I have read the complaint regarding Mr***The warranty that Mr*** purchased has been canceled. There should not of been a proration on the warranty and the $will be refunded to Mr. ***
If you have any questions, Please contact me at
***Thank you.
Sincerely,
*** ***
Operations Manager
Glendale/Woodfield Nissan
k***@woodfieldnissan.com
***
Initial Business Response /* (1000, 5, 2015/05/14) */
Contact Name and Title: *** *** Service Dir
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@glendalenissan.com
To Whom It May concern,
With vague information above, we would able to figure out the owner of the complainant
Mr
*** owns a Nissan Versa with 63,miles which was brought in for service on May 11,for (A/C) Air Conditioner issues that is blowing warm air, at a previous visit (May 8,2015) dye was added to the system so that we be able to give Mr*** a correct diagnoses for the needed repairOn May 11, 2015, We performed our inspection and diagnose the A/C condenser is leaking and the determined cause of the leak was from impact damageWe called Nissan Security Plus, Security Plus is Mr*** extended warranty for his vehicleWe reported the findings to Security Plus and he was denied coverage for this repair due to impact damageSecurity plus covers mechanical breakdown onlyMr*** will need to reach out to Security Plus Extended Service to voice his concernsWe can only repair the vehicle if the extended service contract gives authorizationOur suggestion is for Mr*** to contact his insurance company for this repair
Initial Business Response /* (1000, 15, 2015/02/24) */
mr.***
came in wanted best intrest rate customer was here for 3hours .he sign credit statement knowing we had to submit to diffrent lender .not all lenders have same rates.we work *** deal but at the end mr *** did not
like the rate
Initial Consumer Rebuttal /* (3000, 17, 2015/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information provided is falseThe sales person was precisely informed no to pull my credit more than one timeI signed the form when I was assured by the sales person they won't pull my credit report more than onceThis company is full of crabI just bought the same Nissan Pathfinder from *** *** Nissan on Friday without any credit problem
Final Business Response /* (4000, 21, 2015/03/18) */
our stance at Glendale Nissan remains the same: we worked very hard for the customer and he was unhappy with the rate(s) provided by the lender unfortunately we were unable to come to an agreement and Mr*** decided that he would not purchase a vehicle from Glendale at that time: The lender rates are not determined by us as a dealership
Final Consumer Response /* (4200, 23, 2015/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint is that I did not authorized Glendale Nissan to allow other banks or lending institutions to pull my credit reportsGlendale Nissan provided my credit information to Chase (twice), CapitalOne, Fifth Third, AmeriCredit and others without my permissionThis complaint has nothing to do with the rate provided by the lendersGlendale Nissan has refused to answer the complaintI need Glendale Nissan to withdraw the unauthorized (abused) of my credit information to other lenders
I spoke to all parties involved in the car sale and we have a different version than what *** statedI tried contacting her to resolve this issue and her daytime phone is not accepting incoming phone callsWe are willing to pay the taxes and titling fees for Tennessee. Please let
us know where to send the check.
Thanks again
*** ***
General Manager
Worst car buying experience ever!!! Be very careful with the finance manager as he will say one thing and put something else down on the contract to their advantageAfter approaching the finance manager about the mistake he apparently forgot about what he said because he "does too many deals" (sounds too convenient)I was overcharged for the extended warranty about five times more
I have already canceled the warranty and as of today three weeks later apparently nothing has happened to push this cancellation throughI am still pushing them to honor this cancellation which is typical, but apparently they want you to keep the warrantyAnyways, I will never buy another car from this unethical group of people
This is my second new *** car in two years, first car I bought at *** *** which was an enjoyable experience
I took my Nissan *** in for service and was given a quote on some service needed which is to replace my cabin filter and engine filterI explained to Cheryl at first I priced the parts thru www.everythingnissan.com in which they carry all OEM partsThe parts were quoted to me thru the website for $& $and Glendale Nissan was quoting me $for one part and $for another partI then asked about the price match and she looked as if she didn't understand what I was sayingI explained it againI then asked for the service manager John and he at first tried to look up the parts online and said, he didn't see they had the parts in stock on the www.everythingnissan website and I explained, this is true but if you call them they will quote you the correct price for the part I was looking forHe then tried to say, well we do not price match and refused to give me the price I was quotedI do not like the service they provide and the know they price match and instead of him giving me the parts for the price I was quoted thru the website he lied and said, they don'tI have purchased or more cars from the dealer and it has always been a hassle with what I purchase and then bringing them the cars for serviceI will NEVER take my car back to this location and I am going to call and file a complaint with the Corp office of Nissan
Terrible sales practice. Be prepared for bait and switch. Was promised one price on the phone and when I arrived the monthly payment was more than doubled and the money down had gone up too. They told me what I wanted to hear to get me in their door.
