Glass Tint Specialist

Complaint: [redacted] I am rejecting this response because: [redacted] 's account of this is entirely and he is blatantly lyingThe tint had bubbled after installation but I had no time to get in to see [redacted] because of school out of stateI moved back home and put a call into him trying to see if he would honor my lifetime warranty, I even had the receipt and allHe did not return my calls and I tried again several weeks later and his son said he was out of stateI finally got a hold of [redacted] and he kept saying to me "service after the sale"He spoke of how many tint shops do not honor their lifetime warranties on the tint and he was not one of those companiesHe said for me to send him images of the receipt and he would order some tint in and be in touch so I could come inI cannot stress enough how many times he said "service after the sale"I thought to myself hanging up wow, this is great'll get my tint fixed and it will be fine"Boy was I wrong [redacted] did not even ever text/call me back and I attempted then again to callFinally I just showed up one day receipt in hand and he acted as if he had no idea of anything we had spoken aboutI agreed to come back the next day and drop my car after hours and leave my keys in his "drop box with a bottom"I picked my car up the next night was was appalled at what I saw***'s "expert" scrapped about 60% of my defrost grid off my back windshield, left old tint strips and glue/glue removal puddles all across my backseat and exterior of my car somehow!!! I called him the next day and he said that is not possibleHis guy has been working there for yearsI asked him if he looked at the car before it left or after it was "fixed"He answered no he had notI asked him what could be done about this because my defrost did not work at all anymoreNot one of the defrost gridlines was intact or worked!!! I said it had looked as if someone used a razor blade and he said they do not use them thereI then told him I found a razor blade of his in my door panel and he changed his story that that was only used on the side windows without the gridI asked him what were to happen if I get into an accident because I cannot see out my rearview mirror because the window would not defrost and he said he would not entertain that idea and hung up on meAt no point did he say there were any risks associated with this removal and assured me he would make it rightI would have taken it to another place and had it professionally done and repaid rather then have to replace my entire back windshield and now still have to have it re-tinted [redacted] talks a lot and says what any person would love to hear but has not delivered even since day oneHe NEVER GAVE ME A PIECE OF PAPER ABOUT RISKS NOR DISCUSSED RISKS ABOUT REMOVING THE TINTHE NEVER EVEN ATTEMPTED TO REACH BACK OUT AFTER MY CONTACT ATTEMPTS AND RAN ME AROUND FOR A YEAR, NOT THE OTHER WAY AROUND They always say you accuse others of what you do yourself I have never missed and appointment in my life and the worst part here is no appointment could ever be made with [redacted] because he would not contact me back and was always wiggling his way out of the warranty workAsk any professional tint place and they will tell you it can be done It takes time but is very possible It was rushed through, a razor blade was used, and no care for his customer/warranty was shown This was no service after the sale After years of being in the business of being about the customer according to him, it took days for him to respond to a complaint?? Come on! I would not be able to sleep at night knowing I practice business like this, let alone an unhappy customer, the person that puts food on my table$does not even scratch the surface of replacing the back windsheild and having it retinted by a professional Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] How would you like this to be handeled?

Complaint: [redacted] I am rejecting this response because:I was not explained the issue on the Matrix which the serviced explainedAlso If the tint was an issue with the cops I would've been asked to remove it within the time of the complaints by the policeThat comment by [redacted] clearly makes no sense at all.I would love to gather a few estimates and or comments I received from other tint places saying this is a horrible job and it should've done better if I had it done by them or another businessI would be willing to have the owner of [redacted] come along with me to other shops.I had simply asked them to redo the work to make it look better as it should've from day Why would I have them redo it if the cops are harassing me for it, that makes no sense at all.as for me not being happy with itAThis isn't what I expectedBAs a business owner myself I at least try to make all customers happy., you offered a warranty and I was taking you up on said warrantyIt came out badMe asking you to remove it if it didn't come out how I wanted and you saying yes then shunning me away for it isn't good ethicsDon't have the warranty if you don't warrant your work - plain and simpleWould you you be willing since this is under warranty to cover the costs of me having it redone somewhere else by a shop who promises they can do it as it should've looked? Seems fair to me that you'd cover them to take off your work and redo it.Thanks [redacted] ***

