Glamourdog

Review: I purchased an item on August 1st. I received an automated confirmation response. I contacted the company to check on shipping times, because the confirmation e-mail stated a longer shipping time than the website. The "track my order" button on their website is a joke and does not work. It just gives a generic response. I have called at least 50 times and left 6 voicemail messages. I have sent 5 e-mails to all the different addresses I could find on their website. Today is 13 days of no response. This business is obviously a joke, and I would warn anyone from purchasing from them in the future. I am concerned that this company is stealing my credit card information.Desired Settlement: I would like my merchandise by August 22nd, and if not then the order cancelled. I would like the business to contact me.

Business

Response:

Order was cancelled.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I placed this order on August 1st. I sent them at least 6 e-mails, called them 3 times a day for 3 weeks, left at least 6 messages.

Review: I ordered from the sportydog.com website on April 19, 2014. I received an order confirmation. My payment was processed April 21. I have emailed the company 5 times, and left numerous voice mail messages. To date, I have yet to receive a response or the products I ordered.Desired Settlement: I would like the company to refund my creditcard, as they honestly have stolen from me. They have promised a product and have received money, however I have not received the product nor received an explanation.

Review: I placed an order on 7/20/2013, when ordering, the shipping info stated that the item would ship in 1-3 business days. As of today, I still have not received the item that I purchased. I sent a follow up email request regarding my order on 8/2/2013, and received no response. I left a voicemail message on their customer service line (there is NO WAY at all to reach a live person) two or three days later, and never received a response. I emailed again on 8/7/2013, no response, and emailed yet again on 8/15/2013...no response at all. I just left another voice mail today.Desired Settlement: In addition to receiving the item I purchased, assuming that this business is still operating, I would like a written apology.

Business

Response:

This item should have been delivered this week. I was out of the office for several weeks due to personal illness. If the customer no longer wants this product they can write to me directly or call, I am back in the office now and I can provide a pre-paid return label for them and process a full refund including shipping.

Review: I bought a dog shirt from the site on May 25th. By May 30th my order still hadn't shipped so I contacted the compant via email. I got the following response:"I apologize for the delay with your order. There is not a problem. Your order is scheduled to ship today. Our in-stock orders such as this are listed as usually shipping out in 1-3 business days. Monday was a national holiday here. Please let me know if you have any other questions, or if there is anything else I can do for you."I waited for a couple of days and I contacted the company again but I got no response at all.I sent 4 emails but they did not bother answering me.I called in the number that they have on their site but it is an answering machine for leaving voice messages.Desired Settlement: I wanted the shirt delivered by june 14th since that is not going to happen I would like a full refund of my money. thank you very much

Review: I placed an order on sportydog.com for three team jerseys for my dog on July 23. When the ordered was placed, all items were listed "in stock." However, I have not received the items. I have called and emailed numerous times, and I have yet to speak to someone. The phone number goes to a voicemail that says all phone calls will be returned within one business day and emails will be returned sooner than that. I have not found either to be true.Desired Settlement: Along with the delivery of my order in a timely fashion, I would appreciate a phone call explaining why I have been ignored and why there has been a delay since the items were "in stock."

Review: On July 16th, I ordered a Texas A&M dog collar. The website says that it usually ships within 5 business days unless it is on backorder. When I ordered it, there was no indication is was on backorder so I expected it in the mail shortly. 2 weeks later, I still had not received the collar and have not been able to get a hold of them to settle this. It has been 3 weeks since I have ordered it and I have emailed and called them multiple times with no reply to either. I want an answer as to when I will be receiving it, if at all.Desired Settlement: A phone call indicating when I will receive my order.

Review: I placed an order with Sportydog on 4/10/2014. They immediately charged my credit card for $12.96, and the order status said that it was awaiting fulfillment. I would check the status on their website weekly, and the status was still awaiting fulfillment. When I went to check the status on their website a few days ago (a month later), the website was no longer running. I emailed them requesting a refund of my $12.96 since I no longer have a dog (the product was for the dog), and they have not responded. Since they no longer have a website, I have no other contact information or recourse. I no longer need the item since a month has passed, and I don't wish to do business with a company like this, so I'd just like a refund of the $12.96. I know it is a small amount, but it wouldn't be fair for me to be at a loss and for this company to benefit off of unethical practices and poor customer service.Desired Settlement: They should refund my money, in full.