Initial Business Response /* (1000, 11, 2014/04/11) */
We have contacted the customer to resolve the issue. Cutting check to Finance company for 259 to resolve issue.
If you have any questions please contact me at XXX-XXX-XXXX
[redacted]
General Manager
Glendale...
Nissan
Initial Consumer Rebuttal /* (2000, 13, 2014/04/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We reluctantly accepted this minimal compromise offer of a refund to the improperly sold (forced) VIN etching charge that was not done and was not presented as optional. We accepted because that is all they were going to ultimately agree to do and frankly we are through dealing with them in any way. We won't even be going up there for an oil change. the response to Revdex.com came from [redacted] one week after we spoke to their Sales Manager in response to this complaint but 6 weeks after we first emailed [redacted] twice and got no response at all until we filed this complaint. This is their policy, make as much as they can through whatever means and if it's not right, just drag their feet and then finally give in at the end maybe a little bit if they get caught and only after a Revdex.com complaint. The issue of the $90 key was that they only ever had one form the purchase of the car even though their key tag on the key said 'extra' and their 95 point used care pre-sale inspection check list says the car should have two keys when sold. They didn't offer to make one for us that is for sure. The ABS brake issue after certifying that the brakes were all checked and new - Like we said, they had no offer on that either. We took the $259 sent back to our finance company and decided to move forward. At least we got something but it wasn't easy. If you are shopping for a car there be careful and beware.
[redacted] & [redacted]
The salesman took my offer on a new 2015 Nissan to the new car sales manager who accepted my offer. The deal was done, I paid a 20% down payment and headed into the finance office to finance the balance. The finance officer was nice at first but I then noticed the selling price of the car was $775 higher than my accepted offer. When I questioned this, he lied to me telling me that a rebate from Nissan had to be "added" to the contract and when I receive that rebate, the selling price will then reflect my original offer. I fell for it, and sure enough, he lied and deceived me. There was no rebate coming. I also caught a $260 so called "security fee" he tried to slip onto the contract. He tried to bully me into keeping that fee, but I won that battle in the end and he removed it. With taxes on that $775 sales price hike, Glendale Nissan got me for $841 higher than my original offer that they had accepted and they did that by lying and deception. So buy your Nissan elsewhere!
We were directed to this dealership via [redacted].com to sell our vehicle. They offered 21k via the online offer pending an appraisal of the car. All the details in the appraisal were correct; year, make, model, mileage, etc. We even called the dealership directly and spoke with Dana(used car sales rep) and she confirmed that with the details of the car we provided over the phone and from [redacted].com, they would offer 21k as long as the condition of the car was as stated. I drove an hour(each way) to get to this dealership and they told me they made a mistake and thought it was a model year newer. The documentation from [redacted].com stated the correct model year, Dana confirmed the model year while on the phone as well. Dana scheduled the appointment and was a no show to the appointment. We were ultimately offered 18k for our model year. They also advertise that they will provide $25 gift card for cars appraised at their dealership, they were not able to provide this.