[redacted] designs opened in After tinting car windows for over years it would be reasonable to assume that we’ve tinted at least 10,vehicles In the years we’ve been in business we have only ever had other complaint to the Revdex.comThis ratio is a clear indication that dissatisfied customers are the exception not the rule Mr [redacted] version of the details is not accurateThe details are this: Mr [redacted] came in and got his car tintedHe expressed concerns upon completion that the film Was not perfectly adhered to the dot pattern on the glassWe referred the signage in our showroom that NO FILM ADHERES 100% to the dot matrixWe explained That it gets better as it dries but as our signage infers it’s never 100% After years we never make claims that we know are untrue Mr [redacted] scheduled a warranty appointment, but did not appear in person instead, he sent his girlfriendShe represented that he was getting stopped by the police too often, And that he wanted to change the film density on the front windows to a lighter shadeIn trying to achieve this goal Mr [redacted] identified tiny little spots in the film which are Wiindustry standard as acceptableThese tiny spots in no way diminished the quality of the installation or interfered with vision through the glassHis girlfriend further Represented that he wasn’t pleased with the way the film stuck to the dot-matrixWe performed a service procedure to apply pressure and force the film to adhere as best as it ever would To the dot matrix but while the visual presentation of the dot–matrix was better it still was not 100% (because it would never be)Mr [redacted] girlfriend represented “He would never be happy, he’s crazy” Mr [redacted] offered for us to simply remove his film and keep the money (the money he paid for his installation) but because of Mr [redacted] demeanor and inaccurate telling of eventsWe chose Not to touch his vehicle and get blamed for something inaccurately Our position is, that Mr [redacted] paid $to a company that has been tinting for years and the quality of the installation is at least equal to or beyond the acceptable margin of perfection for the product It’s likely that Mr[redacted] expectations are unreasonable If we can assist or provide any more informationPlease don’t hesitate to reach back out to us [redacted] * [redacted] *

All customers are informed verbally about film, and dot matrixIn the event that the discussion is overlooked or forgotten recognition of the dot matrix and or window tint is explained on a sign on the window tint sample board WHICH EVERY CUSTOMER HAS TO LOOK AT There is no way to have the installation of window tint on the dot matrix look better than the way it was executed at [redacted] Designs In the years we've been in business it is our goal to remedy "legitimate" customer complaints To this end we are willing to make the payment payable to the window tint shop that Mr [redacted] chooses to do the new installation on his car Thank You, [redacted] Designs Inc

After years of being in business, we have only ever had 4other Revdex.com complaints.All our complaints have been resolvedThe primary reason wedon't get complaints is because we have excellent business practices. The complainant is a prime example of why there should beau. Better Customer
BureauThe complainant purchased window filmThe window film has alifetime warrantyIf the window film fails, warranty work is performed (opposite of the complainant's claim), we make repairs fast and get paid wellfrom our manufacturer. It is, however, the complainant's responsibility to getrepairs done in a timely fashion, as once the film starts to fail, it getsworse progressivelyThe complainant had reached out to our shop one year priorto his actual removal dateIn fact, he actually missed appointments to havehis repair performed. When the complainant arrived for his 4th scheduledappointment and we saw the condition of the film, he was advised verbally and asign with florescent green letters was noted to the complainant,that once the film deteriorates to the point where he let itgo, there was a 50-shot the defroster would not maintain its integrity. No one ever believes they're going to be the BAD 50; but thecomplainant's car was.Simply stated, lack of care and, missed appointmentsearlier in time are contributors to the current condition of the complainant'swindow. All our installers are certified and use all the mostcurrent techniques, methods and chemicals to remove the window film. As a gesture of good business we can offer the complainant$to defray his expenses.Thank you,*** ***

Complaint: [redacted]
I am rejecting this response because:I was not explained the issue on the Matrix which the serviced explained. Also If the tint was an issue with the cops I would've been asked to remove it within the time of the complaints by the police. That comment by [redacted] clearly makes no sense at all.I would love to gather a few estimates and or comments I received from other tint places saying this is a horrible job and it should've done better if I had it done by them or another business. I would be willing to have the owner of [redacted] come along with me to other shops.I had simply asked them to redo the work  to make it look better as it should've from day 1. Why would I have them redo it if the cops are harassing me for it, that makes no sense at all.as for me not being happy with it. A. This isn't what I expected. B. As a business owner myself  I at least try to make all customers happy., you offered a warranty and I was taking you up on said warranty. It came out bad. Me asking you to remove it if it didn't come out how I wanted and you saying yes then shunning me away for it isn't good ethics. Don't have the warranty if you don't warrant your work - plain and simple. Would you you be willing since this is under warranty to cover the costs of me having it redone somewhere else by a shop who promises they can do it as it should've looked? Seems fair to me that you'd cover them to take off your work and redo it.Thanks[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] How would you like this to be handeled?

