Glasses.com

Hello,We called and left message on 7/24/for MrMatt G [redacted] letting him know our IT department has fixed the issue with not being able to login into his account We did inform him that he should be able to reset his password and that will allow him to have access to his online account We also notified him that he might not be able to see his online history and that is a known issue That is be addressed and will be fixed but a date has not been determined on being able to view his online history Please let us know if you have any questions or concerns

This customer talked to a supervisor and he was taken care ofHe should receive his refund this week along with a replacement order.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,
We have talked to this
customer and complied with their request back in JanuaryThe customer was
taken care of and we have not heard back
from her since early FebruaryPlease let me
know if you have any questions
Thanks,

Complaint: ***
I am rejecting this response because they did not address all elements of my complaint"The check is in the mail" is not a resolution,
nor does it address the issue of compensation for the most recent pair of defective lensesFurthermore, if I did not call on the 4th, the company would have done nothingPlease, remember the associate I spoke with admitted they forgot my replacement order and had no idea when the refund would arriveIn additionI was told to expect a follow up phone call today to advise me about expedited delivery of my refund checksThat did not happen eitherI RESPECTFULLY ASK the company to take this complaint seriously and advise me on All remedies sought and outlined in the original complaint
Sincerely,
*** ***

Hello,We have resolved the refund dispute with this customers and the funds are now back on his account. We have attempted to call him to confirm this but he was not available. Please let us know if you have any further questions or concerns.Thanks,

Dear [redacted] (or To Whom It May Concern),
Thank you for informing us of Mr. [redacted]’s unfortunate experience
with our office. We take our customer service very seriously and are thankful
for the chance to resolve each and any issue.
We would like to clear any confusion and...

explain our
partnership with Luxottica Group, as well as Oakley Inc.  Luxottica Group is a leader in premium,
luxury, and sports eyewear with over 7000 optical and sun retail stores around
the world, with its global headquarters in based in Milan, Italy.  Luxottica Group has either founded or
acquired several subsidiary companies, including Oakley Inc., Lenscrafters,
Pearle Vision, Target Optical, Sunglass Hut, and our company: Glasses.com.
Since Glasses.com and Oakley Inc. are both owned by
Luxottica Group, we have partnerships with Oakley to assist in making our Oakley
prescription sunglasses. This is to ensure our customers who purchase Oakley
prescription sunglasses receive the highest quality workmanship possible. When
we send orders to be made through Oakley, they are all done through on our order
management system, as well as through our customer service; it would be
impossible for a customer to call Oakley directly to check the status of their
order, as Oakley customer service would not be able to locate that order in
their system.
If you were to purchase prescription sunglasses directly
from Oakley Inc., they would quote you three weeks; however, since our
partnership requires the glasses to be shipped to our lab for a 2nd comprehensive
quality inspection, we quote three to four week before you receive your pair of
Oakley prescription sunglasses.
We can assure Mr. [redacted] that Oakley prescription sunglasses
are indeed made in California at Oakley’s state-of-the-art lab.  Luxottica is the owner of Oakley, which is
why he may have received the response that Luxottica makes all Oakley glasses.
We will have a manager contact Mr. [redacted] this afternoon to
ensure his concerns are resolved.
Thank you,
Glasses.com
Management

Hello,We called and left message on 7/24/15 for Mr. Matt G[redacted] letting him know our IT department has fixed the issue with not being able to login into his account.   We did inform him that he should be able to reset his password and that will allow him to have access to his online...

account.  We also notified him that he might not be able to see his online history and that is a known issue.  That is be addressed and will be fixed but a date has not been determined on being able to view his online history.  Please let us know if you have any questions or concerns.

Complaint: [redacted]
I am rejecting this response because: I got a call saturdey around 6pm. I was told that Oakley didn't have the frames. and that it would take another 9 weeks to get them. I was told that glasses .com had the frames and they were sending them to Oakleys lab and that it would thak 3to4 weeks. So the rep. told me that they would work with me to get me another pair of sunglasses. I told him that I did not want to wait anther 9 weeks. so I told him that I was going to contact the Revdex.com. I had time to think it over. So today sunday the 1 of nov. I called glasses.com ,and spoke to a girl rep. and explained to what was going on. She reviewed my file and tole me that she would let me pick out another pair of sunglasses. That to call her back when found the pair I liked. So I did .she took the information,and put me on hold to make sure that they had the frames. She told me that they had them. So when she went to place the order, she then told me that th order would not be placed because I filed a complaint with the Revdex.com. So I told her that If they are willing to place that order and get the glasses by 3to4 weeks ,that I would drop the complaint. So that is what I am willing to do.
Sincerely,
[redacted]