Purchased my [redacted] from them, noticed that the drivers mirror frame was cracked. I was promised they would replace the whole mirror, they actually wrote this on the contract. The sales person, Mario [redacted] made me go to the dealer 3 times, telling me they had it, when there they tell me that they don't have it. Finally 3 weeks ago I spoke to the pre-owned sales manager Pete [redacted] and was told that he was going to replace it for me and that Jorge [redacted] was going to assist me. After 2 weeks going back and forth with Jorge he told me that not to worry about anything and to come and leave the car there for them that he will take care of everything like we've been discussing over the last 2 weeks, meaning I asked for the whole mirror to be replace the way we discussed and the way it was written in the contract. Dropped off the car on a Monday evening, and the car wasn't ready until Friday evening. We picking up the car on Friday, he mirror was not replaced, what they did was plastered the mirror frame and painted over very poorly, worst pain job I've ever seen. I pointed this out to Jorge that there was water in mirror signal, I told him we had an agreement that this was going to be replaced not plastered. They lied to me, like they did when they made me got back to the dealer several times. He said he was going to speak to the general manager, Matt [redacted], and that he would get back to me. It was a week and no calls and no answer, finally answered today and he's staring that Matt said that's all they can do for me and that he wasn't going to replace the mirror. I need a resolution to this claim, it made me feel like all they wanted was to get my money and once they got their they don't care about their customers or contract.
Initial Business Response /* (1000, 5, 2014/07/28) */
I reviewed the complaint regarding the vehicle sale on June 27th 2014 on the 2001 Nissan Xterra. I sat with the used vehicle director and also the salesman. The vehicle was sold "As Is" But Ms. [redacted] did call back a few days after sale...
and talked with sales consultant. This was the statement from the Salesman and Used car director.
"On June 27th 2014 Ms. [redacted] came in to purchase the 2001 Nissan X-terra. We allowed Ms. [redacted] to test drive the car when she returned she stated that she liked the vehicle and wanted to see if we could come to an agreement on it. After a little while and going over all terms we came to an agreement, had the car cleaned and gassed for Ms. [redacted]. A couple days later she called and said that there seemed to be something wrong with the vehicle. We told her to bring it in so we can take a look at it and she said she wanted to have her mechanic look at it first. We told her that was okay if that is what she wanted to do, but told her that we would need our technicians to look at it before we could authorize any repairs. Several days later Ms. [redacted] called and said her mechanic fixed the car and want to know how to get reimbursed for the repair work. We told her we are unable to pay for repairs because she never brought the car back to us for our techs to look the vehicle over. She then stated that she was going to contact her attorney and we did not hear back from her after that point."
Ms. [redacted] was to bring vehicle back and did not. The total price of the vehicle was 2855.00 plus tax and plates. Ms [redacted] went on her own and did repairs for more then what she paid for vehilce which was her decision. There was no implied warranty and no promised work at time of sale.
If you have any questions please contact me at XXX-XXX-XXXX Thank you
[redacted]
General Manager
Glendale Nissan
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is simply not factually accurate.
I went to look at the vehicle prior to bringing my son to view it which was on either the 23rd or the 24th of June. On June 27th,the day that I was arranging to show it to my son, I inquired about their policy regarding having the vehicles inspected by a mechanic of my on choosing, of course, at cost to me. I wanted the car to have the diagnostic scope.
Again, I was told that I could only have a mechanic to check out the vehicle on-site because of the cost of the vehicle. The salesman shared that when they have allowed vehicles off the lot in the past, potential buyers want to negotiate about cosmetic issues. I assured the salesman that I was not concerned about cosmetic things, but, wanted to ensure that the vehicle didn't have any hidden issues. He responded advising that all the cars sold from the lot go through a 'rigorous service inspection" & that if they failed the inspection, they are sent to auction. A similar truck had been sent to auction because of the allege "failure".
There was never any conversation regarding going over all the terms of the purchase of the vehicle & there never was until the day that the vehicle was being purchased. My friend who drove the vehicle back for me on that day was present when these discussions were held. The only conversation which occurred anything close to this statement is on the day that I previewed the vehicle (23rd/24th), I did ask if the salesman thought that the used car manager would allow the car to be sold for $3500 cash out the door. The salesman didn't foresee any problems with that request. The car was never gassed & only cleaned while I went to a [redacted] branch location in the area to obtain the cashier's check on the 27th. The gas was exactly where I left it after the test drive a few days earlier.
I contacted the salesperson to request a copy of the [redacted] report around July 1st; when he did not respond & hung up on me when I called his cell phone, I contacted the used car manager. I have phone records to support everything that I am reporting throughout this process. There is nothing to support all the various conversations that dealership personnel alleges to have occurred. The used car manger advised that it was not problem for me to obtain the [redacted] & advised that the salesman would make it available to me. The next day, I received the [redacted] report via email from the salesman.
