Glass & Mirror Pro's, LLC

Mr [redacted] is not being completely forthcoming in his complaint.? Mr [redacted] almost certainle damaged the part by stripping the threads when he installed itI offered to have a look at the part and replace it at our cost if it was manufactured incorrectly.? Mr [redacted] refused to return the part for our evaluationThe last communications with Mr [redacted] I've copied below.? Mr [redacted] wouldn't allow us to see the part, became angry and threatening.? I haven't found that a very good way to get what I want in lifeWe stand behind out products.? If there is a defect, we are happy to solve it at no charge.? Some of our products can also be damaged by inexperienced folks during installation.? When that happens, we still stand behind them and offer to sell them a replacement below our cost.? If we don't get them to have some "skin in the game" they will repeatedly damage relatively expensive parts.? The overwhelming majority of our customers think that is more than fair.? Mr [redacted] apparently does notThanks, Al Lakeline LLC ? ? Al L [redacted] Sep ? to [redacted] , That's fine.? If the front sight was mis-manufactured, I can refund on it.? If it was damaged, it is no longer merchantable.? I can check it out when it is receivedThe rear sight also needs to be in merchantable conditionOur address is: Lakeline LLC PO Box Chelan, WA? ? Thank you, Al Lakeline LLC T [redacted] Sep ? to Al Don't worry about it Al, it's not worth the troubleYou just spent emails blaming a customer to save bucksYou basically called me a liar and tried to tell me I didn't know how to tighten a screw properlyI can't wait to share this experience with other gun owners [redacted] Sep ? to Al Al, I wanted to let you know that if this front sight fails at the wrong time, you'll be the first person I callI made you aware of the issue, made you aware that I followed your manufacturer instructions, and you still chose not to replace itI want to make sure that you're aware of that, should a safety issue arise in the futureThank you

Mr*** was told he damaged the product because he admitted he damaged the product. There are two screws used in the installation and Mr*** stripped the threads one of them went into. The part was never defective but was damaged by Mr***. We offered Mr*** a replacement for the part he damaged at a severely discounted rate as an offer of good faith and so Mr*** has some skin in the game for installing it correctly the next timeHe is not interested in resolution where he takes even part responsibility for his actionsThat is his choice

Complaint: ***
I am rejecting this response because after explaining to Al L*** exactly what I was experiencing with the product, he immediately told me that I damaged it during installationHe stated this without ever seeing the productThis puts the customer on the defensive from the very beginningThe product is very simple to install...it's one small screw that goes into one small screw holeI'm familiar with the concept and proficient with a screwdriverI also know not to over tighten themThe product instructions made note of that as well, so I was extremely carefulBut that didn't matter because the threads were defectiveThey were delivered in that wayThe product in question is a set of handgun sightsThe reason I purchased them is because my previous sights were damaged and had to be removedTherefore I could not send the new ones back to Al because I would be left with a firearm with no sightsI use this firearm for workIt can't be without sights, because it would be extremely dangerous to do soSince the sights were delivered defective, I had to glue them in placeIf I remove them to send back to Al, it will most certainly damage them, and Al has made it clear that he would not replace or refund them if that were the caseIt would be pointless, and I would again be without sights for my weaponSo I was better off glueing them in placeThis is not ideal, because the glue could fail, causing serious safety concernsI did it temporarily until I received the replacementI'm still waiting on that replacementThank you.
Sincerely,
*** ***

Mr*** is not being completely forthcoming in his complaint. Mr*** almost certainle damaged the part by stripping the threads when he installed itI offered to have a look at the part and replace it at our cost if it was manufactured incorrectly. Mr*** refused to return the
part for our evaluationThe last communications with Mr*** I've copied below. Mr*** wouldn't allow us to see the part, became angry and threatening. I haven't found that a very good way to get what I want in lifeWe stand behind out products. If there is a defect, we are happy to solve it at no charge. Some of our products can also be damaged by inexperienced folks during installation. When that happens, we still stand behind them and offer to sell them a replacement below our cost. If we don't get them to have some "skin in the game" they will repeatedly damage relatively expensive parts. The overwhelming majority of our customers think that is more than fair. Mr*** apparently does notThanks, Al Lakeline LLC Al L*** Sep to *** ***, That's fine. If the front sight was mis-manufactured, I can refund on it. If it was damaged, it is no longer merchantable. I can check it out when it is receivedThe rear sight also needs to be in merchantable conditionOur address is: Lakeline LLC PO Box Chelan, WA Thank you, Al Lakeline LLC T*** Sep to Al Don't worry about it Al, it's not worth the troubleYou just spent emails blaming a customer to save bucksYou basically called me a liar and tried to tell me I didn't know how to tighten a screw properlyI can't wait to share this experience with other gun owners *** Sep to Al Al, I wanted to let you know that if this front sight fails at the wrong time, you'll be the first person I callI made you aware of the issue, made you aware that I followed your manufacturer instructions, and you still chose not to replace itI want to make sure that you're aware of that, should a safety issue arise in the futureThank you

Complaint: ***
I am rejecting this response because: At no time did I ever admit to damaging the productI told Al that the threads were defective when I received themThe screw would not engage the threads at allHe said that they were not defective without ever examining them, and then refused to send a replacement at no chargeSo I had no choice but to glue it in placeI paid $for those sights, I'm not paying additional money because of a manufacturer's defectHe can say the product wasn't defective all he wants, but he'll just be assumingHe can say that I damaged the product all he wants, but he'll just be assumingAnd why would I ever take responsilibility for damaging a product that I did not damage? Expecting a customer to do so is insulting and unprofessional
Sincerely,
*** ***