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GlassBlock by Doheny

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GlassBlock by Doheny Reviews (4)

This matter was just brought to our attention via email late last night 7/29/The owner is not "refusing" to contact Mr***, but is currently out of state on a family vacation, a fact our office manager told Mr*** over the phone yesterdayHarry will contact Mr*** when he returns to
work next week.Thank you.*** ***Kirby's Hitch & Wiring

Complaint: [redacted]
I am rejecting this response because:
They did not tell me anything about the owner on vacation, in fact they assured me he would call me back by the end of the day that I first reported it to them, which he still has not.
Regards,
[redacted]

Letter attached as Word doc.Thank you.Harry [redacted]

Complaint: [redacted]
I am rejecting this response because: Harry, the owner of Kirby's Hitch... is LYING.  Explain how this damage could NOT be done to the vehicle, when his shop was the only one to remove the bumper, lights, and ripping off the fender flares so they brake... not a proper un-install of the parts to install the hitch.  The pictures speak for themselves... Harry's shop were the only ones to touch my vehicle, and how else can the damage be done?  At this time, the charges have been disputed with the bank and I have shown them the damage as well, they agree the charge would be reversed, and it has.  I have also filed a claim with my insurance company and they will proceed with collecting the money to repair my vehicle, which was $1,000.  So Harry will be hearing from State Farm soon as he has still refused to contact me in any way to resolve this outside of Revdex.com.  Oh... and this is the first time I ever heard from the owner, almost 2 months after the incident.  As far as inspecting the vehicle when I picked it up... they rushed me inside to pay first, then immediately closed and locked the door, because they knew they did damage to my vehicle and never intended to tell me.  Again, this business is completely unprofessional and a scam. Every shop I have taken it to for an estimate says the ONLY WAY THESE PARTS COULD BRAKE IS AN UNPROFESSIONAL INSTALLATION OF THE TRAILER HITCH.  Again and again, Harry lies.  I am no longer dealing with this issue as it has been turned over to collections, and fraud.
Regards,
[redacted]

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