Glass Unlimited

ID [redacted] She brought to motor home in to get it checked overShortly afterwards we recieved a phone call from the ownerHe said don't touch it, he is reporting stolen [redacted] called and said that she paid for it and continue the inspectionWe performed a general inspection a found it had oil leaks, transmission leaks, tail lites/brake lites not working, cracked fuel hoses, loose battery cables no battery tie down, needs new hoses, inside door malfuction, needed state inspection sticker was expired There was no overflow bottle available from the dealerWe failed to tell here The motor home was not road worthy Then we told done I told her over the phone that it was not driven because of the stickersShe authorized the repairs we doneWhen she came and got it, I started it for her & told her again that it couldn't be driven and showed her the mess of wires in ther dash!!! Later she called & said that it wouldn't crank overIt took about min to get to her at the Nursery StoreI put the battery tester on it and it tested good and startedShe said that it had gotten WARMI looked under for any leaking waterThere was none, so I told her to drive it warm, because motor homes run WARMShe later contacted me that it overheated & had to be towed inShe didn't contact Federated Roadside Service...which is on the top & bottom of my invoice I talked to Texas Hill Country Coach that he had it in and it had overheated He found that the radiator was plugged up with stop leakIt was so bad that it needed tanksThe block was plugged up with stop leakThat was the reason that it overheatedAn overflow bottle was not the reason that it overheatedI didn't put the stop leak in itMaybe that was the reason that the owner wanted it paid for before it was checked outThere is no way that we could tell that there was stop leak in it, unless it was test driven, which I previously stated I couldn't doWe din not have x-ray vision Anyone that operates a vehicle should monitor the gauges A vehicle will cool fine, with a clean cooling system with no overflow bottle Anyone that operates a vehicle should monitor the gaugesIf the gauges are out of range, it must be stoppedFor these reasons we are not responsible! She should ask the previous owner for a refund, since he apparently put the stop leak itI didn't and Texas Hill Coutry Coach didn't put the stop leak in it I will agree to refund her $for the vehicle checkover inv# [redacted] plus $for a total of $I will add another for a total of $ as a courtsey And to remove ALL the comments on the internet about me &, B&B Automotive in the past present and future [redacted] B&B Automotive

Complaint: [redacted] I am rejecting this response because: You are completely disregarding my reason for the complaintWork was performed that I did not authorize or wantI paid you under the impression that the work I wanted and WAS TOLD would be done was accomplishedThis is not true, and none of the things I WANTED were performed or doneI was never called to authorize any repairs when told THAT I WOULD BE CALLED BEFORE ANY REPAIRS WERE DONETHE ONLY REPAIR THAT WAS AUTHORIZED WAS THE TUNE UPYou provided no inspection, and failed to provide expert automotive adviceYou neglected obvious problems that would cause the vehicle to fail and overheat, ultimately causing me to overheat and possibly blow the head gasketYou failed to notice that the radiator had holes, that the FAN MOTOR CLUTCH was not operational, that the coolant reservoir was DUCK TAPED and also had BARS LEAK residue in itIf you would have noticed the broken reservoir, you would have seen that the bottom was coated with BARS LEAKA leaky radiator is MORE OF A CAUSE OF OVERHEATING than the possibility of Bars LeakBars Leak was NOT THE ONLY cause, and if the LEAKY HOLEY RADIATOR HAD BEEN NOTICED NONE OF THIS WOULD HAVE HAPPENEDIF YOU WOULD HAVE NOTICED THE RADIATOR WAS BAD YOU WOULD HAVE ULTIMATELY SEEN THE BARS LEAK BECAUSE YOU WOULD HAVE TOLD ME THAT THIS THING WOULD NOT MAKE IT WITHOUT A NEW RADIATORALL YOU HAD TO DO WAS LOOK AT ITYOU ARE COMPLETELY IGNORING ALL OF THE ABOVE.I am through with being reasonableSince you want to be completely unreasonable, and offer not even one ounce of an apology for the fact that I was mislead by your employee, that your business did not perform the services I was told would be done, and that you failed to notice very serious issues with the RV while in your care.I am done negotiating and being professionalI am done dealing with your miserable, awful attitude and being treated like a rat on the side of the roadI will not satisfy this complaint without the full amount I asked for and I will also file a complaint on [redacted] as well and use my every ability to shout from the mountain tops about the con artist [redacted] *** Regards, [redacted] ***

Had Glass Unlimited provide and install a glass frame less shower doorOwner was very polite, made several notesWe discussed one wall being out of plumb but was assured that the glass would be cut to match the irregularityDay of install was called very last minute to reschedule due to illness of installer, was told to expect them the same time the next dayI called hour later than the due time and was told they we "loading up" and would be there in minutesSo work started hours lateWas asked to come in and see where the door would land against the wall, we agreed on where and they installed the doorWhen it came time to set the matching panel, again was asked to "look"They set the panel where it should go to match the doorI noticed that the panel was out of plumb and asked why? I was told that the wall on the other side was out and he was matching itComplete DISASTERThe door was out of plumb as wellAt that point I told them to finishOwner was belligerent, wouldn't admit he hung the door out of plumb, admits no faultPictures and a Level don't lieHorrible, Horrible experience!

