Glaucoma Consultants Of New York Reviews (1)
Glaucoma Consultants Of New York Rating
Description: PHYSICIANS & SURGEONS-OPHTHALMOLOGY
Address: 2118 Coney Island Avenue, Suite 2, Brooklyn, New York, United States, 11223
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Review: The office overcharged me for my deductible which was $60.51. On October [redacted], 2013 for an office visit. The amount they collected from me was $125. I have tried calling and contacting them and faxing and leaving messages but they have always responded by saying the billing person is not in. They owe me a refund of $64.49.Desired Settlement: I would like a refund in the amount of $64.49. For the office visit on 10/[redacted]/2013 for[redacted] my son. It should be mailed to me at [redacted]
Business
Response:
In response to complaint filed by [redacted] we would like to state that this issue has been resolved and a refund for $64.49 was issued today to [redacted] for her son [redacted]. We conducted in-office investigation of this issue and found out that messages and a fax were never passed to our biller, so she was unaware of this situation. Management had a meeting with a member of our front desk staff who was responsible for taking messages and placed her on probation. We only wish that this issue was brought to the attention of our physicians, so it would have been resolved immediately.
Consumer
Response:
/13. This matter is resolved to my satisfaction.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,