Glendale Auto Parts

The parts in question is a USED cylinder head and is guaranteed, as the customer has stated, in writing on the invoice provided to him and posted in our officeThere was absolutely nothing misleading or hidden in our warranty or guarantee As the customer noted, our warranty
is an exchange or parts credit warranty only This is stated on his invoiceThe customer has not brought the part back to our facility for inspectionHe has only come in to discuss the issue and called several times We cannot issue any exchange or credit before inspecting the part, as stated in writing on our warrantyWhat the customer did not disclose is that they chose to repair their original part before coming back for an exchangeThis is why he does not want us to warranty the part by providing an exchange for himUntil the part is returned, complete and intact as originally sold and inspected, no exchange or parts credit can be issuedAdditionally, as the customer was informed, the parts credit does not expire and is good for any part at our locationThank you for your assistance with this issueSincerely,
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Glendale Auto Parts

We appreciate the opportunity to further help with this issue.  However, we have left several phone messages this week with no reply from the customer.  Our last phone conversation about two weeks ago was that you had installed the cylinder heads which we had a professional machine shop...

rebuild and the compression was still showing low.  We found that during the call, you had not attempted to start the engine and the engine tested with a "dry" compression.  We both agreed in our call, that you should start the engine and then do a "wet" compression, if there were still any issues.  We have not heard anything from you about those results or any other issues until this notification through Revdex.com.  We are not sure if this writing is from before that last call or after?  There are some issues in your write up that we would like to clarify. First, the heads that we had repaired were done at an independent professional cylinder head repair facility.  Second, we provided you a FULL Refund of the gaskets per the receipts you provided us.  Third, we have been in operation since 1969 and are definitely not in it for the "Quick Buck".   You still have a warranty on the engine and we stand behind the parts we sell.  If there is still an issue, we would like to discuss the specifics of those with you and resolve them with you.  Being in operation since 1969, we take pride in offering quality parts at competitive prices with above average warranties.

The parts in question is a USED cylinder head and is guaranteed, as the  customer has stated, in writing on the invoice provided to him and posted in our office. There was absolutely nothing misleading or hidden in our warranty  or guarantee.  As the customer noted, our warranty...

 is an exchange  or parts credit warranty only.  This is stated on his invoice.
The customer has not brought the part back to our facility for inspection. He has only come in to discuss the issue and called several times.  We cannot issue any exchange or credit before inspecting the part, as stated in writing on our warranty.
What the customer did not disclose is  that they chose to repair their original part before coming back for an exchange. This is why he does not want us to warranty the part  by providing an exchange for him.
Until the part is returned, complete and intact as originally sold and inspected, no exchange or parts credit can be issued. Additionally, as the customer was informed, the parts credit does not expire and is good for any part at our location.
Thank you for your assistance with this issue.
Sincerely,

Glendale Auto Parts