I MOVED WITH RIVERBEND AND MADE A VERY BAD EXPERIENCE WITH THIS COMPANY FIRST OF ALL THE MOVERS CAME MINUTES LATEINSTEAD LIKE WE HAD REQUESTED PEOPLE ONLY ARRIVEDTHEY HAD NO OWN TOOLS WITH THEM WHICH THEY FIGURED MINUTES AFTER THEY STARTED WORKSO THEY LEFT FOR MINUTESLATER THEY TOLD THEIR BOSS IT ONLY HAD BEEN WHICH WAS NOT TRUE AS I CHECKED THE TIMETHR TOOLS THEY PICKED WERE USELESS, SO THEY HAD TO BORROW SOME OF MINE.FURTHER THEY HAD NO DOLLY WITH THEM IN ORDER TO MOVE THE WASHER AND THE DRYERTHEY MOVED THOSE WITH JUST A STRAP AND THEIR BARE HANDSRESULT WAS THAT THE WASHER FELL ON ONE OF THE STEPS WHILE MOVING IT DOWNSTAIRS AND DAMAGED THE WASHERS REAR ALUMINUM ACCESS PLATETHEY LATER DENIED THAT BUT I WAS STANDING RIGHT BESIDE THEM WHEN IT HAPPENEDFURTHER THEY DISASSEMBLED PARTS OF THE COUCH WHERE I LATER COULDN' T FIND THE SPECIAL SCREWS AND THEY DIDN'T TELL WHERE THEY PUT THEMWHEN I FOUND OUT LATER THAT DAY THEY ALREADY LEFT SO I COULDN' T ASKI HAD TO GO PURCHASE NEW ONESSOME OF THE FURNITURES WERE BROUGHT IN AND ONLY PILED UP IN ONE ROOM, SO I HAD TO STOP THEM AND ADVISE TO MOVE THEM IN THEIR DESIGNATED ROOMSAS IT WAS TIME TO PAY THEY SUDDENLY WERE WAY OVER THE PRICE WE AGREED ON WITH WAYNE IN HIS OFFICE FEW DAYS EARLIER TO ARRANGE FOR THE MOVING DATETHE QUOTE WAS VERY CLEAR BUT HIS CALCULATION FOR THE FINAL BILL DIDN' T MATCHED OURS AS IT WAS WAY OVER THE TOPSO WE DIDN' T PAYED THE MOVERS ON THE SPOT AND TRIED TO CLEAR THAT ON THE PHONE WITH WAYNE, WHERE HE HE RIGHT AWAY WAS VERY RUDE AND THREATENED THAT HIS PEOPLE WOULDN' T LEAVE THE PROPERTY UNLESS WE PAYED AND ACCUSED US OF TRYING TO RIP HIM OFFAFTER A FEW WORDS HE REQUESTED THAT WE COME TO HIS OFFICE, WHICH I DIDUPON ARRIVAL HE ASKED ME WITH AN ALREADY RAISED VOICE THAT WE'RE OBVIOUSLY NOT SATISFIED WITH HIS SERVICE, WHICH I CONFIRMEDWE ARGUED FOR A WHILE SEEING ALREADY SOME OFFICE STAFF LEAVING THE ROOM SHAKING THEIR HEADS AS WAYNE GOT LOUDER AND VERY UPSET IN HIS TONETELLING HIM WHAT ACCORDING TO HIS QUOTE WE CALCULATED, WILLING TO PAYAND THE PROBLEMS WE ENCOUNTERED WITH HIS SERVICES, I TOOK MY CREDIT CARD OUT WHICH HE (WAYNE) RIGHT AWAY LITERALLY PULLED OUT OF MY HAND WITH NO FURTHER WORDS AND WALKED INTO HIS PRIVATE OFFICE TO SCAN ITI FOLLOWED HIM SUITAFTER I MADE THE PAYMENT HE HANDED MY CREDIT AND THE RECEIPT BACK TO ME TOTALLY IN SILENCEALMOST ON MY WAY OUT OF THE DOOR HE YELLED FROM BEHIND THAT QUOTE:" FOR YOUR NEXT MOVE YOU MIGHT BETTER GO TO A [redacted] I TURNED AROUND AND JUST REPLIED TO HIM THAT THIS MAKES GOOD FOR THE COMPANIES RESUME AND JUST LEFT [redacted] WITH MOVERS AS REQUESTED AND PROPER EQUIPMENT THIS MOVE COULD HAVE BEEN DONE IN A FRACTION OF THE TIME [redacted] COMING BACK TO MY HOUSE MY NOT FROM RIVERBEND RENTAL TRUCK STILL WAS ALMOST HALF LOADED WITH FURNITURES AND BOXES AS THE TWO MOVERS ALREADY LEFT AHEAD OF ME WHEN I DROVE DOWN TO THE OFFICEI WAS NOW A BIT UNDER TIME PRESSURE AND HAD TO MOVE THE REST ALL ON MY OWN, AS I HAD JUST FEW HOURS IN ORDER TO DROP THE RENTAL TRUCKIN RETROSPECTIVE THIS MOVE WAS A DISASTER AND THE WORSTED I EVER EXPERIENCEDTHAT' S BY FAR NOT THE WAY HOW ONE DEALS WITH AND TREATS A CUSTOMERVERY BAD
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss [redacted] After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a [redacted] I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional [redacted]
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss*** *** *** *** *** *** *** After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a *** I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional***
I MOVED WITH RIVERBEND AND MADE A VERY BAD EXPERIENCE WITH THIS COMPANY FIRST OF ALL THE MOVERS CAME MINUTES LATEINSTEAD LIKE WE HAD REQUESTED PEOPLE ONLY ARRIVEDTHEY HAD NO OWN TOOLS WITH THEM WHICH THEY FIGURED MINUTES AFTER THEY STARTED WORKSO THEY LEFT FOR MINUTESLATER THEY TOLD THEIR BOSS IT ONLY HAD BEEN WHICH WAS NOT TRUE AS I CHECKED THE TIMETHR TOOLS THEY PICKED WERE USELESS, SO THEY HAD TO BORROW SOME OF MINE.FURTHER THEY HAD NO DOLLY WITH THEM IN ORDER TO MOVE THE WASHER AND THE DRYERTHEY MOVED THOSE
WITH JUST A STRAP AND THEIR BARE HANDSRESULT WAS THAT THE WASHER FELL ON ONE OF THE STEPS WHILE MOVING IT DOWNSTAIRS AND DAMAGED THE WASHERS REAR ALUMINUM
