Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.That makes no sense. They sent us to collections after they received agreed upon payments???? They accepted these payments and sent us to collections anyways. There was no "paperwork" give to us to fill out. Why would we not fill out paperwork to get a discount?!?!?! That makes no sense!!! Exactly why I filed this complaint. They just admitted it. They sent us to collections after they received the monthly payments. Account was in good standing. No payments were missed, yet still sent to collections. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The response they provided is completely incorrect. I have documentation with who I spoke with and what dates. They failed to say how I have been making payments every single month with cashed checks in hand. I can supply the cashed checks. NEVER was "hardship" paperwork mailed out or it would surely have been completed and returned. Nothing stated in their response matches all of the proof, cashed checks, conversations or anything on file.
Regards,
[redacted]
Verdana,sans-serif;">I am responding to your letter dated Aug 6, 2015 for ID #[redacted] complaint from [redacted].
Bills have been sent to Mr. [redacted] since 11/23/14 and their first contact with us to arrange payments was on 5/12/15 at which time they were already past due. They told us that they would only be able to afford $50 per month. It was explained to them that this was an inadequate amount for the size of their balance and no payment amount was agreed upon at that time. Our office protocol is to send an agreement in writing and no such documentation has been produced to support their claim that $75.00 was arranged.
We offered them an application to apply for a hardship discount, which was not returned, so their bill was placed with our collection agency. Further phone attempts for resolution were made after the account was turned over to the collection agency, therefore our office could not discuss the account and Mr. [redacted] was told he would need to contact Collection Associates.
To address their desired outcome: correction to their credit report and no further collection calls, you will need to speak to or address this type of request with Collection Associates as they are the collection agency responsible for such actions. Ph# ###-###-####
Also, the disputed amount claimed on their complaint of $442.18 is incorrect. The balance at the time of placement with Collection Associates was $2089.25.
Thank you.
Respectfully,
[redacted]
Teams Supervisor- Medical Billing
Ph: ###-###-#### ext-157
Fax: ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.That makes no sense. They sent us to collections after they received agreed upon payments???? They accepted these payments and sent us to collections anyways. There was no "paperwork" give to us to fill out. Why would we not fill out paperwork to get a discount?!?!?! That makes no sense!!! Exactly why I filed this complaint. They just admitted it. They sent us to collections after they received the monthly payments. Account was in good standing. No payments were missed, yet still sent to collections. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The response they provided is completely incorrect. I have documentation with who I spoke with and what dates. They failed to say how I have been making payments every single month with cashed checks in hand. I can supply the cashed checks. NEVER was "hardship" paperwork mailed out or it would surely have been completed and returned. Nothing stated in their response matches all of the proof, cashed checks, conversations or anything on file.
Regards,
[redacted]
Verdana,sans-serif;">I am responding to your letter dated Aug 6, 2015 for ID #[redacted] complaint from [redacted].
Bills have been sent to Mr. [redacted] since 11/23/14 and their first contact with us to arrange payments was on 5/12/15 at which time they were already past due. They told us that they would only be able to afford $50 per month. It was explained to them that this was an inadequate amount for the size of their balance and no payment amount was agreed upon at that time. Our office protocol is to send an agreement in writing and no such documentation has been produced to support their claim that $75.00 was arranged.
We offered them an application to apply for a hardship discount, which was not returned, so their bill was placed with our collection agency. Further phone attempts for resolution were made after the account was turned over to the collection agency, therefore our office could not discuss the account and Mr. [redacted] was told he would need to contact Collection Associates.
To address their desired outcome: correction to their credit report and no further collection calls, you will need to speak to or address this type of request with Collection Associates as they are the collection agency responsible for such actions. Ph# ###-###-####
Also, the disputed amount claimed on their complaint of $442.18 is incorrect. The balance at the time of placement with Collection Associates was $2089.25.
Thank you.
Respectfully,
[redacted]
Teams Supervisor- Medical Billing
Ph: ###-###-#### ext-157
Fax: ###-###-####