At no time was there any discussion about returning the car other than the used car sales manager telling me that if I was not satisfied with the vehicle, that he would allow me to return it & apply $3500 towards any other vehicle on the lot. This conversation occurred on July 2nd or 3rd. However, at the time of this conversation, the car had already been towed & I had incurred $2200 worth of repairs. The car was picked up from the repair shop on July 3rd; it was towed there on June 30th.
I never had any conversation with anyone who advised to bring the car back so that their technicians could look at it. I had always been told that they already had whioh is why it was offered for sale. There was never any offer to authorize repairs, however, as the car required more & more to get it running, I contacted the dealership to advise of all the problems.
I have had no conversations about contacting my attorney but plan on consulting one given the issues with the vehicle. I had hoped that it would not have gone this far, but, apparently that was another false belief. I can check the dollar limit for filing in small claims court &/or Municipal and proceed in that fashion if there can be no resolution under this process. Arbitration does not seem like it would be time well spent either, despite, the dealership's required forms.
I guess that I shouldn't be surprised that the deception continues with this company, but, thought that I could expect more from an alleged "reputable business". Lesson learned, but, definitely not over.
Final Business Response /* (4000, 11, 2014/08/14) */
Ms.[redacted] purchased the vehicle for 2855. The vehicle was sold and the buyers guide was signed. If Mr. [redacted] authorized repairs to the vehilce, that is at her discretion. Going to an outside shop then approving work to be done Was Ms. [redacted]'s decisoin. The used car Manager Mr. Laino did talk to Ms. [redacted] and had told her if she wanted to bring it in and look at a different vehicle that we would give her the value that she paid for it. She did not come in. Glendale Nissan should not be responsible for work done at another service dept. If you you have any questions please call me at XXX-XXX-XXXX. Thank you.
[redacted]
General Manager
Glendale Nissan
XXX-XXX-XXXX
Final Consumer Response /* (4200, 13, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is really RIDICULOUS!!!! It is very difficult, in fact impossible to respond to a position which is so unfocused. This is my best attempt. First, I did not set the price for the vehicle, nor advertise it as "like new" nor represent that all vehicles which are sold by this dealership undergo a vigorous inspection, the failure of which causes a vehicle to be removed from the lot & sent to auction. The Kelly Blue Book (KBB) price is estimated at $3500 for this same year in good condition; I'm not sure that given the needed repairs and mileage that the subject vehicle qualifies for such a categorization.
To suggest that I signed the "buyer's guide" as an attempt to imply that I was fully knowledgeable about the vehicle in question is absurd; especially given that I was denied an opportunity to have the vehicle inspected off the lot by a shop of my own choosing, at cost to myself. The on-sire inspection which was offered would not have revealed the defects which were discovered shortly after purchase. In hindsight, I probably should have just walked away from the transaction since I relied on reputation rather than transparency.
Second, the entire "story" about being asked to return the vehicle so that it could be inspected by their in-house mechanics is completely contrived & equally absurd. That is, these are arguably the same individuals who reportedly inspected it before being offered for sale. What problem could they have uncovered given the "thoroughness" of their previous review? Did the vehicle deteriorate on the lot after inspection? If so, why wasn't it inspected again prior to sale? Did an inspection ever occur? Where are the records that document the alleged inspection?
Moreover, I'm unsure why the time-line that I have advanced is completely and conveniently ignored. Mr. [redacted] seems to take the position that I was told on July 2nd that I could return the car for another car on the lot & receive the full value that I had expended towards that purchase. Again, the car was purchased on the 27th. Not even an hour after arriving home, the check engine light was on.
The personal friend (Chicago Police Officer) who drove the vehicle home for me also noted that there was no passenger side mirror a clear safety issue. Moreover, this same individual noted that the car did not turn off when the ignition key was utilized. I tried and had the same experience. Because of these concerns, I parked the car and had it towed on the 30th (Monday). The shop that I had the car towed to had to scope it & "trace" the electrical issues with the ignition. They had the car & was working on it from 6/30 until 7/3. I authorized the repairs based on my trust in the quality of their workmanship as well as their reports that the car would be in "fair condition" & safe after the repairs. The repairs were authorized by me on July 1st 0r 2nd; I had initially believed that the repairs would be cured by switching out a "sensor" since that was generally my experience with these matters. On July 2nd after failed attempts to get a response from the salesman, I contacted the manager and requested a car fax. It was provided via email later that day by the salesman.