ACCESS PLATETHEY LATER DENIED THAT BUT I WAS STANDING RIGHT BESIDE THEM WHEN IT HAPPENEDFURTHER THEY DISASSEMBLED PARTS OF THE COUCH WHERE I LATER COULDN' T FIND THE SPECIAL SCREWS AND THEY DIDN'T TELL WHERE THEY PUT THEMWHEN I FOUND OUT LATER THAT DAY THEY ALREADY LEFT SO I COULDN' T ASKI HAD TO GO PURCHASE NEW ONESSOME OF THE FURNITURES WERE BROUGHT IN AND ONLY PILED UP IN ONE ROOM, SO I HAD TO STOP THEM AND ADVISE TO MOVE THEM IN THEIR DESIGNATED ROOMSAS IT WAS TIME TO PAY THEY SUDDENLY WERE WAY OVER THE PRICE WE AGREED ON WITH WAYNE IN HIS OFFICE FEW DAYS EARLIER TO ARRANGE FOR THE MOVING DATETHE QUOTE WAS VERY CLEAR BUT HIS CALCULATION FOR THE FINAL BILL DIDN' T MATCHED OURS AS IT WAS WAY OVER THE TOPSO WE DIDN' T PAYED THE MOVERS ON THE SPOT AND TRIED TO CLEAR THAT ON THE PHONE WITH WAYNE, WHERE HE HE RIGHT AWAY WAS VERY RUDE AND THREATENED THAT HIS PEOPLE WOULDN' T LEAVE THE PROPERTY UNLESS WE PAYED AND ACCUSED US OF TRYING TO RIP HIM OFFAFTER A FEW WORDS HE REQUESTED THAT WE COME TO HIS OFFICE, WHICH I DIDUPON ARRIVAL HE ASKED ME WITH AN ALREADY RAISED VOICE THAT WE'RE OBVIOUSLY NOT SATISFIED WITH HIS SERVICE, WHICH I CONFIRMEDWE ARGUED FOR A WHILE SEEING ALREADY SOME OFFICE STAFF LEAVING THE ROOM SHAKING THEIR HEADS AS WAYNE GOT LOUDER AND VERY UPSET IN HIS TONETELLING HIM WHAT ACCORDING TO HIS QUOTE WE CALCULATED, WILLING TO PAYAND THE PROBLEMS WE ENCOUNTERED WITH HIS SERVICES, I TOOK MY CREDIT CARD OUT WHICH
HE (WAYNE) RIGHT AWAY LITERALLY PULLED OUT OF MY HAND WITH NO FURTHER WORDS AND WALKED INTO HIS PRIVATE OFFICE TO SCAN ITI FOLLOWED HIM SUITAFTER I MADE THE PAYMENT HE HANDED MY CREDIT AND THE RECEIPT BACK TO ME TOTALLY IN SILENCEALMOST ON MY WAY OUT OF THE DOOR HE YELLED FROM BEHIND THAT QUOTE:" FOR YOUR NEXT MOVE YOU MIGHT BETTER GO TO A *** I TURNED AROUND AND JUST REPLIED TO HIM THAT THIS MAKES GOOD FOR THE COMPANIES RESUME AND JUST LEFT*** *** *** WITH MOVERS AS REQUESTED AND PROPER EQUIPMENT THIS MOVE COULD HAVE BEEN DONE IN A FRACTION OF THE TIME *** *** *** COMING BACK TO MY HOUSE MY NOT FROM RIVERBEND RENTAL TRUCK STILL WAS ALMOST HALF LOADED WITH FURNITURES AND BOXES AS THE TWO MOVERS ALREADY LEFT AHEAD OF ME WHEN I DROVE DOWN TO THE OFFICEI WAS NOW A BIT UNDER TIME PRESSURE AND HAD TO MOVE THE REST ALL ON MY OWN, AS I HAD JUST FEW HOURS IN ORDER TO DROP THE RENTAL TRUCKIN RETROSPECTIVE THIS MOVE WAS A DISASTER AND THE WORSTED I EVER EXPERIENCEDTHAT' S BY FAR NOT THE WAY HOW ONE DEALS WITH AND TREATS A CUSTOMERVERY BAD
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss*** *** *** *** *** *** *** After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a *** I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional***
This company was supposed to move me on Friday. They showed up an hour later than I was told. Upon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said no. The movers then took pictures of the inside of my house without permission, and sent them to their boss. [redacted] After an hour and a half, I called them to see what was up with them and why they left. I was told "You should have told us your place was a [redacted] I want to say, I do NOT fault them for not doing my move. However the way this has been dealt with is 100% unprofessional. [redacted]
I MOVED WITH RIVERBEND AND MADE A VERY BAD EXPERIENCE WITH THIS COMPANY. FIRST OF ALL THE MOVERS CAME 15 MINUTES LATE. INSTEAD LIKE WE HAD REQUESTED 3 PEOPLE ONLY 2 ARRIVED. THEY HAD NO OWN TOOLS WITH THEM WHICH THEY FIGURED 90 MINUTES AFTER THEY STARTED WORK. SO THEY LEFT FOR 30 MINUTES. LATER THEY TOLD THEIR BOSS IT ONLY HAD BEEN 5 WHICH WAS NOT TRUE AS I CHECKED THE TIME. THR TOOLS THEY PICKED WERE USELESS, SO THEY HAD TO BORROW SOME OF MINE.FURTHER THEY HAD NO DOLLY WITH THEM IN ORDER TO MOVE THE WASHER AND THE DRYER. THEY MOVED THOSE
WITH JUST A STRAP AND THEIR BARE HANDS. RESULT WAS THAT THE WASHER FELL ON ONE OF THE STEPS WHILE MOVING IT DOWNSTAIRS AND DAMAGED THE WASHERS REAR ALUMINUM
ACCESS PLATE. THEY LATER DENIED THAT BUT I WAS STANDING RIGHT BESIDE THEM WHEN IT HAPPENED. FURTHER THEY DISASSEMBLED PARTS OF THE COUCH WHERE I LATER COULDN' T FIND THE SPECIAL SCREWS AND THEY DIDN'T TELL WHERE THEY PUT THEM. WHEN I FOUND OUT LATER THAT DAY THEY ALREADY LEFT SO I COULDN' T ASK. I HAD TO GO PURCHASE NEW ONES. SOME OF THE FURNITURES WERE BROUGHT IN AND ONLY PILED UP IN ONE ROOM, SO I HAD TO STOP THEM AND ADVISE TO MOVE THEM IN THEIR DESIGNATED ROOMS. AS IT WAS TIME TO PAY THEY SUDDENLY WERE WAY OVER THE PRICE WE AGREED ON WITH WAYNE IN HIS OFFICE FEW DAYS EARLIER TO ARRANGE FOR THE MOVING DATE. THE QUOTE WAS VERY CLEAR BUT HIS CALCULATION FOR THE FINAL BILL DIDN' T MATCHED OURS AS IT WAS WAY OVER THE TOP. SO WE DIDN' T PAYED THE MOVERS ON THE SPOT AND TRIED TO CLEAR THAT ON THE PHONE WITH WAYNE, WHERE HE HE RIGHT AWAY WAS VERY RUDE AND THREATENED THAT HIS PEOPLE WOULDN' T LEAVE THE PROPERTY UNLESS WE PAYED AND ACCUSED US OF TRYING TO RIP HIM OFF. AFTER A FEW WORDS HE REQUESTED THAT WE COME TO HIS OFFICE, WHICH I DID. UPON ARRIVAL HE ASKED ME WITH AN ALREADY RAISED VOICE THAT WE'RE OBVIOUSLY NOT SATISFIED WITH HIS SERVICE, WHICH I CONFIRMED. WE ARGUED FOR A WHILE SEEING ALREADY SOME OFFICE STAFF LEAVING THE ROOM SHAKING THEIR HEADS AS WAYNE GOT LOUDER AND VERY UPSET IN HIS TONE. TELLING HIM WHAT ACCORDING TO HIS QUOTE WE CALCULATED, WILLING TO PAYAND THE PROBLEMS WE ENCOUNTERED WITH HIS SERVICES, I TOOK MY CREDIT CARD OUT WHICH