Complaint: [redacted]
I am rejecting this response because: [redacted]'s account of this is entirely false and he is blatantly lying. The tint had bubbled after installation but I had no time to get in to see [redacted] because of school out of state. I moved back home and put a call into him trying to see if he would honor my lifetime warranty, I even had the receipt and all. He did not return my 2 calls and I tried again several weeks later and his son said he was out of state. I finally got a hold of [redacted] and he kept saying to me "service after the sale". He spoke of how many tint shops do not honor their lifetime warranties on the tint and he was not one of those companies. He said for me to send him images of the receipt and he would order some tint in and be in touch so I could come in. I cannot stress enough how many times he said "service after the sale". I thought to myself hanging up wow, this is great. 'll get my tint fixed and it will be fine". Boy was I wrong. [redacted] did not even ever text/call me back and I attempted then again to call. Finally I just showed up one day receipt in hand and he acted as if he had no idea of anything we had spoken about. I agreed to come back the next day and drop my car after hours and leave my keys in his "drop box with a false bottom". I picked my car up the next night was was appalled at what I saw. [redacted]'s "expert" scrapped about 60% of my defrost grid off my back windshield, left old tint strips and glue/glue removal puddles all across my backseat and exterior of my car somehow!!! I called him the next day and he said that is not possible. His guy has been working there for 25 years. I asked him if he looked at the car before it left or after it was "fixed". He answered no he had not. I asked him what could be done about this because my defrost did not work at all anymore. Not one of the 28 defrost gridlines was intact or worked!!! I said it had looked as if someone used a razor blade and he said they do not use them there. I then told him I found a razor blade of his in my door panel and he changed his story that that was only used on the side windows without the grid. I asked him what were to happen if I get into an accident because I cannot see out my rearview mirror because the window would not defrost and he said he would not entertain that idea and hung up on me. At no point did he say there were any risks associated with this removal and assured me he would make it right. I would have taken it to another place and had it professionally done and repaid rather then have to replace my entire back windshield and now still have to have it re-tinted. [redacted] talks a lot and says what any person would love to hear but has not delivered even since day one. He NEVER GAVE ME A PIECE OF PAPER ABOUT RISKS NOR DISCUSSED RISKS ABOUT REMOVING THE TINT. HE NEVER EVEN ATTEMPTED TO REACH BACK OUT AFTER MY CONTACT ATTEMPTS AND RAN ME AROUND FOR A YEAR, NOT THE OTHER WAY AROUND.  They always say you accuse others of what you do yourself.   I have never missed and appointment in my life and the worst part here is no appointment could ever be made with [redacted] because he would not contact me back and was always wiggling his way out of the warranty work. Ask any professional tint place and they will tell you it can be done.  It takes time but is very possible.  It was rushed through, a razor blade was used, and no care for his customer/warranty was shown.  This was no service after the sale.  After 30 years of being in the business of being about the customer according to him, it took 23 days for him to respond to a complaint?? Come on!  I would not be able to sleep at night knowing I practice business like this, let alone an unhappy customer, the person that puts food on my table. $99 does not even scratch the surface of replacing the back windsheild and having it retinted by a professional.
Regards,
[redacted]

[redacted] designs opened in 1985. After tinting car windows for over 29 years it would be reasonable to assume that we’ve tinted at least 10,000 vehicles.
In the 29 years we’ve been in business we have only ever had 1 other complaint to the Revdex.com. This ratio is a clear indication that dissatisfied...

customers are the
exception not the rule.  
 
Mr. [redacted] version of the details is not accurate. The details are this: Mr. [redacted] came in and got his car tinted. He expressed concerns upon completion that the film
Was not perfectly adhered to the dot pattern on the glass. We referred the signage in our showroom that NO FILM ADHERES 100% to the dot matrix. We explained
That it gets better as it dries but as our signage infers it’s never 100%.  After 29 years we never make claims that we know are untrue.
 
