July 30, [redacted] I have read what the customer is saying of course you are getting one sided information.This job was quoted as mentioned and he did try several times for us to reduce the cost on his job and I did explain to him what all was involved [redacted] finally accepted our quoteHe was pleased with our service and how the door was operating and signed the work ticket when our men were completedThen we receive a call from [redacted] weeks later expressing how he did not like how the door was closingAt the time of installation he should of mentioned that he did not like the closing of the door, you do not wait till weeks later.The same tech that went out on the first trip went back out on this trip and explained to him that we did exactly as he wanted [redacted] asked would it cost more money to our tech which is the vice president of the company and he said yes and [redacted] wanted to know how much moreThe tech said it all counts on how long it will take to remove the part and reset itThe warranty is on the new part we just installed the first time which nothing was wrong with itNow he does not want to pay for the additional work per his requestIt is easy for us to go ahead and delete this invoice but in the long run we will be loosing money-We are a family owned business since and this is my first Revdex.com letter [redacted] did call and ask for me and the office staff told him that I was in the hospital and I would return back in a couple of weeks as I did and I did return his phone call leaving him a messageSo as for his run around he should have listened to my staffIf you have any questions please feel free to call me.Thank you- Debbie P***
July 30, [redacted] I have read what the customer is saying of course you are getting one sided information.This job was quoted as mentioned and he did try several times for us to reduce the cost on his job and I did explain to him what all was involved [redacted] finally accepted our quoteHe was pleased with our service and how the door was operating and signed the work ticket when our men were completedThen we receive a call from [redacted] weeks later expressing how he did not like how the door was closingAt the time of installation he should of mentioned that he did not like the closing of the door, you do not wait till weeks later.The same tech that went out on the first trip went back out on this trip and explained to him that we did exactly as he wanted [redacted] asked would it cost more money to our tech which is the vice president of the company and he said yes and [redacted] wanted to know how much moreThe tech said it all counts on how long it will take to remove the part and reset itThe warranty is on the new part we just installed the first time which nothing was wrong with itNow he does not want to pay for the additional work per his requestIt is easy for us to go ahead and delete this invoice but in the long run we will be loosing money-We are a family owned business since and this is my first Revdex.com letter [redacted] did call and ask for me and the office staff told him that I was in the hospital and I would return back in a couple of weeks as I did and I did return his phone call leaving him a messageSo as for his run around he should have listened to my staffIf you have any questions please feel free to call me.Thank you- Debbie P***