Glembocki Concrete

We installed Mr [redacted] 's swimming pool in We have been taking care of it in the capacity of openings, closings, and cleaningWe have been extremely diligent with our responsibility of contract which honors a 2-year workmanship warranty, which would have ended 10/10/On numerous occasions we arrived to the pool to find the water level below skimmer line with the slide water and crown jets running which causes rapid evaporation and water lossMultiple times we had difficulty reaching the homeowner by phone to let them know they needed to keep an eye on their water level as it would create problems for the pool and its equipmentWhen the water level goes below the skimmer, it will cause the pump to pull air and can burn the motor and destroy other pieces of equipmentThe water loss was not due to our disservice, it was due to negligence on the part of the homeowner.Our cleaning service is performed on a weekly basis and, on more than one occasion, we arrived to a pool water level too low to be able to perform our servicesWe have tried at length to communicate that it is the homeowner's responsibility to keep the water level where it needs to be in the week leading up to our visit.On 7/30/we dove in the pool to patch many small tears/punctures at the liner caused by a sharp object put in the poolAgain, the water level was low and we advised the homeowner to get the water back up to the appropriate level once we completed the repair.With regard to Mr [redacted] 's salt system, the system has a one year warrantyThis system is beyond it's warranty period and is not working likely because of user error and continued low water issues caused by water loss at the slide and jets being on constantlyMr [redacted] disputed an amount of $which is about $in excess of what a new unit would costWe do not owe Mr [redacted] any equipment.Mr [redacted] has been an extremely difficult person to deal with from the very beginning of this processHe has been verbally combative with almost every employee that we have had over the last years of him being a clientWe have gone above and beyond to try to communicate with Mr [redacted] and his wife about how to properly care for and maintain the poolAnd we have always responded to every service request and replaced all equipment that was within our responsibility and in accordance with manufacturer warranties and our personal company workmanship warranty, as mentioned above.I believe this is a case of retaliation as our last interaction with Mr [redacted] he was, once again, very verbally combative and rude over the phone and he hung up on the ownerThe decision was made at that point to discontinue Mr [redacted] 's service and we issued a letter stating suchWe urge Mr [redacted] to find a company that will be a better fit for his needs and can satisfy his expectationsAt this time, we do not feel that any services or equipment are due.Thank you,Ashley [redacted] AquaTech PoolsSEE ATTACHED PDF RESPONSE

We acknowledge Mr***'s concernsUnfortunately, as we have explained and proven to him, they are incorrectWe are still willing to remove the lawful lien in exchange for payment of our outstanding invoice. Thank you,*** ***

This has been a very difficult and irrational customerWe would be pleased to demonstrate the justification for our positionBut due to the customer's repeated threats to sue, our legal counsel has advised that we let the courts resolve this situationWe regret that we cannot be more responsive
at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Nothing the company did resolves my issue. I am not irrational and I would appreciate *** *** not stating this about me. They destroyed my driveway. There is $34,in damage. They offered no options before the job started about bringing concrete to the job site. They know better than to bring mixer trucks on a driveway but it was convenient for them. They did a poor job in pouring my concrete at the pool. The owner *** *** told me they would be out on 9-29-to replace the poor workmanship but they never came to do the work. They overcharged me $11,for what they call extra concrete. They do not have a work order or a change order or any kind of order permitting them to pour more than the contract called for. I did not pay the final 5% for the pool work as the contract says it is not required until the job is finished. They have never come to finish. I did not pay $11,for work that was never authorized. They have illegally filed a mechanics lien to prevent me from selling or refinancing he property. I had to cancel a refinance I was in the middle of and lost a low rate. This is going to result in tens of thousands of dollars in extra interest once I get this lien removed. The damage cannot be un***e. Again the company offered no resolution or proof. Instead they just call me names. I do not plan to stop my pursuit of fairness until this matter is resolved by Aquatech
Regards,
*** ***

The pool cleaners that were sent out by aqua tech apparently jammed in a fuse that was too big for my salt generatorThis was found by my new pool companyafter being dropped by aqua tech They fixed a bad return leek and that was the result of the water leakThey tend to try to blame us for the problemAfter they charged us for several attempts at fixing the leekthe owner came out with a crew and found a return valve was not connected to the fitting and was dumping water out under the poolThis was fixed and we never had a problem again

