Glen Rose Park Apartments

Complaint [redacted] I am rejecting this response because: Manager has not provided proof of closure of the Workorders that I put in( Diswasher request 5/& Garbage Disposal Request on 5/8) She mentioned tha maintanance was supposed to call the police to report "Damage"Please tell me where in any reports or images was ther damage to report? When a auto owner has car insurance and damage such as vandalizm, or hail; the onwer is supposed to report these damages as Environmental Damages and file a claim with insuranceIn this case this did not happen, in my opinion because there wasn't any damage to reportYou'd rather waste the time of Law officers when they can handle actual EMERGENCIESI think this is an abuse of power and should not be toleratedWhen we did discuss adding my babysitter to the lease, this became an issue when you decided to give him a Criminal Tresspass when he didn't do any thing wrong at allThis made it hard for me and now I am struggling to find child care replacement and it is affecting my careerI feel that you called the police and got all of this started due to discrimination against me and this has created extra problems that weren't neededPeople get angry and are allowed to speak whats on there mind according to the first ammendment and I feel that you did not allow me to exercise that right on Tuesday June 6thI didn't threaten you at all, and my voice level wasn't so loud that it was threatening eitherYou called the police because I said something that made a valid point and you were mad about it Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I would like to address the lie that was told about the work done in my apartmentI work from home and have never had one of Glen Rose's Maintenance knock on my door to fix anythingI have attached proof of a letter where I had a firend of mine, who works on a totally different property for another company, come fix both issues as far as the policy on reporting incidents, again what was the incident to reportI feel that you used and abuse of power because stuff was either said that you did not like, or because you knew all of this was mess in the begginingYou were just trying to take the side of an employee instead of doing what is rightHonestly, I would like to just be let out of my lease Regards, [redacted]

Complaint issue *** To whom it may Concern: Ms*** from apartment has sent a complaint and I would like to respond to these issues She moved in on March 10, and had several issues in the apartment as she stated in the letterAll issues have been addressed and
completed in a timely mannerAs of June 20, 2017, we have no outstanding work orders for her apartment In regards to the electrical issue, we were notified by *** that a licensed electrician was needed to repair a wire and a boxDue to city inspection there was a wait on resolving the issueMs*** informed maintenance she had a place to stay until the issue was resolved and asked for a call from the managerWhen I tried to call her to follow up and inform her of the resolution she was not able to be reachedAt that point the electrical issue was out of our hands but we offered a compensation for her inconvenience Regarding the final issue in her letter, on Sunday, June 4, 2017, an unauthorized occupant of her unit was spray painting a vehicle in the parking lot (which is a lease violation) which damaged a vehicle of one of our maintenance personnelDue to the damaged caused, a police report was filed and the resident was contacted by policeOn Monday, June 5, 2017, Ms*** came to the office for an unrelated issueAt that time I informed her that she needed to add her unauthorized occupant (which according to her is her baby sitter) to the lease agreement, the unauthorized occupant then came to the office to speak about the issueI informed them of the violations and handed him an application to be listed on our lease agreement to which they both agreed; At a later time the unauthorized occupant confirmed that he is actually her spouseOn June 6, 2017, when we failed to receive the application back she was sent a lease violation for the unauthorized occupantAfter the notice was served things escalated to the point in which management had to call the police Regards, *** *** *** Community Manager *** *** *** *** * *** ** *** *** * *** ** *** *** *** *** * *** *** ***
*** ***

July 5, Complaint ID *** Response to rejection Please see the attached copies of completed work ordersNo further work orders were requestedIn regards to the situation with the vehicle, management was not involved in this incidentThis incident happened after office hours between Ms*** and a maintenance associate, who lives on siteIt is a part of the resident’s lease agreement per paragraph that any incident on property must be reported to the local law-enforcement agency and to our representativeThe maintenance associate was doing his due diligence as to what he felt needed to be done as a resident and for his personal vehicle insuranceAny further action needs to be resolved in a personal mannerAs per our lease agreement paragraph 20(c) states that all residents, occupants, and guests may not disturb or threaten the rights, comfort, health, safety, convenience of others including our agents or employeesAfter delivering the notice of lease violation, Ms*** came out of her apartment screaming and cursing in the parking lotAfter I asked her please stop speaking to me in that manner twice, she continuedI then started to walk away from the situation as I felt uncomfortable and personally violatedShe then began to follow me, after I asked her not toOnce this started her husband, the babysitter, came down from the apartment yelling, “no one will treat my wife that way” and pointing his finger at meAt that time, I began to feel nervous and concerned for my personal safety having two people yelling at meOur local police department encourages calling anytime we feel warranted to call, so I didI asked for a criminal trespass only after the officer suggested it would be for the best if I was concerned, but no trespass was placed at that time since Mr*** would not speak with the officersPlease let me know if any further documentation is needed Regards, *** *** *** Glen Rose Park

Complaint: [redacted]
I am rejecting this response because:I would like to address the lie that was told about the work done in my apartment. I work from home and have never had one of Glen Rose's Maintenance knock on my door to fix anything. I have attached proof of a letter where I had a firend of mine, who works on a totally different property for another company, come fix both issues.  as far as the policy on reporting incidents, again what was the incident to report. I feel that you used and abuse of power because stuff was either said that you did not like, or because you knew all of this was mess in the beggining. You were just trying to take the side of an employee instead of doing what is right. Honestly, I would like to just be let out of my lease. 
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because: Manager has not provided proof of closure of the Workorders that I put in. ( Diswasher request 5/5 & Garbage Disposal Request on 5/8) She mentioned tha maintanance was supposed to call the police to report "Damage". Please tell me where in any reports or images was ther damage to report? When a auto owner has car insurance and damage such as vandalizm, or hail; the onwer is supposed to report these damages as Environmental Damages and file a claim with insurance. In this case this did not happen, in my opinion because there wasn't any damage to report. You'd rather waste the time of Law officers when they can handle actual EMERGENCIES. I think this is an abuse of power and should not be tolerated. When we did discuss adding my babysitter to the lease, this became an issue when you decided to give him a Criminal Tresspass when he didn't do any thing wrong at all. This made it hard for me and now I am struggling to find child care replacement and it is affecting my career. I feel that you called the police and got all of this started due to discrimination against me and this has created extra problems that weren't needed. People get angry and are allowed to speak whats on there mind according to the first ammendment and I feel that you did not allow me to exercise that right on Tuesday June 6th. I didn't threaten you at all, and my voice level wasn't so loud that it was threatening either. You called the police because I said something that made a valid point and you were mad about it.    
Regards,
[redacted]