HE (WAYNE) RIGHT AWAY LITERALLY PULLED OUT OF MY HAND WITH NO FURTHER WORDS AND WALKED INTO HIS PRIVATE OFFICE TO SCAN IT. I FOLLOWED HIM SUIT. AFTER I MADE THE PAYMENT HE HANDED MY CREDIT AND THE RECEIPT BACK TO ME TOTALLY IN SILENCE. ALMOST ON MY WAY OUT OF THE DOOR HE YELLED FROM BEHIND THAT QUOTE:" FOR YOUR NEXT MOVE YOU MIGHT BETTER GO TO A [redacted] . I TURNED AROUND AND JUST REPLIED TO HIM THAT THIS MAKES GOOD FOR THE COMPANIES RESUME AND JUST LEFT. [redacted] WITH 3 MOVERS AS REQUESTED AND PROPER EQUIPMENT THIS MOVE COULD HAVE BEEN DONE IN A FRACTION OF THE TIME [redacted] COMING BACK TO MY HOUSE MY NOT FROM RIVERBEND RENTAL TRUCK STILL WAS ALMOST HALF LOADED WITH FURNITURES AND BOXES AS THE TWO MOVERS ALREADY LEFT AHEAD OF ME WHEN I DROVE DOWN TO THE OFFICE. I WAS NOW A BIT UNDER TIME PRESSURE AND HAD TO MOVE THE REST ALL ON MY OWN, AS I HAD JUST FEW HOURS IN ORDER TO DROP THE RENTAL TRUCK. IN RETROSPECTIVE THIS MOVE WAS A DISASTER AND THE WORSTED I EVER EXPERIENCED. THAT' S BY FAR NOT THE WAY HOW ONE DEALS WITH AND TREATS A CUSTOMER. VERY BAD.
This company was supposed to move me on Friday. They showed up an hour later than I was told. Upon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said no. The movers then took pictures of the inside of my house without permission, and sent them to their boss. [redacted] After an hour and a half, I called them to see what was up with them and why they left. I was told "You should have told us your place was a [redacted] I want to say, I do NOT fault them for not doing my move. However the way this has been dealt with is 100% unprofessional. [redacted]
I MOVED WITH RIVERBEND AND MADE A VERY BAD EXPERIENCE WITH THIS COMPANY. FIRST OF ALL THE MOVERS CAME 15 MINUTES LATE. INSTEAD LIKE WE HAD REQUESTED 3 PEOPLE ONLY 2 ARRIVED. THEY HAD NO OWN TOOLS WITH THEM WHICH THEY FIGURED 90 MINUTES AFTER THEY STARTED WORK. SO THEY LEFT FOR 30 MINUTES. LATER THEY TOLD THEIR BOSS IT ONLY HAD BEEN 5 WHICH WAS NOT TRUE AS I CHECKED THE TIME. THR TOOLS THEY PICKED WERE USELESS, SO THEY HAD TO BORROW SOME OF MINE.FURTHER THEY HAD NO DOLLY WITH THEM IN ORDER TO MOVE THE WASHER AND THE DRYER. THEY MOVED THOSE
WITH JUST A STRAP AND THEIR BARE HANDS. RESULT WAS THAT THE WASHER FELL ON ONE OF THE STEPS WHILE MOVING IT DOWNSTAIRS AND DAMAGED THE WASHERS REAR ALUMINUM
ACCESS PLATE. THEY LATER DENIED THAT BUT I WAS STANDING RIGHT BESIDE THEM WHEN IT HAPPENED. FURTHER THEY DISASSEMBLED PARTS OF THE COUCH WHERE I LATER COULDN' T FIND THE SPECIAL SCREWS AND THEY DIDN'T TELL WHERE THEY PUT THEM. WHEN I FOUND OUT LATER THAT DAY THEY ALREADY LEFT SO I COULDN' T ASK. I HAD TO GO PURCHASE NEW ONES. SOME OF THE FURNITURES WERE BROUGHT IN AND ONLY PILED UP IN ONE ROOM, SO I HAD TO STOP THEM AND ADVISE TO MOVE THEM IN THEIR DESIGNATED ROOMS. AS IT WAS TIME TO PAY THEY SUDDENLY WERE WAY OVER THE PRICE WE AGREED ON WITH WAYNE IN HIS OFFICE FEW DAYS EARLIER TO ARRANGE FOR THE MOVING DATE. THE QUOTE WAS VERY CLEAR BUT HIS CALCULATION FOR THE FINAL BILL DIDN' T MATCHED OURS AS IT WAS WAY OVER THE TOP. SO WE DIDN' T PAYED THE MOVERS ON THE SPOT AND TRIED TO CLEAR THAT ON THE PHONE WITH WAYNE, WHERE HE HE RIGHT AWAY WAS VERY RUDE AND THREATENED THAT HIS PEOPLE WOULDN' T LEAVE THE PROPERTY UNLESS WE PAYED AND ACCUSED US OF TRYING TO RIP HIM OFF. AFTER A FEW WORDS HE REQUESTED THAT WE COME TO HIS OFFICE, WHICH I DID. UPON ARRIVAL HE ASKED ME WITH AN ALREADY RAISED VOICE THAT WE'RE OBVIOUSLY NOT SATISFIED WITH HIS SERVICE, WHICH I CONFIRMED. WE ARGUED FOR A WHILE SEEING ALREADY SOME OFFICE STAFF LEAVING THE ROOM SHAKING THEIR HEADS AS WAYNE GOT LOUDER AND VERY UPSET IN HIS TONE. TELLING HIM WHAT ACCORDING TO HIS QUOTE WE CALCULATED, WILLING TO PAYAND THE PROBLEMS WE ENCOUNTERED WITH HIS SERVICES, I TOOK MY CREDIT CARD OUT WHICH
HE (WAYNE) RIGHT AWAY LITERALLY PULLED OUT OF MY HAND WITH NO FURTHER WORDS AND WALKED INTO HIS PRIVATE OFFICE TO SCAN IT. I FOLLOWED HIM SUIT. AFTER I MADE THE PAYMENT HE HANDED MY CREDIT AND THE RECEIPT BACK TO ME TOTALLY IN SILENCE. ALMOST ON MY WAY OUT OF THE DOOR HE YELLED FROM BEHIND THAT QUOTE:" FOR YOUR NEXT MOVE YOU MIGHT BETTER GO TO A [redacted] . I TURNED AROUND AND JUST REPLIED TO HIM THAT THIS MAKES GOOD FOR THE COMPANIES RESUME AND JUST LEFT. [redacted] WITH 3 MOVERS AS REQUESTED AND PROPER EQUIPMENT THIS MOVE COULD HAVE BEEN DONE IN A FRACTION OF THE TIME [redacted] COMING BACK TO MY HOUSE MY NOT FROM RIVERBEND RENTAL TRUCK STILL WAS ALMOST HALF LOADED WITH FURNITURES AND BOXES AS THE TWO MOVERS ALREADY LEFT AHEAD OF ME WHEN I DROVE DOWN TO THE OFFICE. I WAS NOW A BIT UNDER TIME PRESSURE AND HAD TO MOVE THE REST ALL ON MY OWN, AS I HAD JUST FEW HOURS IN ORDER TO DROP THE RENTAL TRUCK. IN RETROSPECTIVE THIS MOVE WAS A DISASTER AND THE WORSTED I EVER EXPERIENCED. THAT' S BY FAR NOT THE WAY HOW ONE DEALS WITH AND TREATS A CUSTOMER. VERY BAD.
