Glass Contractors of Hyattsville, Inc.

July 30, 2014
[redacted]I have read what the customer is saying of course you are getting one sided information.This job was quoted as mentioned and he did try several times for us to reduce the cost on his job and I did explain to him what all was involved. [redacted] finally...

accepted our quote. He was pleased with our service and how the door was operating and signed the work ticket when our men were completed. Then we receive a call from [redacted] 3 weeks later expressing how he did not like how the door was closing. At the time of installation he should of mentioned that he did not like the closing of the door, you do not wait till 3 weeks later.The same tech that went out on the first trip went back out on this trip and explained to him that we did exactly as he wanted. [redacted] asked would it cost more money to our tech which is the vice president of the company and he said yes and [redacted] wanted to know how much more. The tech said it all counts on how long it will take to remove the part and reset it. The warranty is on the new part we just installed the first time which nothing was wrong with it. Now he does not want to pay for the additional work per his request. It is easy for us to go ahead and delete this invoice but in the long run we will be loosing money. -We are a family owned business since 1969 and this is my first Revdex.com letter. [redacted] did call and ask for me and the office staff told him that I was in the hospital and I would return back in a couple of weeks as I did and I did return his phone call leaving him a message. So as for his run around he should have listened to my staffIf you have any questions please feel free to call me.Thank you- Debbie P[redacted]

Review: I had the front door of my business replaced and serviced by Glass Contractors of Hyattsville, Inc. on May 21, 2014. It was quite and extensive job and took them a majority of the day from about 10:30am-6:00pm, even though that was way beyond the initial 3-4 hour estimated time they gave me, but that was fine, I understood the work they had to do. The bill for this job was approximately $1,280.00, which I gladly paid because they did a good job. Where the problem lies is when I called them back June 2, 2014 because I was not satisfied with the way the door was opening and closing and needed them to come back to adjust the hinges. They did not show up until the next week on June 10, 2014. They DID service and fix the door to my satisfaction, but the problem is that the following week I received another bill for an additional $300.00. Which surprised be because service and labor should carry a minimum 30day warranty and I assumed that the callback was warranty service and it pertained to the initial installation. When I called them and spoke to the young lady in the billing department she was quite rude and said that owed them for the second bill and that was that. I called several times to dispute and left several messages , which were never returned, when I finally did get a hold of someone is was a constant run around and simply stated that I pay otherwise it would be sent to collections and they didn't "have time" to dispute with me.Desired Settlement: So I would like them to be investigated for fair practices and legitimate warranty work. In my opinion the fair route would be for them to realize this was warranty work because the initial install was not to my satisfaction and the second bill be waived. That's all, I'm not asking for compensation just fairness.

Business

Response:

July 30, 2014[redacted]I have read what the customer is saying of course you are getting one sided information.This job was quoted as mentioned and he did try several times for us to reduce the cost on his job and I did explain to him what all was involved. [redacted] finally accepted our quote. He was pleased with our service and how the door was operating and signed the work ticket when our men were completed. Then we receive a call from [redacted] 3 weeks later expressing how he did not like how the door was closing. At the time of installation he should of mentioned that he did not like the closing of the door, you do not wait till 3 weeks later.The same tech that went out on the first trip went back out on this trip and explained to him that we did exactly as he wanted. [redacted] asked would it cost more money to our tech which is the vice president of the company and he said yes and [redacted] wanted to know how much more. The tech said it all counts on how long it will take to remove the part and reset it. The warranty is on the new part we just installed the first time which nothing was wrong with it. Now he does not want to pay for the additional work per his request. It is easy for us to go ahead and delete this invoice but in the long run we will be loosing money. -We are a family owned business since 1969 and this is my first Revdex.com letter. [redacted] did call and ask for me and the office staff told him that I was in the hospital and I would return back in a couple of weeks as I did and I did return his phone call leaving him a message. So as for his run around he should have listened to my staffIf you have any questions please feel free to call me.Thank you- Debbie P[redacted]