If they were always willing to correct the defect, then what are the issues at stake with all the bantering back & forth. The parts cost what the parts cost and so the only consideration would be labor costs which based upon a review of the receipts were minimal in the whole scheme of things. It's not as if I had the vehicle repaired at a dealership where arguably labor costs would have been increased because of the accompanying hourly rate. Nor am I suggesting that they should bear the total cost. If in fact this vehicle was actually inspected & scoped as represented, it seems implausible that these issues could not have been uncovered. In fact, the thought is that the "codes" were cleared for the purpose of offering the vehicle for sale. A very deceptive practice. Additionally, and as previously stated, I realize that the vehicle in question is a used car and I understand that repairs should be expected. Notwithstanding this fact, I did not expect such major repairs within the first three weeks of ownership. I don't think that any consumer would. Again utterly RIDICULOUS!!!!
This is tantamount to just giving $3000 away to a total stranger without any expectation of getting something back of comparable value. I AM NOT A MECHANIC!!! As such, the shell of a car does not benefit me at all. Further, it is not as if I have attempted to restore the vehicle to "new condition"; however, it was my decision to make the vehicle safe and driveable...that was actually the purpose of the acquiring the vehicle.
PLEASE advise as to the next steps to fairly and adequately resolve this matter.
I have read the complaint regarding Mr***The warranty that Mr*** purchased has been canceled. There should not of been a proration on the warranty and the $will be refunded to Mr. ***
If you have any questions, Please contact me at
***Thank you.
Sincerely,
*** ***
Operations Manager
Glendale/Woodfield Nissan
k***@woodfieldnissan.com
***
Initial Business Response /* (1000, 5, 2015/05/14) */
Contact Name and Title: *** *** Service Dir
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@glendalenissan.com
To Whom It May concern,
With vague information above, we would able to figure out the owner of the complainant
Mr
*** owns a Nissan Versa with 63,miles which was brought in for service on May 11,for (A/C) Air Conditioner issues that is blowing warm air, at a previous visit (May 8,2015) dye was added to the system so that we be able to give Mr*** a correct diagnoses for the needed repairOn May 11, 2015, We performed our inspection and diagnose the A/C condenser is leaking and the determined cause of the leak was from impact damageWe called Nissan Security Plus, Security Plus is Mr*** extended warranty for his vehicleWe reported the findings to Security Plus and he was denied coverage for this repair due to impact damageSecurity plus covers mechanical breakdown onlyMr*** will need to reach out to Security Plus Extended Service to voice his concernsWe can only repair the vehicle if the extended service contract gives authorizationOur suggestion is for Mr*** to contact his insurance company for this repair
Initial Business Response /* (1000, 15, 2015/02/24) */
mr.***
came in wanted best intrest rate customer was here for 3hours .he sign credit statement knowing we had to submit to diffrent lender .not all lenders have same rates.we work *** deal but at the end mr *** did not
like the rate
Initial Consumer Rebuttal /* (3000, 17, 2015/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information provided is falseThe sales person was precisely informed no to pull my credit more than one timeI signed the form when I was assured by the sales person they won't pull my credit report more than onceThis company is full of crabI just bought the same Nissan Pathfinder from *** *** Nissan on Friday without any credit problem
Final Business Response /* (4000, 21, 2015/03/18) */
our stance at Glendale Nissan remains the same: we worked very hard for the customer and he was unhappy with the rate(s) provided by the lender unfortunately we were unable to come to an agreement and Mr*** decided that he would not purchase a vehicle from Glendale at that time: The lender rates are not determined by us as a dealership
Final Consumer Response /* (4200, 23, 2015/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint is that I did not authorized Glendale Nissan to allow other banks or lending institutions to pull my credit reportsGlendale Nissan provided my credit information to Chase (twice), CapitalOne, Fifth Third, AmeriCredit and others without my permissionThis complaint has nothing to do with the rate provided by the lendersGlendale Nissan has refused to answer the complaintI need Glendale Nissan to withdraw the unauthorized (abused) of my credit information to other lenders
I spoke to all parties involved in the car sale and we have a different version than what *** statedI tried contacting her to resolve this issue and her daytime phone is not accepting incoming phone callsWe are willing to pay the taxes and titling fees for Tennessee. Please let
us know where to send the check.