I MOVED WITH RIVERBEND AND MADE A VERY BAD EXPERIENCE WITH THIS COMPANY. FIRST OF ALL THE MOVERS CAME 15 MINUTES LATE. INSTEAD LIKE WE HAD REQUESTED 3 PEOPLE ONLY 2 ARRIVED. THEY HAD NO OWN TOOLS WITH THEM WHICH THEY FIGURED 90 MINUTES AFTER THEY STARTED WORK. SO THEY LEFT FOR 30 MINUTES. LATER THEY TOLD THEIR BOSS IT ONLY HAD BEEN 5 WHICH WAS NOT TRUE AS I CHECKED THE TIME. THR TOOLS THEY PICKED WERE USELESS, SO THEY HAD TO BORROW SOME OF MINE.FURTHER THEY HAD NO DOLLY WITH THEM IN ORDER TO MOVE THE WASHER AND THE DRYER. THEY MOVED THOSE
WITH JUST A STRAP AND THEIR BARE HANDS. RESULT WAS THAT THE WASHER FELL ON ONE OF THE STEPS WHILE MOVING IT DOWNSTAIRS AND DAMAGED THE WASHERS REAR ALUMINUM
ACCESS PLATE. THEY LATER DENIED THAT BUT I WAS STANDING RIGHT BESIDE THEM WHEN IT HAPPENED. FURTHER THEY DISASSEMBLED PARTS OF THE COUCH WHERE I LATER COULDN' T FIND THE SPECIAL SCREWS AND THEY DIDN'T TELL WHERE THEY PUT THEM. WHEN I FOUND OUT LATER THAT DAY THEY ALREADY LEFT SO I COULDN' T ASK. I HAD TO GO PURCHASE NEW ONES. SOME OF THE FURNITURES WERE BROUGHT IN AND ONLY PILED UP IN ONE ROOM, SO I HAD TO STOP THEM AND ADVISE TO MOVE THEM IN THEIR DESIGNATED ROOMS. AS IT WAS TIME TO PAY THEY SUDDENLY WERE WAY OVER THE PRICE WE AGREED ON WITH WAYNE IN HIS OFFICE FEW DAYS EARLIER TO ARRANGE FOR THE MOVING DATE. THE QUOTE WAS VERY CLEAR BUT HIS CALCULATION FOR THE FINAL BILL DIDN' T MATCHED OURS AS IT WAS WAY OVER THE TOP. SO WE DIDN' T PAYED THE MOVERS ON THE SPOT AND TRIED TO CLEAR THAT ON THE PHONE WITH WAYNE, WHERE HE HE RIGHT AWAY WAS VERY RUDE AND THREATENED THAT HIS PEOPLE WOULDN' T LEAVE THE PROPERTY UNLESS WE PAYED AND ACCUSED US OF TRYING TO RIP HIM OFF. AFTER A FEW WORDS HE REQUESTED THAT WE COME TO HIS OFFICE, WHICH I DID. UPON ARRIVAL HE ASKED ME WITH AN ALREADY RAISED VOICE THAT WE'RE OBVIOUSLY NOT SATISFIED WITH HIS SERVICE, WHICH I CONFIRMED. WE ARGUED FOR A WHILE SEEING ALREADY SOME OFFICE STAFF LEAVING THE ROOM SHAKING THEIR HEADS AS WAYNE GOT LOUDER AND VERY UPSET IN HIS TONE. TELLING HIM WHAT ACCORDING TO HIS QUOTE WE CALCULATED, WILLING TO PAYAND THE PROBLEMS WE ENCOUNTERED WITH HIS SERVICES, I TOOK MY CREDIT CARD OUT WHICH
HE (WAYNE) RIGHT AWAY LITERALLY PULLED OUT OF MY HAND WITH NO FURTHER WORDS AND WALKED INTO HIS PRIVATE OFFICE TO SCAN IT. I FOLLOWED HIM SUIT. AFTER I MADE THE PAYMENT HE HANDED MY CREDIT AND THE RECEIPT BACK TO ME TOTALLY IN SILENCE. ALMOST ON MY WAY OUT OF THE DOOR HE YELLED FROM BEHIND THAT QUOTE:" FOR YOUR NEXT MOVE YOU MIGHT BETTER GO TO A [redacted] . I TURNED AROUND AND JUST REPLIED TO HIM THAT THIS MAKES GOOD FOR THE COMPANIES RESUME AND JUST LEFT. [redacted] WITH 3 MOVERS AS REQUESTED AND PROPER EQUIPMENT THIS MOVE COULD HAVE BEEN DONE IN A FRACTION OF THE TIME [redacted] COMING BACK TO MY HOUSE MY NOT FROM RIVERBEND RENTAL TRUCK STILL WAS ALMOST HALF LOADED WITH FURNITURES AND BOXES AS THE TWO MOVERS ALREADY LEFT AHEAD OF ME WHEN I DROVE DOWN TO THE OFFICE. I WAS NOW A BIT UNDER TIME PRESSURE AND HAD TO MOVE THE REST ALL ON MY OWN, AS I HAD JUST FEW HOURS IN ORDER TO DROP THE RENTAL TRUCK. IN RETROSPECTIVE THIS MOVE WAS A DISASTER AND THE WORSTED I EVER EXPERIENCED. THAT' S BY FAR NOT THE WAY HOW ONE DEALS WITH AND TREATS A CUSTOMER. VERY BAD.
