Glass Magic

During the opt-out period for the Borough of Sayreville Electric Aggregation Program, Constellation did not receive an opt-out request for this customer's accountOn 9/26/the utility had accepted the enrollment On 10/the customer contacted our call center, she was advised to contact the utility to request an enrollment rescind; Constellation’s drop may cause the account to invoice for bill cycleOn 10/the customer contacted our call center requesting to rescind the enrollment, she spoke to multiple agentsEach agent explained that the drop initiated may cause the account to invoice for bill cycle because the enrollment rescind period had endedOn 10/the utility communicated a successful drop with an effective date of 11/Please note there is no early termination fee with this program and the customer's contact information has been added to our internal do not contact listThanks, [redacted] -Customer Care

See Attached

A program notice with terms and conditions for the Borough of Sayreville Electric Aggregation Program, see attached for a sample, was mailed to Mr*** *** at mailing address *** *** *** *** ** *** on 8/26/An Opt-Out was not received from the customer thus an enrollment request
was submitted to JCP&L on 9/28/Per customer request on 10/13/2015, a drop of service was submitted to the utilityThe utility has communicated a successful drop effective 11/20/Account may invoice on Constellation’s service for one month. Thanks,*** ***Customer CareNWacker DrSuite 2100Chicago, IL 60606Office:312-681-| Fax:443-213-

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This seems to be the problem that I am having!  No one is listening to what I'm saying! I had informed "EVERY SINGLE PERSON" that I was in touched with multiple times I DID NOT RECIEVE A LETTER FROM THE BOROUGH regarding this Sayreville Electric Aggregation Program! SO HOW COULD I ELECT TO OPT OUT IF I AM NOT INFORMED! Immediately upon receiving the only letter I received on Sat. 10/03/2015 from JCP&l informing me "I had" elected to switch to Constellation, I called every phone number on the letter to inform them I did no such thing and informed them to remove me and I refused to participate or be part of Constellation energy company. I informed them I had done business with JCP&L for many years and was very satisfied with their service and would had never switched. I insisted they place me on their no call no mailing list. I also informed them not to bill me and to escalate this mater immediately. I was very adamant that they remove me from their list and company immediately. I spoke with many different people  on many different days and informed them multiple times to remove me. I told them they hijacked my account without my permission! They refused to take NO for an answer. They were persistent and diligent about keeping me on and informed me they would have to bill me 1 billing cycle before they switch me. I was also adamant that they do not do this! They had plenty of time to remove me which they refused to do. I reached out to many different people and it seemed futile. I googled this company and they came up with many frustrated customers and poor reviews. It seemed to me many of them had similar experiences. like I was going through. I don't understand how this can be and how they are allowed to do this? The other concerns I have is the grace period they allow you to opt out. The letter I received on 10/3/2015 was dated 09/25/2015. That's an 8 day difference. The letter states "if you would like to cancel this supplier, please contact us within 7 days of the date of this letter." How could I contact them in 7 days when I received the letter 8 days later? When I called on 10/3/2015 and informed them I did not switch the account. That this was a lie. I told them I did not want to switch my supplier. Constellation then advised me to contact the utility to request an enrollment rescind. When I contacted JCP&L, Rhonda  informed me it was not letting her to rescind my account and that I would have to contact the 3rd party to remove the hold. I felt like I was being played and wasting time. The story kept changing and I was let to believe they would cancel my account. I received 2 messages on my home phone from Joan  at Constellation informing me they had canceled my account. When I confirmed this with JCP&L the informed me I would receive 1 billing cycle from Constellation. How COULD this happen?? How could anyone force you to do business with them if you refused in the first place? The question I have for the borough and for Constellation is, if I saved the letter that was sent to me from 08/1/2014 informing the residents of borough of Sayreville about the energy aggregation program in effect at that time and I opted out then and have all the details and opt out confirmation, then why wouldn't I have the one they said they sent me for year 2015? If I had received a letter I would have done the same and definitely had kept it and filed it with the 2014 one. So again, I must say, my account was scammed and hijacked! by this company! And I am forced to do business against my own will, even after I refused to many times over, and no one can or did anything to stop it. I just went around in circles until the time ran out! This has caused me a lot of aggravation, sadness and left me feeling distressed! II have lost lots of sleep and time over this matter. It also has left me scarred and untrusting of others. I am lost for words about this!  
Regards,
[redacted]

During the opt-out period for the Borough of Sayreville Electric Aggregation Program, Constellation did not receive an opt-out request for this customer's account. On 9/26/2015 the utility had accepted the enrollment.  On 10/3 the customer contacted our call center, she was advised to contact...

the utility to request an enrollment rescind; Constellation’s drop may cause the account to invoice for 1 bill cycle. On 10/8 the customer contacted our call center requesting to rescind the enrollment, she spoke to multiple agents. Each agent explained that the drop initiated may cause the account to invoice for 1 bill cycle because the enrollment rescind period had ended. On 10/10 the utility communicated a successful drop with an effective date of 11/18. Please note there is no early termination fee with this program and the customer's contact information has been added to our internal do not contact list. Thanks, [redacted]-Customer Care

Called [redacted] Washington at [redacted]. Apologized for the error that caused her account to be enrolled in the Warrenville aggregation program after she decided to cancel. I explained that as per our previous resolution, we were able to refund the difference in the what she was billed by us...

with the aggregation rate and what she would have paid at ComEd. I explained that rate difference was .00884 x 809 kWh (for 9/11/2015 - 10/12/2015 and 10/12/2015 - 11/12/2015 ) = $7.15. I advised that the total billed for the 2 service periods was $63.83, so I wasn't certain as to where the refund request for $116.39 was derived. Mrs. [redacted] said "Okay, bye" and she hung up before I could advise that the check should arrive in the next few weeks.