As I see with regard to the Revdex.com complaint, Mr. [redacted]'s concerns are as follows:1) He is claiming that we arbitrarily poured extra concrete with no authorization or estimated extra cost.This is not true and my PDF shows our initial concept sketch as well as quote that indicates 3' on sides and 7' on ends of concrete on pool are included and extra is billed at a rate of $7.50/square foot. Our final contract, signed by Mrs. [redacted], also indicates this. Upon site design meetings (Mr. [redacted] not present) Mrs. [redacted] indicated she wanted even more concrete. We poured the agreed upon design and Mr. [redacted] is not willing to pay for it. 2) Mr. [redacted] claims that we were negligent in bringing concrete mixers onto his driveway.Again, this is not true. Firstly, our contract (signed by Mrs. [redacted]) states that we are not liable for damage to concrete driveways. He is saying that this language is illegal and atypical. Our contract was written by a lawyer who specializes in construction. We reviewed this with Mr. [redacted] on site prior to beginning construction. We also took great precaution to take smaller loads of concrete and personally walked each truck up and down the driveway to make sure everything was ok, and it was. It is very important to note that there was a large landscaping project being [redacted]e at the same time we were building the pool and that crew was there 2-3 weeks after we were finished and off site. Their trucks were carrying heavy loads of masonry block, and other materials. Mr. [redacted] did not point out any damage to his driveway until after we were gone from the job. He has only blamed us for this damage and claims $34,000 while there is not a single piece of proof that this was our fault.3) Mr. [redacted] claims that we did faulty concrete work around the pool and that we have not acknowledged it nor attempted to fix it.This is also not true. There is a section of concrete in the deep end area of the pool where it is a bit rough. We always acknowledged it and were prepared to rip out that section and replace it. There is also a hole next to an umbrella cup in the shallow end that needs to be patched in, which we also acknowledged and were willing to do until Mr. [redacted] took a different turn. We were going to go to Mr. [redacted]'s home to replace the concrete on 9/26/16. We called with no response. Then we received a text message that Mr. [redacted] felt he should "keep his distance and that his next correspondence would be via his lawyer." At this point Mr. [redacted] had the following invoices left unpaid and was claiming he did not plan on making any further payments:Invoice 7/22/16 for permits we obtained on behalf of the homeowner: $803.85Invoice 9/8/2016 for final 5% of pool construction balance: $2428.50Invoice 9/8/2016 for the extra concrete: $10,997.50Invoice 9/14/2016 for a robotic pool cleaner they asked us to deliver and pool chemicals: $901.09None of these invoices were paid and Mr. [redacted] said that he was not intending to pay them. At this point we decided it in our best interest to not return to his property as he was also claiming that we damaged his driveway and he was trying to decide what he was going to do about that. I sent the attached PDF on 9/22/16 to Mr. [redacted] hoping that it would provide some clarification to his questions/accusations. His response was that he did not agree and that he was willing to "go the length..." We spoke with our attorney at that point and lawfully filed a lien on Mr. [redacted]'s property as this was the only method of recourse we had. In the correspondence back and forth since that time, our attorney did put the offer to Mr. [redacted] that we would come and repair the 2 portions of concrete that he was unhappy with around the pool, in return for our payment or an agreed upon amount. Mr. [redacted] did not agree to this and continues to threaten to sue us and has taken to Google Reviews, making public slanderous comments about our business and, now, the Revdex.com to make these claims which are simply not true. We feel that we have tried repeatedly in earnest to resolve this situation. Mr. [redacted] has not been willing to concede on any points. I hope that this will give a better overall picture of the predicament we are in. Thank you for your help with resolution.- [redacted]AquaTech Pools