I MOVED WITH RIVERBEND AND MADE A VERY BAD EXPERIENCE WITH THIS COMPANY FIRST OF ALL THE MOVERS CAME MINUTES LATEINSTEAD LIKE WE HAD REQUESTED PEOPLE ONLY ARRIVEDTHEY HAD NO OWN TOOLS WITH THEM WHICH THEY FIGURED MINUTES AFTER THEY STARTED WORKSO THEY LEFT FOR MINUTESLATER THEY TOLD THEIR BOSS IT ONLY HAD BEEN WHICH WAS NOT TRUE AS I CHECKED THE TIMETHR TOOLS THEY PICKED WERE USELESS, SO THEY HAD TO BORROW SOME OF MINE.FURTHER THEY HAD NO DOLLY WITH THEM IN ORDER TO MOVE THE WASHER AND THE DRYERTHEY MOVED THOSE WITH JUST A STRAP AND THEIR BARE HANDSRESULT WAS THAT THE WASHER FELL ON ONE OF THE STEPS WHILE MOVING IT DOWNSTAIRS AND DAMAGED THE WASHERS REAR ALUMINUM ACCESS PLATETHEY LATER DENIED THAT BUT I WAS STANDING RIGHT BESIDE THEM WHEN IT HAPPENEDFURTHER THEY DISASSEMBLED PARTS OF THE COUCH WHERE I LATER COULDN' T FIND THE SPECIAL SCREWS AND THEY DIDN'T TELL WHERE THEY PUT THEMWHEN I FOUND OUT LATER THAT DAY THEY ALREADY LEFT SO I COULDN' T ASKI HAD TO GO PURCHASE NEW ONESSOME OF THE FURNITURES WERE BROUGHT IN AND ONLY PILED UP IN ONE ROOM, SO I HAD TO STOP THEM AND ADVISE TO MOVE THEM IN THEIR DESIGNATED ROOMSAS IT WAS TIME TO PAY THEY SUDDENLY WERE WAY OVER THE PRICE WE AGREED ON WITH WAYNE IN HIS OFFICE FEW DAYS EARLIER TO ARRANGE FOR THE MOVING DATETHE QUOTE WAS VERY CLEAR BUT HIS CALCULATION FOR THE FINAL BILL DIDN' T MATCHED OURS AS IT WAS WAY OVER THE TOPSO WE DIDN' T PAYED THE MOVERS ON THE SPOT AND TRIED TO CLEAR THAT ON THE PHONE WITH WAYNE, WHERE HE HE RIGHT AWAY WAS VERY RUDE AND THREATENED THAT HIS PEOPLE WOULDN' T LEAVE THE PROPERTY UNLESS WE PAYED AND ACCUSED US OF TRYING TO RIP HIM OFFAFTER A FEW WORDS HE REQUESTED THAT WE COME TO HIS OFFICE, WHICH I DIDUPON ARRIVAL HE ASKED ME WITH AN ALREADY RAISED VOICE THAT WE'RE OBVIOUSLY NOT SATISFIED WITH HIS SERVICE, WHICH I CONFIRMEDWE ARGUED FOR A WHILE SEEING ALREADY SOME OFFICE STAFF LEAVING THE ROOM SHAKING THEIR HEADS AS WAYNE GOT LOUDER AND VERY UPSET IN HIS TONETELLING HIM WHAT ACCORDING TO HIS QUOTE WE CALCULATED, WILLING TO PAYAND THE PROBLEMS WE ENCOUNTERED WITH HIS SERVICES, I TOOK MY CREDIT CARD OUT WHICH HE (WAYNE) RIGHT AWAY LITERALLY PULLED OUT OF MY HAND WITH NO FURTHER WORDS AND WALKED INTO HIS PRIVATE OFFICE TO SCAN ITI FOLLOWED HIM SUITAFTER I MADE THE PAYMENT HE HANDED MY CREDIT AND THE RECEIPT BACK TO ME TOTALLY IN SILENCEALMOST ON MY WAY OUT OF THE DOOR HE YELLED FROM BEHIND THAT QUOTE:" FOR YOUR NEXT MOVE YOU MIGHT BETTER GO TO A [redacted] I TURNED AROUND AND JUST REPLIED TO HIM THAT THIS MAKES GOOD FOR THE COMPANIES RESUME AND JUST LEFT [redacted] WITH MOVERS AS REQUESTED AND PROPER EQUIPMENT THIS MOVE COULD HAVE BEEN DONE IN A FRACTION OF THE TIME [redacted] COMING BACK TO MY HOUSE MY NOT FROM RIVERBEND RENTAL TRUCK STILL WAS ALMOST HALF LOADED WITH FURNITURES AND BOXES AS THE TWO MOVERS ALREADY LEFT AHEAD OF ME WHEN I DROVE DOWN TO THE OFFICEI WAS NOW A BIT UNDER TIME PRESSURE AND HAD TO MOVE THE REST ALL ON MY OWN, AS I HAD JUST FEW HOURS IN ORDER TO DROP THE RENTAL TRUCKIN RETROSPECTIVE THIS MOVE WAS A DISASTER AND THE WORSTED I EVER EXPERIENCEDTHAT' S BY FAR NOT THE WAY HOW ONE DEALS WITH AND TREATS A CUSTOMERVERY BAD
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss [redacted] After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a [redacted] I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional [redacted]
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss*** *** *** *** *** *** *** After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a *** I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional***
I MOVED WITH RIVERBEND AND MADE A VERY BAD EXPERIENCE WITH THIS COMPANY FIRST OF ALL THE MOVERS CAME MINUTES LATEINSTEAD LIKE WE HAD REQUESTED PEOPLE ONLY ARRIVEDTHEY HAD NO OWN TOOLS WITH THEM WHICH THEY FIGURED MINUTES AFTER THEY STARTED WORKSO THEY LEFT FOR MINUTESLATER THEY TOLD THEIR BOSS IT ONLY HAD BEEN WHICH WAS NOT TRUE AS I CHECKED THE TIMETHR TOOLS THEY PICKED WERE USELESS, SO THEY HAD TO BORROW SOME OF MINE.FURTHER THEY HAD NO DOLLY WITH THEM IN ORDER TO MOVE THE WASHER AND THE DRYERTHEY MOVED THOSE
WITH JUST A STRAP AND THEIR BARE HANDSRESULT WAS THAT THE WASHER FELL ON ONE OF THE STEPS WHILE MOVING IT DOWNSTAIRS AND DAMAGED THE WASHERS REAR ALUMINUM
ACCESS PLATETHEY LATER DENIED THAT BUT I WAS STANDING RIGHT BESIDE THEM WHEN IT HAPPENEDFURTHER THEY DISASSEMBLED PARTS OF THE COUCH WHERE I LATER COULDN' T FIND THE SPECIAL SCREWS AND THEY DIDN'T TELL WHERE THEY PUT THEMWHEN I FOUND OUT LATER THAT DAY THEY ALREADY LEFT SO I COULDN' T ASKI HAD TO GO PURCHASE NEW ONESSOME OF THE FURNITURES WERE BROUGHT IN AND ONLY PILED UP IN ONE ROOM, SO I HAD TO STOP THEM AND ADVISE TO MOVE THEM IN THEIR DESIGNATED ROOMSAS IT WAS TIME TO PAY THEY SUDDENLY WERE WAY OVER THE PRICE WE AGREED ON WITH WAYNE IN HIS OFFICE FEW DAYS EARLIER TO ARRANGE FOR THE MOVING DATETHE QUOTE WAS VERY CLEAR BUT HIS CALCULATION FOR THE FINAL BILL DIDN' T MATCHED OURS AS IT WAS WAY OVER THE TOPSO WE DIDN' T PAYED THE MOVERS ON THE SPOT AND TRIED TO CLEAR THAT ON THE PHONE WITH WAYNE, WHERE HE HE RIGHT AWAY WAS VERY RUDE AND THREATENED THAT HIS PEOPLE WOULDN' T LEAVE THE PROPERTY UNLESS WE PAYED AND ACCUSED US OF TRYING TO RIP HIM OFFAFTER A FEW WORDS HE REQUESTED THAT WE COME TO HIS OFFICE, WHICH I DIDUPON ARRIVAL HE ASKED ME WITH AN ALREADY RAISED VOICE THAT WE'RE OBVIOUSLY NOT SATISFIED WITH HIS SERVICE, WHICH I CONFIRMEDWE ARGUED FOR A WHILE SEEING ALREADY SOME OFFICE STAFF LEAVING THE ROOM SHAKING THEIR HEADS AS WAYNE GOT LOUDER AND VERY UPSET IN HIS TONETELLING HIM WHAT ACCORDING TO HIS QUOTE WE CALCULATED, WILLING TO PAYAND THE PROBLEMS WE ENCOUNTERED WITH HIS SERVICES, I TOOK MY CREDIT CARD OUT WHICH