 
Mr. [redacted] scheduled a warranty appointment, but did not appear in person instead, he sent his girlfriend. She represented that he was getting stopped by the police too often,
And that he wanted to change the film density on the front windows to a lighter shade. In trying to achieve this goal Mr. [redacted] identified 4 tiny little spots in the film which are
With-in industry standard as acceptable. These 4 tiny spots in no way diminished the quality of the installation or interfered with vision through the glass. His girlfriend further
Represented that he wasn’t pleased with the way the film stuck to the dot-matrix. We performed a service procedure to apply pressure and force the film to adhere as best as it ever would
To the dot matrix but while the visual presentation of the dot–matrix was better it still was not 100% (because it would never be). Mr. [redacted] girlfriend represented “He would never be happy,
he’s crazy”.
 
Mr. [redacted] offered for us to simply remove his film and keep the money (the money he paid for his installation) but because of Mr. [redacted] demeanor and inaccurate telling of events. We chose
Not to touch his vehicle and get blamed for something inaccurately.
 
 
Our position is, that Mr. [redacted] paid $125.00 to a company that has been tinting for 29 years and the quality of the installation is at least equal to or beyond the acceptable margin of perfection for the product.
It’s likely that Mr.[redacted] expectations are unreasonable.
 
 
 
If we can assist or provide any more information. Please don’t hesitate to reach back out to us.
 
 
** ** **   ** ** ** **

All customers are informed verbally about film, and dot matrix. In the event that the discussion is overlooked or forgotten recognition of the dot matrix and or window tint is explained on a sign on the window tint sample board WHICH EVERY CUSTOMER HAS TO LOOK AT.
There is no way to have the installation of window tint on the dot matrix look better than the way it was executed at [redacted] Designs.
In the 29 years we've been in business it is our goal to remedy "legitimate" customer complaints.
To this end we are willing to make the 125.00 payment payable to the window tint shop that Mr. [redacted] chooses to do the new installation on his car.
Thank You,
[redacted] Designs Inc

Review: I had taken my car in for a lifetime warrantied tint replacement here. [redacted] not only avoided me for months about it but damaged my entire back defrost grid on my vehicle. When I spoke with him before the job, he mentioned no risk or possibility of anything of the sort. Had I known what he was going to do I would have brought it to someone else indefinitely. It looked as if someone had scrapped about 60% of my defrost gridlines off my back windshield with a razor blade. They are made of magnetic paint so current run through the lines heating the glass ever so slightly thus deforsting ice. If lines are broken in one spot or a small scratch, they can possibly be fixed. It visually resembles a dry erase board with a bad erase job and my tint is still bubbled and poorly done. I spoke with numerous other tint shops and they said this should not have happened if it was done correctly but most shops get frustrated with tint warranty work. They make no additional money and it's painfully long process. I understand this but if this is the case do not offer lifetime warrantied tint jobs. I called after all this had happened because my car was left in shambles and a mess. I told [redacted] my defroster did not work at all and I asked him what kind of agreement can we come to because I am going to need to be able to defrost my back window. Essentially what it boils down to is I need a new back windshield for my defrost to work because it is so badly damaged. He got arrogant with me. I asked what would happen if I got in an accident because I cannot use my rear view mirror and he said he would not entertain that idea and hung up on me. There is alot more to the story but this is the essence of the complaint. I took it in for warranty work. He assured me he would fix it and he destroyed my back defrost grid and re-tinted the tint very badly AGAIN.Desired Settlement: I need a new back windshield that will now have to be re-tinted yet again for a third time so it matches the rest of the vehicle. New back heated windshields are well over 300$ not to mention paying someone to install it. Then it needs to be re-tinted but I definitely would not have [redacted] do it again. I would pay out of pocket at another place to have it re-tinted.