Please see attached, thank you. "We have no record of replacing a fuse at Mr. [redacted]'s salt system. This allegation is being brought by a third party pool company that we do not know, nor can we say what their qualifications are.  At this time, we will no longer provide labor, service or any other parts to Mr. [redacted].  Thank you, Ashley [redacted]Aqua-Tech Pools"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There have [redacted]e zero in an attempt at resolution of the matter from their communications. Ms. [redacted] is parsing words. She is doing her best to wordsmith her answers to remove any shadow of guilt on the part of the company. She is in fact treating any customer who has [redacted]e business before with the company or will do so in the future as if Aqua Tech was God's gift the pool world with her words. Let me explain further so that future customers get a very clear picture of the truth.
(1) There is zero proof that they ever told us about or received approval to pour extra concrete. What Ms. [redacted] does not show the Revdex.com is a copy of a work order, change order, or bid for the expense that was shown to us at any time before the work was performed. Her drawing does not indicate any extra concrete. We were content with what we were allotted (3' and 7' from the pool) in the contract. . That design however has zero mention of any extra concrete or its dimensions. Just look at it and you can as we did that the entire drawing pertains to landscaping and not concrete. Her words and this drawing surely do not form any legal agreement to make the concrete area larger. For our part we expected there to be a grassy area between our existing patio and the pool concrete. [redacted] Concrete (their vendor)apparently took the action to pour more on their own. A worker from [redacted] told us he did so because "he thought we would like it better". When called about this extra work Ms [redacted] told my wife Debbie that this is common and that most of Aquatech customers just let them do what they want and then square up later. This customer was never told of the extra concrete or the expense it would bring. Aquatech skipped that part. One certainty is that there is no contract between the parties authorizing or approving extra concrete. The first and only notice we had of the expense was an invoice handed to us when Aquatech was ready to pull off the job. That is of course after the work was [redacted]e. When I objected their position was to walk away and then slap a lien on my property. They created real damage to me and my family. I was forced to withdraw from a home refinance because I no longer had clear title. Rates have no increased the net loss to me will be in the tens of thousands of dollars.
2. Relating to the damage of the driveway. Again MS [redacted] is word smithing. She starts off with "again" as if she is stating a known fact. She goes on to say "Firstly our contract states that we are not liable for damage to a concrete driveway". Just because Ms. [redacted] says it DOES NOT MAKE IT FACT. Just because a contract contains language does not make it stronger enough to prevail in front of a judge or jury. She is accurate that this type of language is part of the standards in her industry. What she does not tell you is that her competitors (many of which I have now visited) make the customer go through a check list of options so damage can be avoided. All of her competitors have shown me their internal checklist of those options. These options include pumping in concrete from the street, dollying the concrete from the street to the site, creating a dirt land bridge that protects from the weight of the truck. Moving bushes and shrubs to gain direct access to the grass (I live on a five acre parcel). Aquatech did none of this. They skipped this process entirely. [redacted] the owner of the company indicated that the only damage he might cause would come to the grass. Ashley says they reviewed this with us. That is simply not true and she was not at our house the day [redacted] went over their construction process. [redacted] also states "they took precautions to carry smaller loads by hand". I can't fathom what she means by that. They drove mixer trucks the length of my drive and parked behind my garage. The loads they may have carried from that point would have been down a sidewalk or across a grass yard. There is no damage there. Ms. [redacted]'s science is wrong. It shows further evidence of negligence. She states they came to walk each truck up the driveway. I am not confident of her meaning but it implies they brought mixer trucks on my driveway. Industry experts will testify that no empty mixer truck is safe to bring on a concrete driveway. Aquatech's vendor did not bring empty trucks but ones that were as much as 80% full. That truck could weigh between 75,000 and 100,000 pounds. There was never a discussion about potential damage. Being a lay person as I am sure most pool buyers would be I had zero idea that driving trucks on my drive would cause damage. Aquatech should make it their business to warn customers. Since this incident occurred I have brought to my property the owner of two local concrete companies, a local Cincinnati home builder, and an engineer. Each one of them has said and plans to testify should it become necessary that any person in the concrete industry knows to NEVER bring an empty mixer truck on a four inch concrete driveway. Aquatech should know