HE (WAYNE) RIGHT AWAY LITERALLY PULLED OUT OF MY HAND WITH NO FURTHER WORDS AND WALKED INTO HIS PRIVATE OFFICE TO SCAN ITI FOLLOWED HIM SUITAFTER I MADE THE PAYMENT HE HANDED MY CREDIT AND THE RECEIPT BACK TO ME TOTALLY IN SILENCEALMOST ON MY WAY OUT OF THE DOOR HE YELLED FROM BEHIND THAT QUOTE:" FOR YOUR NEXT MOVE YOU MIGHT BETTER GO TO A *** I TURNED AROUND AND JUST REPLIED TO HIM THAT THIS MAKES GOOD FOR THE COMPANIES RESUME AND JUST LEFT*** *** *** WITH MOVERS AS REQUESTED AND PROPER EQUIPMENT THIS MOVE COULD HAVE BEEN DONE IN A FRACTION OF THE TIME *** *** *** COMING BACK TO MY HOUSE MY NOT FROM RIVERBEND RENTAL TRUCK STILL WAS ALMOST HALF LOADED WITH FURNITURES AND BOXES AS THE TWO MOVERS ALREADY LEFT AHEAD OF ME WHEN I DROVE DOWN TO THE OFFICEI WAS NOW A BIT UNDER TIME PRESSURE AND HAD TO MOVE THE REST ALL ON MY OWN, AS I HAD JUST FEW HOURS IN ORDER TO DROP THE RENTAL TRUCKIN RETROSPECTIVE THIS MOVE WAS A DISASTER AND THE WORSTED I EVER EXPERIENCEDTHAT' S BY FAR NOT THE WAY HOW ONE DEALS WITH AND TREATS A CUSTOMERVERY BAD
This company was supposed to move me on FridayThey showed up an hour later than I was toldUpon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said noThe movers then took pictures of the inside of my house without permission, and sent them to their boss*** *** *** *** *** *** *** After an hour and a half, I called them to see what was up with them and why they leftI was told "You should have told us your place was a *** I want to say, I do NOT fault them for not doing my moveHowever the way this has been dealt with is 100% unprofessional***
This company was supposed to move me on Friday. They showed up an hour later than I was told. Upon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said no. The movers then took pictures of the inside of my house without permission, and sent them to their boss. [redacted] After an hour and a half, I called them to see what was up with them and why they left. I was told "You should have told us your place was a [redacted] I want to say, I do NOT fault them for not doing my move. However the way this has been dealt with is 100% unprofessional. [redacted]
I MOVED WITH RIVERBEND AND MADE A VERY BAD EXPERIENCE WITH THIS COMPANY. FIRST OF ALL THE MOVERS CAME 15 MINUTES LATE. INSTEAD LIKE WE HAD REQUESTED 3 PEOPLE ONLY 2 ARRIVED. THEY HAD NO OWN TOOLS WITH THEM WHICH THEY FIGURED 90 MINUTES AFTER THEY STARTED WORK. SO THEY LEFT FOR 30 MINUTES. LATER THEY TOLD THEIR BOSS IT ONLY HAD BEEN 5 WHICH WAS NOT TRUE AS I CHECKED THE TIME. THR TOOLS THEY PICKED WERE USELESS, SO THEY HAD TO BORROW SOME OF MINE.FURTHER THEY HAD NO DOLLY WITH THEM IN ORDER TO MOVE THE WASHER AND THE DRYER. THEY MOVED THOSE
WITH JUST A STRAP AND THEIR BARE HANDS. RESULT WAS THAT THE WASHER FELL ON ONE OF THE STEPS WHILE MOVING IT DOWNSTAIRS AND DAMAGED THE WASHERS REAR ALUMINUM
ACCESS PLATE. THEY LATER DENIED THAT BUT I WAS STANDING RIGHT BESIDE THEM WHEN IT HAPPENED. FURTHER THEY DISASSEMBLED PARTS OF THE COUCH WHERE I LATER COULDN' T FIND THE SPECIAL SCREWS AND THEY DIDN'T TELL WHERE THEY PUT THEM. WHEN I FOUND OUT LATER THAT DAY THEY ALREADY LEFT SO I COULDN' T ASK. I HAD TO GO PURCHASE NEW ONES. SOME OF THE FURNITURES WERE BROUGHT IN AND ONLY PILED UP IN ONE ROOM, SO I HAD TO STOP THEM AND ADVISE TO MOVE THEM IN THEIR DESIGNATED ROOMS. AS IT WAS TIME TO PAY THEY SUDDENLY WERE WAY OVER THE PRICE WE AGREED ON WITH WAYNE IN HIS OFFICE FEW DAYS EARLIER TO ARRANGE FOR THE MOVING DATE. THE QUOTE WAS VERY CLEAR BUT HIS CALCULATION FOR THE FINAL BILL DIDN' T MATCHED OURS AS IT WAS WAY OVER THE TOP. SO WE DIDN' T PAYED THE MOVERS ON THE SPOT AND TRIED TO CLEAR THAT ON THE PHONE WITH WAYNE, WHERE HE HE RIGHT AWAY WAS VERY RUDE AND THREATENED THAT HIS PEOPLE WOULDN' T LEAVE THE PROPERTY UNLESS WE PAYED AND ACCUSED US OF TRYING TO RIP HIM OFF. AFTER A FEW WORDS HE REQUESTED THAT WE COME TO HIS OFFICE, WHICH I DID. UPON ARRIVAL HE ASKED ME WITH AN ALREADY RAISED VOICE THAT WE'RE OBVIOUSLY NOT SATISFIED WITH HIS SERVICE, WHICH I CONFIRMED. WE ARGUED FOR A WHILE SEEING ALREADY SOME OFFICE STAFF LEAVING THE ROOM SHAKING THEIR HEADS AS WAYNE GOT LOUDER AND VERY UPSET IN HIS TONE. TELLING HIM WHAT ACCORDING TO HIS QUOTE WE CALCULATED, WILLING TO PAYAND THE PROBLEMS WE ENCOUNTERED WITH HIS SERVICES, I TOOK MY CREDIT CARD OUT WHICH
