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Glen Ellyn Auto Body, Inc.

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Reviews Glen Ellyn Auto Body, Inc.

Glen Ellyn Auto Body, Inc. Reviews (1)

Initial Business Response /* (1000, 5, 2014/08/08) */
Contact Name and Title: *** *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
Customer called and stated that he had a problem with his car window several months ago and had a friend in the glass business look
at his windowHe also stated that while the vehicle was in for service at a dealership, and that they had also inspected the window and found the regulator to be brokenGlen Ellyn Auto Body warranties all its work, only if no one else has inspected or touched anything we may have doneIf there is a problem with any work that we may have done, all we ask is that you call us and let us inspect the vehicle to correct the problemWe feel that this is a fair policyHow can we warranty work that other people have been involved inUnfortunately this customer didn't contact us or have us inspect the vehicle first, and now there's a larger problem that could have probably been avoided had he come into our shop firstWe will be happy to inspect the customer's vehicle and rectify the situationI just wanted to clarify our warranty and save our reputation from being slandered by such customer
Consumer Response /* (3000, 12, 2014/08/25) */
The business representative did not make amendsThey accused me of slandering themI do not care to be treated that way and would like to warn anyone who considers taking their car there for work or repairs of just what really happens hereI'd be happy to show anyone who cares to see my car after getting body work done here; the front bumper devoid of paint after going through a car washThe window's been repaired by another company now and I had to invest extra money to get something fixed that was supposed to be under a lifetime warrantyMy next step will be to call the original insurance company I had at the time of repairs and warn them that this shop is operating so poorly
Business Response /* (4000, 16, 2014/09/11) */
The customer's front bumper cover was repalced in In 2011, customer came in because the paint on the front cover was coming off the front bumper coverThe cover had been impacted and a lower spoiler on the front cover was missingThe impact to the cover is what caused the paint to come off the front coverWe don't have problems with paint coming off bumper covers unless they have been impacted in some wayWe prepared an estimate for the customer to resolve his issue but the work was not doneWe also have pictures of the front cover damage

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