that. [redacted] Concrete should know that. Instead of practicing their training they brought six mixer trucks on that driveway NOT EMPTY but nearly 80% full of concrete. Again to repeat their negligence. As stated by industry professionals anybody in the industry KNOWS to never bring mixer trucks onto a concrete driveway. One might wonder why Aquatech did this. We might conclude it was either easier or cheaper. Pick one or both. When confronted about this damage Ms. [redacted] went on to explain to my wife how she experienced similar damage to a driveway she owns and it was just part of the construction experience. I can only guess Ms. [redacted] was not faced with $35,000 in damages Mr. [redacted] was asked to view the damage on three different days. The first time was a day or so after the first crack had been noticed. This was while they were in the process of pouring concrete. Days after the concrete mixers had left I happened to walk the length of the driveway. It is nearly 140 feet long and it is nothing something I walk on every day. When I did I was shocked. There was severe damage all over. Ranging from large cracks and actual separation of the materials to numerous hairline cracks over 50% of the drive. She is also trying to slough off blame on others. It makes me wonder aloud if she has a lock tight contract why she should care. She has made direct statements pertaining to No Limits Landscaping. This is the vendor she refers to as the one who "were carrying heavy masonry block" I have taken time to discuss this with its owner. He will testify that a fully loaded pickup truck with rock weigh less than half of an empty concrete mixer. As an industry professional the team at Aquatech should know the science and the math. It appears they do not. It should also be pointed out that while I do admit the existence of a contract to build a pool between Aquatech and me I did not sign a contract for [redacted] Concrete to do the work at my house. I always understood my contract was with Aquatech. It turns out they outsourced this work without my knowledge or written permission. [redacted] Concrete never discussed anything relating to potential damage to my drive. They did not give me options to avoid damage. [redacted] has told both my wife and me numerous times that they only bring mixer trucks on driveways with five yards of concrete materials. He said more than that is unsafe to the drive. The truth reveals neither of these statements to be true. Industry professionals again have stated no mixer truck on a concrete driveway is safe. Secondly four of the loads [redacted] delivered show 6 yards of material on the tickets Ms. [redacted] has presented me with. The math will show they brought four trucks the length of my 140 driveway with 20% more material even Aquatech says is safe. To insinuate as [redacted] has [redacted]e that No Limits was responsible is just passing the buck and she has to know that. It must be that she is concerned about that. The licensed engineer who visited the site told me the heaviest truck that was brought on the drive. I think we have established that the heaviest truck to come on the property were those concrete mixers.
3. [redacted] addresses the finances of the job. She has her assumption wrong. She references that a final 5% payment was due on 9-8-16. This date I presume is the date she claims her company pulled off the job. She also states that she is aware of and recognizes that the job was not finished. The contract calls for the final 5% payment to be remitted when the job is [redacted]e. Ms. [redacted] readily admits that the job was not complete. She states that [redacted] Concrete was to come back to our property to replace defective concrete they poured around the pool. Ms. [redacted] appears to have confused the difference between the dates of completion. Once [redacted] inspected the bad concrete (near the date Aquatech finished the pool and before 9-8-16) he told me [redacted] needed to redo the work and would contact me to set up a time. That contact never came. [redacted] goes on to say they tried to come. This is untrue. The only contact they made with us pertained to money they wanted. A 5% holdout is a common condition of construction contracts. There is a specific reason they exist. Once paid many contractors are known to not come back to a job. A holdback provision insures that if this happens the customer at least has some money to make repairs. Aquatech and its agents never completed the job,. I would have been content to pay this 5% amount had the work been [redacted]e. I also would have paid the amount due for permits (under $1000).
In closing I want a resolution to include the company to immediately remove the lien. I am putting them on notice that they have filed this lien incorrectly and potentially illegally. They have included monies on that lien that are not covered by contract and that overstatement of fact is damaging to me personally. This invoice for the extra concrete is lost to time and should be dropped and I want my drive replaced. I reserve my rights to pursue damages that continue to build by the day as I cannot sell or refinance my house. No company should be able to take such an aggressive collection tactic when the facts backing it are absent. I suppose this is a lesson the company will yet need to lean. If the company meets these provisions of my offer and repairs or replaces my drive I will pay them the balance of their work.
Regards,
Egre [redacted]

