Glendale Chrysler Jeep

On 5/11/2016 at 4:46 Our Finance Manger [redacted] reached out to Mr. [redacted] to schedule and appointment to visit with him regarding his concerns.Ms. [redacted] was not available and will not be available unitl 5/16/16. at which time we will again attempt to reach Mr. [redacted].We need to talk to Mr....

[redacted] for a better understanding of his complaint.If in fact Mr. [redacted] was not charged correctly we will refund him is money.[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

In this situation the customer, [redacted], took her vehicle to another repair facility and had a diagnosis and repairs completed at that shop. We at Glendale can not stand behind or be held financially responsible for another shop's diagnosis and repairs. We tried multiple times to get [redacted]...

[redacted] to bring her vehicle back to Glendale to have the repairs completed. She opted to take the vehicle somewhere else. Since the vehicle was worked on at another shop we had no way to determine how much the repairs would have been for the customer. As a goodwill gesture Glendale has and is still offering the customer, [redacted] a $1,000 credit for future repairs to be completed at Glendale Chrysler Jeep Dodge Ram.

Customer came into dealership on June 8, 2017. Technician found a 16-18MA draw on battery....

Specifications is 35. Technician found an aftermarket remote start tapped into system drawing down the battery. At that time, customer was charged $130.00 diagnostic fee. The customer returned on June 9, 2017 and said the power locks were not working. We determined that the battery in the vehicle was low and failed the GR8 Tester and required replacement. Since the customer was just in the day before, we refunded the customer the diagnostic charge of $130.00 and did not charge any labor to install the battery into her vehicle. We also covered a day of Rental car for the customer for the inconvenience. The vehicle would have needed the battery to be replaced regardless of anything else that happened.  We have attached all supporting paperwork to this email. We fully believe this matter is to be considered resolved, as all repairs and charges were required in order to address the customer's concerns.