Glasco Glass Company

*** *** came into Casa Bella Galleria on 4/21/She was looking to redecorate her apartment and requested our complimentary design services our designer went to her home spent quite a bit of time there, the designer then spent two days coming up with the perfect design based on her budget and presented it to herShe also told her Memorial Day Weekend we were giving an additional $off all purchases over $500.Ms*** came in on May 29th and put the items from the item design layout Clarissa presented the Sofa and the two dining chairs on Layaway and used the $coupon. Even though she defaulted on her agreement by not making her June payment we still honored her layawayAs soon as half her layaway was paid off we ordered her merchandise.Ms*** came in on 8/and said she was not sure about the $dining chairs she had orderedThe chairs were in and I showed them to her and she decided to have them delivered.When the delivery was made to her apartment she did not like the way the chairs lookedThe delivery men called and I said just bring them back she can come in and pick out other chairs even though our paperwork clearly states all sales are final especially on customer orders and I could not return to manufacturerAs for the sofa being unwrapped, all most merchandise is unwrapped inspected an assembled before deliveryHer merchandise was all factory fresh.A few days later she came in I was not in the store my husband *** spent quite a bit of time showing her other chairsShe couldn’t find anything she liked in her price rangeSaid she would come back when I was there.She came in a few days later spent quite a bit of time going through catalogs and picked out other chairs not in her price range, but because she was so distressed I exchanged $chairs for $at no additional cost to her.When chairs came in I called her to pick them upShe asked if they were assembled I said no, but if she wants I can have them assembled for her at no additional cost.She came in and picked up the chairs we assembled at no chargeAbout a week later she called and said one of the chairs was not assembled properlyI apologized and said just bring the chair in and we would take care of it She said she didn’t have any way of bringing the chair inI did say the one chair should have no problem fitting in the back seat of your carIf you can’t find a way to bring the chair in give me a call and we would try to work something outI never hung up on Ms***She never called back so I assumed the problem was handledMs*** has had the sofa in her home since mid August she has never complained about the sofa, just the chairs which I feel I was more than generous by replacing them with chairs that were double the cost. Ms*** was never in any way shape or form mistreated or treated in any other way than respectfulI feel she is being a little extreme in requesting a full refund and that is not an optionThe total purchase price as you can see on attached sales order was $not $1069, which leads to Ms*** credibility.If she brings the chair back which she feels is improperly assemble within the next two weeks we will diagnose issue and address it.

*** *** came into Casa Bella Galleria on 4/21/She was looking to redecorate her apartment and requested our complimentary design services our designer went to her home spent quite a bit of time there, the designer then spent two days coming up with the perfect design based on her
budget and presented it to herShe also told her Memorial Day Weekend we were giving an additional $off all purchases over $500.Ms*** came in on May 29th and put the items from the item design layout Clarissa presented the Sofa and the two dining chairs on Layaway and used the $coupon. Even though she defaulted on her agreement by not making her June payment we still honored her layawayAs soon as half her layaway was paid off we ordered her merchandise.Ms*** came in on 8/and said she was not sure about the $dining chairs she had orderedThe chairs were in and I showed them to her and she decided to have them delivered.When the delivery was made to her apartment she did not like the way the chairs lookedThe delivery men called and I said just bring them back she can come in and pick out other chairs even though our paperwork clearly states all sales are final especially on customer orders and I could not return to manufacturerAs for the sofa being unwrapped, all most merchandise is unwrapped inspected an assembled before deliveryHer merchandise was all factory fresh.A few days later she came in I was not in the store my husband *** spent quite a bit of time showing her other chairsShe couldn’t find anything she liked in her price rangeSaid she would come back when I was there.She came in a few days later spent quite a bit of time going through catalogs and picked out other chairs not in her price range, but because she was so distressed I exchanged $chairs for $at no additional cost to her.When chairs came in I called her to pick them upShe asked if they were assembled I said no, but if she wants I can have them assembled for her at no additional cost.She came in and picked up the chairs we assembled at no chargeAbout a week later she called and said one of the chairs was not assembled properlyI apologized and said just bring the chair in and we would take care of it She said she didn’t have any way of bringing the chair inI did say the one chair should have no problem fitting in the back seat of your carIf you can’t find a way to bring the chair in give me a call and we would try to work something outI never hung up on Ms***She never called back so I assumed the problem was handledMs*** has had the sofa in her home since mid August she has never complained about the sofa, just the chairs which I feel I was more than generous by replacing them with chairs that were double the cost. Ms*** was never in any way shape or form mistreated or treated in any other way than respectfulI feel she is being a little extreme in requesting a full refund and that is not an optionThe total purchase price as you can see on attached sales order was $not $1069, which leads to Ms*** credibility.If she brings the chair back which she feels is improperly assemble within the next two weeks we will diagnose issue and address it.

This issue has been resolved with customerA New Serta Moonridge Super Plush Mattress and foundation were exchanged out at no additional cost and we also provided customer at no cost a high quality heavy duty bed frame to insure her satisfaction and the longevity of her new mattress and
foundation.Attached is a copy of the delivery receipt showing the mattress was delivered and set up.To the best of our knowledge customer is satisfied with her new mattress.Any questions or concerns please let me know. *** ***

I am rejecting this response because:? This is my response to the incorrect response I just read from Casa BellaI in fact did go to the store to purchase furniture, I was offered a interior decoratorTo my surprise I said yes, *** explained the decorator cost $and the cost would go towards my purchaseI wasn't sure so I paid half, and the other half when she came out to my houseThe interior decorator *** never informed me of memorial day saleI happen drop in on that day to look again*** the designer wasn't thereI definitely did not default on my June paymentI had been in the hospital two days already when I called Casa Bella and spoke with *** and she stated no problemI stayed five days total with heart problemsAt that point no merchandise had been ordered, to my knowledgeIf so I was not informedI had already told her I did not want those chairsMy furniture was not half paid off at that point.If the dinning chairs are $each why on the receipt it says $not including taxI'm very confused with her numbers from the beginning she showed me three times, so fast I still did not understandShe was frustrated and just me receipt to leaveWhen her son and some other young man that were very nice, politely took them after I sat in one of the chairs, and almost fell out of the chair on the floorI explained I cant take those chairs as I had stated to *** when she told me just try them if you don't like them we will find you something elseThe young man called the store I asked is someone there the husband said they would be at a funeralHe states my uncle is thereNow *** wasn't there the day before due to a funeral so I was toldAt that point I felt I was getting the run around.? So upon me arriving at the store about a week later, when they returned to try to pick something outFrustrated I asked for a refundShe said NOI would have to talk to my partners we don't do that.? How does a store or furniture store owner not give you a refund for damage furniture, charge you for delivery of one of three itemsI had to pick up two of the three and was expected to assemble them tooNO warranty, NO record of delivery on any receiptsThe numbers don't add up to what she says she charge and discountedI'm very sorry I bought from this storeI could have picked better quality furniture at the same price, that I could have saw at the time not picked out of a catalog.? She advertise the store looks expensive but is notShe says she is serving the community she is notI and I don't think anyone else wants low quality furniture out of a catalogIf that is? what you sell, have it on the showroom floor