We installed Mr. [redacted]'s swimming pool in 2011. We have been taking care of it in the capacity of openings, closings, and cleaning. We have been extremely diligent with our responsibility of contract which honors a 2-year workmanship warranty, which would have ended 10/10/2013. On numerous...

occasions we arrived to the pool to find the water level below skimmer line with the slide water and crown jets running which causes rapid evaporation and water loss. Multiple times we had difficulty reaching the homeowner by phone to let them know they needed to keep an eye on their water level as it would create problems for the pool and its equipment. When the water level goes below the skimmer, it will cause the pump to pull air and can burn the motor and destroy other pieces of equipment. The water loss was not due to our disservice, it was due to negligence on the part of the homeowner.Our cleaning service is performed on a weekly basis and, on more than one occasion, we arrived to a pool water level too low to be able to perform our services. We have tried at length to communicate that it is the homeowner's responsibility to keep the water level where it needs to be in the week leading up to our visit.On 7/30/15 we dove in the pool to patch many small tears/punctures at the liner caused by a sharp object put in the pool. Again, the water level was low and we advised the homeowner to get the water back up to the appropriate level once we completed the repair.With regard to Mr. [redacted]'s salt system, the system has a one year warranty. This system is beyond it's warranty period and is not working likely because of user error and continued low water issues caused by water loss at the slide and jets being on constantly. Mr. [redacted] disputed an amount of $5000 which is about $3800 in excess of what a new unit would cost. We do not owe Mr. [redacted] any equipment.Mr. [redacted] has been an extremely difficult person to deal with from the very beginning of this process. He has been verbally combative with almost every employee that we have had over the last 5 years of him being a client. We have gone above and beyond to try to communicate with Mr. [redacted] and his wife about how to properly care for and maintain the pool. And we have always responded to every service request and replaced all equipment that was within our responsibility and in accordance with manufacturer warranties and our personal company workmanship warranty, as mentioned above.I believe this is a case of retaliation as our last interaction with Mr. [redacted] he was, once again, very verbally combative and rude over the phone and he hung up on the owner. The decision was made at that point to discontinue Mr. [redacted]'s service and we issued a letter stating such. We urge Mr. [redacted] to find a company that will be a better fit for his needs and can satisfy his expectations. At this time, we do not feel that any services or equipment are due.Thank you,Ashley [redacted] AquaTech PoolsSEE ATTACHED PDF RESPONSE

This matter is still in the process of being handled via our lawyer. It is not resolved and must remain unresolved with regard to the Revdex.com at this point in time. Mr. [redacted] has a drastically different take on how this job unfolded. The contract was signed by Mrs. [redacted] and all design discussions and decisions were approved by Mrs. [redacted]. Mr. [redacted] did not jump into all of these accusations until the pool was completed and the final invoice was sent. He has been extremely irrational and unreasonable to deal with, which is why this matter remains unresolved. We have [redacted]e nothing wrong and absolutely do not take it upon ourselves to do whatever we want and expect people to pay any amount that we come up with. This is a ludicrous accusation. As mentioned, there were many discussions and drawings and site visits to develop the overall design with Mrs. [redacted]. It is quite typical for the concrete layout to evolve even up until the morning we pour it. Mr. [redacted] did not participate in any of these conversations along the evolution of the process. We were executing the design that Mrs. [redacted] desired and gave affirmation to move forward with. To any future customers that would like to have more detail, we would be more than happy to elaborate. We are a good company and do not intentionally deceive people as Mr. [redacted] has insinuated. Once we have reached an agreement with the legal system, I would be happy to close the loop with the Revdex.com. But at this time, that is not possible.Tell us why here...

This has been a very difficult and irrational customer. We would be pleased to demonstrate the justification for our position. But due to the customer’s repeated threats to sue, our legal counsel has advised that we let the courts resolve this situation. We regret that we cannot be more responsive at this time. This is not  in litigation currently so I am unable to provide a court filing date. Please note as well that this complaint was closed with the Revdex.com on 12/1/2016 due to Mr. [redacted]'s failure to respond to our last correspondence.Thank you.