Business

Response:

After 30 years of being in business, we have only ever had 4other Revdex.com complaints.All our complaints have been resolved. The primary reason wedon't get complaints is because we have excellent business practices. The complainant is a prime example of why there should beau. Better Customer BureauThe complainant purchased window film. The window film has alifetime warranty. If the window film fails, warranty work is performed (opposite of the complainant's claim), we make repairs fast and get paid wellfrom our manufacturer. It is, however, the complainant's responsibility to getrepairs done in a timely fashion, as once the film starts to fail, it getsworse progressively. The complainant had reached out to our shop one year priorto his actual removal date. In fact, he actually missed 3 appointments to havehis repair performed. When the complainant arrived for his 4th scheduledappointment and we saw the condition of the film, he was advised verbally and asign with florescent green letters was noted to the complainant,that once the film deteriorates to the point where he let itgo, there was a 50-50 shot the defroster would not maintain its integrity. No one ever believes they're going to be the BAD 50; but thecomplainant's car was.Simply stated, lack of care and, 3 missed appointmentsearlier in time are contributors to the current condition of the complainant'swindow. All our installers are certified and use all the mostcurrent techniques, methods and chemicals to remove the window film. As a gesture of good business we can offer the complainant$99. to defray his expenses.Thank you,[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: [redacted]'s account of this is entirely false and he is blatantly lying. The tint had bubbled after installation but I had no time to get in to see [redacted] because of school out of state. I moved back home and put a call into him trying to see if he would honor my lifetime warranty, I even had the receipt and all. He did not return my 2 calls and I tried again several weeks later and his son said he was out of state. I finally got a hold of [redacted] and he kept saying to me "service after the sale". He spoke of how many tint shops do not honor their lifetime warranties on the tint and he was not one of those companies. He said for me to send him images of the receipt and he would order some tint in and be in touch so I could come in. I cannot stress enough how many times he said "service after the sale". I thought to myself hanging up wow, this is great. 'll get my tint fixed and it will be fine". Boy was I wrong. [redacted] did not even ever text/call me back and I attempted then again to call. Finally I just showed up one day receipt in hand and he acted as if he had no idea of anything we had spoken about. I agreed to come back the next day and drop my car after hours and leave my keys in his "drop box with a false bottom". I picked my car up the next night was was appalled at what I saw. [redacted]'s "expert" scrapped about 60% of my defrost grid off my back windshield, left old tint strips and glue/glue removal puddles all across my backseat and exterior of my car somehow!!! I called him the next day and he said that is not possible. His guy has been working there for 25 years. I asked him if he looked at the car before it left or after it was "fixed". He answered no he had not. I asked him what could be done about this because my defrost did not work at all anymore. Not one of the 28 defrost gridlines was intact or worked!!! I said it had looked as if someone used a razor blade and he said they do not use them there. I then told him I found a razor blade of his in my door panel and he changed his story that that was only used on the side windows without the grid. I asked him what were to happen if I get into an accident because I cannot see out my rearview mirror because the window would not defrost and he said he would not entertain that idea and hung up on me. At no point did he say there were any risks associated with this removal and assured me he would make it right. I would have taken it to another place and had it professionally done and repaid rather then have to replace my entire back windshield and now still have to have it re-tinted. [redacted] talks a lot and says what any person would love to hear but has not delivered even since day one. He NEVER GAVE ME A PIECE OF PAPER ABOUT RISKS NOR DISCUSSED RISKS ABOUT REMOVING THE TINT. HE NEVER EVEN ATTEMPTED TO REACH BACK OUT AFTER MY CONTACT ATTEMPTS AND RAN ME AROUND FOR A YEAR, NOT THE OTHER WAY AROUND. They always say you accuse others of what you do yourself. I have never missed and appointment in my life and the worst part here is no appointment could ever be made with [redacted] because he would not contact me back and was always wiggling his way out of the warranty work. Ask any professional tint place and they will tell you it can be done. It takes time but is very possible. It was rushed through, a razor blade was used, and no care for his customer/warranty was shown. This was no service after the sale. After 30 years of being in the business of being about the customer according to him, it took 23 days for him to respond to a complaint?? Come on! I would not be able to sleep at night knowing I practice business like this, let alone an unhappy customer, the person that puts food on my table. $99 does not even scratch the surface of replacing the back windsheild and having it retinted by a professional.

