Glass Prodigy

This customer has been sent her product within the week shipping window stated prominently throughout the site and in the Terms of Service she agreed to when she orderedProof of shipment can be supplied if necessary, and I also see records that we HAVE replied to her emails, although not as
promptly as we try toI can supply those as well

my product was shipped and I have it it did take weeks for a response but atleast my product is here there communication is something to work on but that's on them to doI believe that there is no more problem with the company anymore Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi ***, apologies on the delay- Tom the artist was a devil short on our last order we got from himWe'd like nothing other than to ship you your piece and we plan to within the next few daysThe recent malware attacks on FedEx (and the rest of the world) have also slowed us down a bit and
we've spent the last few days scrambling to switch shipping platformsI do believe we spoke via email? As I said in our correspondence, we plan on adding extra compensation in with your order for your waitApologies again, Tom (the artist) has even offered to field complaints personally although that shouldn't be necessary in our opinionIf you wish you can always reach out to him as well if you like , ***@hotmail.com We know it's hard to wait in a world full of next day shipping from Amazon which is why we try to be as clear as possible on our website that every single piece is made to order individually and may take up to weeks to shipWe are very sorry that your particular order has taken so long to get to youAgain, we hope you'll be happy with the piece, they truly are works of art from one of the top artists in his fieldPlease field any further inquiries to [email protected] , I'd be happy to answer any questions you may have there and I'll definitely send you tracking when we have itSo sorry for the wait and you'll be hearing from us very soon.thanksGiamo