After talking to Texas Hill Country Coach, he said that the reason it overheated was that the radiator and engine was full of stop leakWhich may have cracked the headsThey might have been already cracked when you purchased it? That might be the reason that he called the police and made you purchase it There is no way that we could tell the the cooling system was plugged upWe are not responsibleWe told you twice that we were unable to drive itMaybe you should get the money back from the previous owner It is the operators responsibility to monitor the gaugesEnclosed is a copy of the invoice that has the Nationwide Warranty with road service that you failed to use I will however as a courtesy refund your vehicle checkover plus $for good faith I will send you the cashiers check with the provision that you remove ALL the comments off the internet and agree to not add any more Sincerly [redacted]

I had my windshield replaced in my SUVUpon completion I noticed debris from the removal of the old glass on the drivers side and passenger side floor and dashboard, and my dashboard had a cut at the left front right near the windowThe seal along the top of the glass was not touching the roof and had a cavityI asked the installer to come take a look at the seal and he said that was normal, and that the factory glass which he removed was installed incorrectlyI left and went to the *** dealership nearby to get an opinion on the workThe mechanic said the glass was installed to low, the seal was not touching the roof, and he noticed that the paint along the top right of the window frame had been scuffed down to bare metalI went back to the shop and told them I was unhappy with the results and that I had visited the *** dealership who told me the installation was improperThe owner came outside and stated several times that this is why we should stop doing auto glassI pointed out the debris in the vehicle along with the cut in the dashboard and paint missingHe asked me where I took the vehicle and said they don't know what they are doingHe asked the installer to get a tool and said they could move the window upI said aside from the window what about the cut in the dashboard and the paint missingThe man got right up in my face with his chest all out twice and told me I had an attitude for wanting resolution to the poor work and damagesI said I was going to call the police, and after being told to leave the property I did call the policeThat was the most unprofessional experience I have had with a business in my lifeI would not recommend them to my worst enemy

What a great family owned business! Very knowledgeable and professional. Replaced a windshield on my car that was not broken, but was put in by [redacted] with a cheap product ( that I didn't ask for ). They provided excellent customer service and professionally installed the windshield.

After talking to Texas Hill Country Coach, he said that the reason it overheated was that the radiator and engine was full of stop leak. Which may have cracked the heads. They might have been already cracked when you purchased it? That might be the reason that he called the police and made you...

purchase it.    There is no way that we could tell the the cooling system was plugged up. We are not responsible. We told you twice that we were unable to drive it. Maybe you should get the money back from the previous owner   It is the operators responsibility to monitor the gauges. Enclosed is a copy of the invoice that has the Nationwide Warranty with road service that you failed to use.   I will however as a courtesy refund your vehicle checkover plus $145.00 for good faith   I will send you the cashiers check with the provision that you remove ALL the comments off the internet and agree to not add any more   Sincerly [redacted]
[redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: 1. You are completely disregarding my reason for the complaint.2. Work was performed that I did not authorize or want.3. I paid you under the impression that the work I wanted and WAS TOLD would be done was accomplished. This is not true, and none of the things I WANTED were performed or done.4. I was never called to authorize any repairs when told THAT I WOULD BE CALLED BEFORE ANY REPAIRS WERE DONE. THE ONLY REPAIR THAT WAS AUTHORIZED WAS THE TUNE UP.5. You provided no inspection, and failed to provide expert automotive advice.6. You neglected obvious problems that would cause the vehicle to fail and overheat, ultimately causing me to overheat and possibly blow the head gasket.7. You failed to notice that the radiator had holes, that the FAN MOTOR CLUTCH was not operational, that the coolant reservoir was DUCK TAPED and also had BARS LEAK residue in it. If you would have noticed the broken reservoir, you would have seen that the bottom was coated with BARS LEAK. A leaky radiator is MORE OF A CAUSE OF OVERHEATING than the possibility of Bars Leak. Bars Leak was NOT THE ONLY cause, and if the LEAKY HOLEY RADIATOR HAD BEEN NOTICED NONE OF THIS WOULD HAVE HAPPENED. IF YOU WOULD HAVE NOTICED THE RADIATOR WAS BAD YOU WOULD HAVE ULTIMATELY SEEN THE BARS LEAK BECAUSE YOU WOULD HAVE TOLD ME THAT THIS THING WOULD NOT MAKE IT WITHOUT A NEW RADIATOR. ALL YOU HAD TO DO WAS LOOK AT IT.8. YOU ARE COMPLETELY IGNORING ALL OF THE ABOVE.I am through with being reasonable. Since you want to be completely unreasonable, and offer not even one ounce of an apology for the fact that I was mislead by your employee, that your business did not perform the services I was told would be done, and that you failed to notice very serious issues with the RV while in your care.I am done negotiating and being professional. I am done dealing with your miserable, awful attitude and being treated like a rat on the side of the road. I will not satisfy this complaint without the full amount I asked for and I will also file a complaint on [redacted] as well and use my every ability to shout from the mountain tops about the con artist [redacted].
Regards,
[redacted]