HE (WAYNE) RIGHT AWAY LITERALLY PULLED OUT OF MY HAND WITH NO FURTHER WORDS AND WALKED INTO HIS PRIVATE OFFICE TO SCAN IT. I FOLLOWED HIM SUIT. AFTER I MADE THE PAYMENT HE HANDED MY CREDIT AND THE RECEIPT BACK TO ME TOTALLY IN SILENCE. ALMOST ON MY WAY OUT OF THE DOOR HE YELLED FROM BEHIND THAT QUOTE:" FOR YOUR NEXT MOVE YOU MIGHT BETTER GO TO A [redacted] . I TURNED AROUND AND JUST REPLIED TO HIM THAT THIS MAKES GOOD FOR THE COMPANIES RESUME AND JUST LEFT. [redacted] WITH 3 MOVERS AS REQUESTED AND PROPER EQUIPMENT THIS MOVE COULD HAVE BEEN DONE IN A FRACTION OF THE TIME [redacted] COMING BACK TO MY HOUSE MY NOT FROM RIVERBEND RENTAL TRUCK STILL WAS ALMOST HALF LOADED WITH FURNITURES AND BOXES AS THE TWO MOVERS ALREADY LEFT AHEAD OF ME WHEN I DROVE DOWN TO THE OFFICE. I WAS NOW A BIT UNDER TIME PRESSURE AND HAD TO MOVE THE REST ALL ON MY OWN, AS I HAD JUST FEW HOURS IN ORDER TO DROP THE RENTAL TRUCK. IN RETROSPECTIVE THIS MOVE WAS A DISASTER AND THE WORSTED I EVER EXPERIENCED. THAT' S BY FAR NOT THE WAY HOW ONE DEALS WITH AND TREATS A CUSTOMER. VERY BAD.
This company was supposed to move me on Friday. They showed up an hour later than I was told. Upon arrival, one of the movers asked if I was going to be adding anything to my EIA approved moving list, which I found a little rude, but I said no. The movers then took pictures of the inside of my house without permission, and sent them to their boss. [redacted] After an hour and a half, I called them to see what was up with them and why they left. I was told "You should have told us your place was a [redacted] I want to say, I do NOT fault them for not doing my move. However the way this has been dealt with is 100% unprofessional. [redacted]
I MOVED WITH RIVERBEND AND MADE A VERY BAD EXPERIENCE WITH THIS COMPANY. FIRST OF ALL THE MOVERS CAME 15 MINUTES LATE. INSTEAD LIKE WE HAD REQUESTED 3 PEOPLE ONLY 2 ARRIVED. THEY HAD NO OWN TOOLS WITH THEM WHICH THEY FIGURED 90 MINUTES AFTER THEY STARTED WORK. SO THEY LEFT FOR 30 MINUTES. LATER THEY TOLD THEIR BOSS IT ONLY HAD BEEN 5 WHICH WAS NOT TRUE AS I CHECKED THE TIME. THR TOOLS THEY PICKED WERE USELESS, SO THEY HAD TO BORROW SOME OF MINE.FURTHER THEY HAD NO DOLLY WITH THEM IN ORDER TO MOVE THE WASHER AND THE DRYER. THEY MOVED THOSE
WITH JUST A STRAP AND THEIR BARE HANDS. RESULT WAS THAT THE WASHER FELL ON ONE OF THE STEPS WHILE MOVING IT DOWNSTAIRS AND DAMAGED THE WASHERS REAR ALUMINUM
ACCESS PLATE. THEY LATER DENIED THAT BUT I WAS STANDING RIGHT BESIDE THEM WHEN IT HAPPENED. FURTHER THEY DISASSEMBLED PARTS OF THE COUCH WHERE I LATER COULDN' T FIND THE SPECIAL SCREWS AND THEY DIDN'T TELL WHERE THEY PUT THEM. WHEN I FOUND OUT LATER THAT DAY THEY ALREADY LEFT SO I COULDN' T ASK. I HAD TO GO PURCHASE NEW ONES. SOME OF THE FURNITURES WERE BROUGHT IN AND ONLY PILED UP IN ONE ROOM, SO I HAD TO STOP THEM AND ADVISE TO MOVE THEM IN THEIR DESIGNATED ROOMS. AS IT WAS TIME TO PAY THEY SUDDENLY WERE WAY OVER THE PRICE WE AGREED ON WITH WAYNE IN HIS OFFICE FEW DAYS EARLIER TO ARRANGE FOR THE MOVING DATE. THE QUOTE WAS VERY CLEAR BUT HIS CALCULATION FOR THE FINAL BILL DIDN' T MATCHED OURS AS IT WAS WAY OVER THE TOP. SO WE DIDN' T PAYED THE MOVERS ON THE SPOT AND TRIED TO CLEAR THAT ON THE PHONE WITH WAYNE, WHERE HE HE RIGHT AWAY WAS VERY RUDE AND THREATENED THAT HIS PEOPLE WOULDN' T LEAVE THE PROPERTY UNLESS WE PAYED AND ACCUSED US OF TRYING TO RIP HIM OFF. AFTER A FEW WORDS HE REQUESTED THAT WE COME TO HIS OFFICE, WHICH I DID. UPON ARRIVAL HE ASKED ME WITH AN ALREADY RAISED VOICE THAT WE'RE OBVIOUSLY NOT SATISFIED WITH HIS SERVICE, WHICH I CONFIRMED. WE ARGUED FOR A WHILE SEEING ALREADY SOME OFFICE STAFF LEAVING THE ROOM SHAKING THEIR HEADS AS WAYNE GOT LOUDER AND VERY UPSET IN HIS TONE. TELLING HIM WHAT ACCORDING TO HIS QUOTE WE CALCULATED, WILLING TO PAYAND THE PROBLEMS WE ENCOUNTERED WITH HIS SERVICES, I TOOK MY CREDIT CARD OUT WHICH
HE (WAYNE) RIGHT AWAY LITERALLY PULLED OUT OF MY HAND WITH NO FURTHER WORDS AND WALKED INTO HIS PRIVATE OFFICE TO SCAN IT. I FOLLOWED HIM SUIT. AFTER I MADE THE PAYMENT HE HANDED MY CREDIT AND THE RECEIPT BACK TO ME TOTALLY IN SILENCE. ALMOST ON MY WAY OUT OF THE DOOR HE YELLED FROM BEHIND THAT QUOTE:" FOR YOUR NEXT MOVE YOU MIGHT BETTER GO TO A [redacted] . I TURNED AROUND AND JUST REPLIED TO HIM THAT THIS MAKES GOOD FOR THE COMPANIES RESUME AND JUST LEFT. [redacted] WITH 3 MOVERS AS REQUESTED AND PROPER EQUIPMENT THIS MOVE COULD HAVE BEEN DONE IN A FRACTION OF THE TIME [redacted] COMING BACK TO MY HOUSE MY NOT FROM RIVERBEND RENTAL TRUCK STILL WAS ALMOST HALF LOADED WITH FURNITURES AND BOXES AS THE TWO MOVERS ALREADY LEFT AHEAD OF ME WHEN I DROVE DOWN TO THE OFFICE. I WAS NOW A BIT UNDER TIME PRESSURE AND HAD TO MOVE THE REST ALL ON MY OWN, AS I HAD JUST FEW HOURS IN ORDER TO DROP THE RENTAL TRUCK. IN RETROSPECTIVE THIS MOVE WAS A DISASTER AND THE WORSTED I EVER EXPERIENCED. THAT' S BY FAR NOT THE WAY HOW ONE DEALS WITH AND TREATS A CUSTOMER. VERY BAD.
