Glass Tile Oasis

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am writing to let you know that the company in this complaint issued my refund as of todayThank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am writing to let you know that the company in this complaint issued my refund as of today. Thank you.

We have resolved this issue with our customer. Please see a copy of email correspondence below.

Review: I returned two boxes of tile to this company for a refund, followed all instructions per their return policy. I have all documentation and return confirmations. One box was returned approximately a month ago, the other three weeks ago. I have contacted the company repeatedly by phone and in writing to get my refund. As of 6/4 the customer service agent said they would refund my money for both orders by today. As of today I have not received a refund or any indication that a credit has been or will be issued.Desired Settlement: I want the company to refund my money. They have a return policy that indicates a refund minus a 25% restocking fee. Given the time I have had to spend chasing down a refund from this company, they should refund my money 100%. In the long term they should simply follow the refund policy they post on their site. It should not require that a customer contact them in writing and by phone a half dozen times to get a refund. They they have a kindly customer service agent who says the refund will be processed in 24 hours and it isn't. This is really unethical.

Business

Response:

We have resolved this issue with our customer. Please see a copy of email correspondence below.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am writing to let you know that the company in this complaint issued my refund as of today. Thank you.