ID [redacted] She brought to motor home in to  get it checked over. Shortly afterwards we recieved a phone call  from the owner. He said don't touch it, he is reporting stolen. [redacted] called and said that she paid for it and continue the  inspection. We performed a general inspection a found it had oil leaks, transmission leaks, tail lites/brake lites not working, cracked fuel hoses, loose battery cables no battery tie down, needs new hoses, inside door malfuction, needed state inspection sticker was expired There was no overflow bottle available from the dealer. We failed to tell here The motor home was not road worthy Then we told done I told her over the phone that it was not driven because of the stickers. She authorized the repairs we done. When she came and got it, I started it for her & told her again that it couldn't be driven and showed her the mess of wires in ther dash!!! Later she called & said that it wouldn't crank over. It took about 45 min to get to her at the Nursery Store. I put the battery tester on it  and it tested good and started. She said that it had gotten WARM. I looked under for any leaking water. There was none, so I told her to drive it warm, because motor homes run WARM. She later contacted me that it overheated & had to be towed in. She didn't contact Federated Roadside Service...which is on the top & bottom of my invoice I talked to Texas Hill Country Coach that he had it in and it had overheated He found that the radiator was plugged up with stop leak. It was so bad that it needed tanks. The block was plugged up with stop leak. That was the reason that it overheated. An overflow bottle was not the reason that it overheated. I didn't put the stop leak in it. Maybe that was the reason that the owner wanted it paid for before it was checked out. There is no way that we could tell that there was stop leak in it, unless it was test driven, which I previously stated I couldn't do. We din not have x-ray vision Anyone that operates a vehicle should monitor the gauges A vehicle will cool fine, with a clean cooling system with no overflow bottle Anyone that operates a vehicle should monitor the gauges. If the gauges are out of range, it must be stopped. For these reasons we are not responsible! She should ask the previous owner for a refund, since he apparently put the stop leak it. I didn't and Texas Hill Coutry Coach didn't put the stop leak in it I will agree to refund her $137.50 for the vehicle checkover inv# [redacted] plus $145.00 for a total of $282.50 ... I will add another 217.50 for a total of $500.00  as a courtsey And to remove ALL the comments on the internet about me &, B&B Automotive in the past present and future [redacted] B&B Automotive

What a great family owned business! Very knowledgeable and professional. Replaced a windshield on my car that was not broken, but was put in by [redacted] with a cheap product ( that I didn't ask for ). They provided excellent customer service and professionally installed the windshield.

Had Glass Unlimited provide and install a glass frame less shower door. Owner was very polite, made several notes. We discussed one wall being out of plumb but was assured that the glass would be cut to match the irregularity. Day of install was called very last minute to reschedule due to illness of installer, was told to expect them the same time the next day. I called 1 hour later than the due time and was told they we "loading up" and would be there in 45 minutes. So work started 2 hours late. Was asked to come in and see where the door would land against the wall, we agreed on where and they installed the door. When it came time to set the matching panel, again was asked to "look". They set the panel where it should go to match the door. I noticed that the panel was out of plumb and asked why? I was told that the wall on the other side was out and he was matching it. Complete DISASTER. The door was out of plumb as well. At that point I told them to finish. Owner was belligerent, wouldn't admit he hung the door out of plumb, admits no fault. Pictures and a Level don't lie. Horrible, Horrible experience!

I had my windshield replaced in my SUV. Upon completion I noticed debris from the removal of the old glass on the drivers side and passenger side floor and dashboard, and my dashboard had a cut at the left front right near the window. The seal along the top of the glass was not touching the roof and had a cavity. I asked the installer to come take a look at the seal and he said that was normal, and that the factory glass which he removed was installed incorrectly. I left and went to the [redacted] dealership nearby to get an opinion on the work. The mechanic said the glass was installed to low, the seal was not touching the roof, and he noticed that the paint along the top right of the window frame had been scuffed down to bare metal. I went back to the shop and told them I was unhappy with the results and that I had visited the [redacted] dealership who told me the installation was improper. The owner came outside and stated several times that this is why we should stop doing auto glass. I pointed out the debris in the vehicle along with the cut in the dashboard and paint missing. He asked me where I took the vehicle and said they don't know what they are doing. He asked the installer to get a tool and said they could move the window up. I said aside from the window what about the cut in the dashboard and the paint missing. The man got right up in my face with his chest all out twice and told me I had an attitude for wanting resolution to the poor work and damages. I said I was going to call the police, and after being told to leave the property I did call the police. That was the most unprofessional experience I have had with a business in my life. I would not recommend them to my worst enemy.