Regards,

Review: I had my car tint done there in which is came with a "Lifetime Warranty". The tint after it was installed looked horrible and the owner and gentleman whom installed it said to not worry it would look fine once it had time to settle. A few months later it still looked horrible and [redacted] (owner) said when I had time to call them and make an appointment and they would pull it off or re-do it. I said if they think they can make it better I would like it re-done but if not would they agree to take it off, he said "fine". When I made the appointment they told my GF they refused because it looked fine and that I shouldn't expect any better, I said please take it off then and they said that was not the deal and that it would take a day to take it all off. He did offer to "fix" 1 window which wasn't even a concern in my mind but said that is all they would do.Desired Settlement: I would like a refund or the tint to be taken off since they don't think they can do better. Since it is lifetime and they refuse to take it off I would like them to pay me to have it re-done by another shop.

Business

Response:

[redacted] designs opened in 1985. After tinting car windows for over 29 years it would be reasonable to assume that we’ve tinted at least 10,000 vehicles.

In the 29 years we’ve been in business we have only ever had 1 other complaint to the Revdex.com. This ratio is a clear indication that dissatisfied customers are the

exception not the rule.

Mr. [redacted] version of the details is not accurate. The details are this: Mr. [redacted] came in and got his car tinted. He expressed concerns upon completion that the film

Was not perfectly adhered to the dot pattern on the glass. We referred the signage in our showroom that NO FILM ADHERES 100% to the dot matrix. We explained

That it gets better as it dries but as our signage infers it’s never 100%. After 29 years we never make claims that we know are untrue.

Mr. [redacted] scheduled a warranty appointment, but did not appear in person instead, he sent his girlfriend. She represented that he was getting stopped by the police too often,

And that he wanted to change the film density on the front windows to a lighter shade. In trying to achieve this goal Mr. [redacted] identified 4 tiny little spots in the film which are

With-in industry standard as acceptable. These 4 tiny spots in no way diminished the quality of the installation or interfered with vision through the glass. His girlfriend further

Represented that he wasn’t pleased with the way the film stuck to the dot-matrix. We performed a service procedure to apply pressure and force the film to adhere as best as it ever would

To the dot matrix but while the visual presentation of the dot–matrix was better it still was not 100% (because it would never be). Mr. [redacted] girlfriend represented “He would never be happy,

he’s crazy”.

Mr. [redacted] offered for us to simply remove his film and keep the money (the money he paid for his installation) but because of Mr. [redacted] demeanor and inaccurate telling of events. We chose

Not to touch his vehicle and get blamed for something inaccurately.

Our position is, that Mr. [redacted] paid $125.00 to a company that has been tinting for 29 years and the quality of the installation is at least equal to or beyond the acceptable margin of perfection for the product.

It’s likely that Mr.[redacted] expectations are unreasonable.

If we can assist or provide any more information. Please don’t hesitate to reach back out to us.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I was not explained the issue on the Matrix which the serviced explained. Also If the tint was an issue with the cops I would've been asked to remove it within the time of the complaints by the police. That comment by [redacted] clearly makes no sense at all.I would love to gather a few estimates and or comments I received from other tint places saying this is a horrible job and it should've done better if I had it done by them or another business. I would be willing to have the owner of [redacted] come along with me to other shops.I had simply asked them to redo the work to make it look better as it should've from day 1. Why would I have them redo it if the cops are harassing me for it, that makes no sense at all.as for me not being happy with it. A. This isn't what I expected. B. As a business owner myself I at least try to make all customers happy., you offered a warranty and I was taking you up on said warranty. It came out bad. Me asking you to remove it if it didn't come out how I wanted and you saying yes then shunning me away for it isn't good ethics. Don't have the warranty if you don't warrant your work - plain and simple. Would you you be willing since this is under warranty to cover the costs of me having it redone somewhere else by a shop who promises they can do it as it should've looked? Seems fair to me that you'd cover them to take off your work and redo it.Thanks[redacted]

Business

Response:

All customers are informed verbally about film, and dot matrix. In the event that the discussion is overlooked or forgotten recognition of the dot matrix and or window tint is explained on a sign on the window tint sample board WHICH EVERY CUSTOMER HAS TO LOOK AT.

There is no way to have the installation of window tint on the dot matrix look better than the way it was executed at [redacted] Designs.

In the 29 years we've been in business it is our goal to remedy "legitimate" customer complaints.

To this end we are willing to make the 125.00 payment payable to the window tint shop that Mr. [redacted] chooses to do the new installation on his car.

Thank You,

[redacted] Designs Inc