I MOVED WITH RIVERBEND AND MADE A VERY BAD EXPERIENCE WITH THIS COMPANY. FIRST OF ALL THE MOVERS CAME 15 MINUTES LATE. INSTEAD LIKE WE HAD REQUESTED 3 PEOPLE ONLY 2 ARRIVED. THEY HAD NO OWN TOOLS WITH THEM WHICH THEY FIGURED 90 MINUTES AFTER THEY STARTED WORK. SO THEY LEFT FOR 30 MINUTES. LATER THEY TOLD THEIR BOSS IT ONLY HAD BEEN 5 WHICH WAS NOT TRUE AS I CHECKED THE TIME. THR TOOLS THEY PICKED WERE USELESS, SO THEY HAD TO BORROW SOME OF MINE.FURTHER THEY HAD NO DOLLY WITH THEM IN ORDER TO MOVE THE WASHER AND THE DRYER. THEY MOVED THOSE
WITH JUST A STRAP AND THEIR BARE HANDS. RESULT WAS THAT THE WASHER FELL ON ONE OF THE STEPS WHILE MOVING IT DOWNSTAIRS AND DAMAGED THE WASHERS REAR ALUMINUM
ACCESS PLATE. THEY LATER DENIED THAT BUT I WAS STANDING RIGHT BESIDE THEM WHEN IT HAPPENED. FURTHER THEY DISASSEMBLED PARTS OF THE COUCH WHERE I LATER COULDN' T FIND THE SPECIAL SCREWS AND THEY DIDN'T TELL WHERE THEY PUT THEM. WHEN I FOUND OUT LATER THAT DAY THEY ALREADY LEFT SO I COULDN' T ASK. I HAD TO GO PURCHASE NEW ONES. SOME OF THE FURNITURES WERE BROUGHT IN AND ONLY PILED UP IN ONE ROOM, SO I HAD TO STOP THEM AND ADVISE TO MOVE THEM IN THEIR DESIGNATED ROOMS. AS IT WAS TIME TO PAY THEY SUDDENLY WERE WAY OVER THE PRICE WE AGREED ON WITH WAYNE IN HIS OFFICE FEW DAYS EARLIER TO ARRANGE FOR THE MOVING DATE. THE QUOTE WAS VERY CLEAR BUT HIS CALCULATION FOR THE FINAL BILL DIDN' T MATCHED OURS AS IT WAS WAY OVER THE TOP. SO WE DIDN' T PAYED THE MOVERS ON THE SPOT AND TRIED TO CLEAR THAT ON THE PHONE WITH WAYNE, WHERE HE HE RIGHT AWAY WAS VERY RUDE AND THREATENED THAT HIS PEOPLE WOULDN' T LEAVE THE PROPERTY UNLESS WE PAYED AND ACCUSED US OF TRYING TO RIP HIM OFF. AFTER A FEW WORDS HE REQUESTED THAT WE COME TO HIS OFFICE, WHICH I DID. UPON ARRIVAL HE ASKED ME WITH AN ALREADY RAISED VOICE THAT WE'RE OBVIOUSLY NOT SATISFIED WITH HIS SERVICE, WHICH I CONFIRMED. WE ARGUED FOR A WHILE SEEING ALREADY SOME OFFICE STAFF LEAVING THE ROOM SHAKING THEIR HEADS AS WAYNE GOT LOUDER AND VERY UPSET IN HIS TONE. TELLING HIM WHAT ACCORDING TO HIS QUOTE WE CALCULATED, WILLING TO PAYAND THE PROBLEMS WE ENCOUNTERED WITH HIS SERVICES, I TOOK MY CREDIT CARD OUT WHICH
HE (WAYNE) RIGHT AWAY LITERALLY PULLED OUT OF MY HAND WITH NO FURTHER WORDS AND WALKED INTO HIS PRIVATE OFFICE TO SCAN IT. I FOLLOWED HIM SUIT. AFTER I MADE THE PAYMENT HE HANDED MY CREDIT AND THE RECEIPT BACK TO ME TOTALLY IN SILENCE. ALMOST ON MY WAY OUT OF THE DOOR HE YELLED FROM BEHIND THAT QUOTE:" FOR YOUR NEXT MOVE YOU MIGHT BETTER GO TO A [redacted] . I TURNED AROUND AND JUST REPLIED TO HIM THAT THIS MAKES GOOD FOR THE COMPANIES RESUME AND JUST LEFT. [redacted] WITH 3 MOVERS AS REQUESTED AND PROPER EQUIPMENT THIS MOVE COULD HAVE BEEN DONE IN A FRACTION OF THE TIME [redacted] COMING BACK TO MY HOUSE MY NOT FROM RIVERBEND RENTAL TRUCK STILL WAS ALMOST HALF LOADED WITH FURNITURES AND BOXES AS THE TWO MOVERS ALREADY LEFT AHEAD OF ME WHEN I DROVE DOWN TO THE OFFICE. I WAS NOW A BIT UNDER TIME PRESSURE AND HAD TO MOVE THE REST ALL ON MY OWN, AS I HAD JUST FEW HOURS IN ORDER TO DROP THE RENTAL TRUCK. IN RETROSPECTIVE THIS MOVE WAS A DISASTER AND THE WORSTED I EVER EXPERIENCED. THAT' S BY FAR NOT THE WAY HOW ONE DEALS WITH AND TREATS A CUSTOMER. VERY BAD.