Thanks again
*** ***
General Manager
Worst car buying experience ever!!! Be very careful with the finance manager as he will say one thing and put something else down on the contract to their advantageAfter approaching the finance manager about the mistake he apparently forgot about what he said because he "does too many deals" (sounds too convenient)I was overcharged for the extended warranty about five times more
I have already canceled the warranty and as of today three weeks later apparently nothing has happened to push this cancellation throughI am still pushing them to honor this cancellation which is typical, but apparently they want you to keep the warrantyAnyways, I will never buy another car from this unethical group of people
This is my second new *** car in two years, first car I bought at *** *** which was an enjoyable experience
I took my Nissan *** in for service and was given a quote on some service needed which is to replace my cabin filter and engine filterI explained to Cheryl at first I priced the parts thru www.everythingnissan.com in which they carry all OEM partsThe parts were quoted to me thru the website for $& $and Glendale Nissan was quoting me $for one part and $for another partI then asked about the price match and she looked as if she didn't understand what I was sayingI explained it againI then asked for the service manager John and he at first tried to look up the parts online and said, he didn't see they had the parts in stock on the www.everythingnissan website and I explained, this is true but if you call them they will quote you the correct price for the part I was looking forHe then tried to say, well we do not price match and refused to give me the price I was quotedI do not like the service they provide and the know they price match and instead of him giving me the parts for the price I was quoted thru the website he lied and said, they don'tI have purchased or more cars from the dealer and it has always been a hassle with what I purchase and then bringing them the cars for serviceI will NEVER take my car back to this location and I am going to call and file a complaint with the Corp office of Nissan
Terrible sales practice. Be prepared for bait and switch. Was promised one price on the phone and when I arrived the monthly payment was more than doubled and the money down had gone up too. They told me what I wanted to hear to get me in their door.
Initial Business Response /* (1000, 11, 2014/04/11) */
We have contacted the customer to resolve the issue. Cutting check to Finance company for 259 to resolve issue.
If you have any questions please contact me at XXX-XXX-XXXX
[redacted]
General Manager
Glendale...
Nissan
Initial Consumer Rebuttal /* (2000, 13, 2014/04/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We reluctantly accepted this minimal compromise offer of a refund to the improperly sold (forced) VIN etching charge that was not done and was not presented as optional. We accepted because that is all they were going to ultimately agree to do and frankly we are through dealing with them in any way. We won't even be going up there for an oil change. the response to Revdex.com came from [redacted] one week after we spoke to their Sales Manager in response to this complaint but 6 weeks after we first emailed [redacted] twice and got no response at all until we filed this complaint. This is their policy, make as much as they can through whatever means and if it's not right, just drag their feet and then finally give in at the end maybe a little bit if they get caught and only after a Revdex.com complaint. The issue of the $90 key was that they only ever had one form the purchase of the car even though their key tag on the key said 'extra' and their 95 point used care pre-sale inspection check list says the car should have two keys when sold. They didn't offer to make one for us that is for sure. The ABS brake issue after certifying that the brakes were all checked and new - Like we said, they had no offer on that either. We took the $259 sent back to our finance company and decided to move forward. At least we got something but it wasn't easy. If you are shopping for a car there be careful and beware.
[redacted] & [redacted]
The salesman took my offer on a new 2015 Nissan to the new car sales manager who accepted my offer. The deal was done, I paid a 20% down payment and headed into the finance office to finance the balance. The finance officer was nice at first but I then noticed the selling price of the car was $775 higher than my accepted offer. When I questioned this, he lied to me telling me that a rebate from Nissan had to be "added" to the contract and when I receive that rebate, the selling price will then reflect my original offer. I fell for it, and sure enough, he lied and deceived me. There was no rebate coming. I also caught a $260 so called "security fee" he tried to slip onto the contract. He tried to bully me into keeping that fee, but I won that battle in the end and he removed it. With taxes on that $775 sales price hike, Glendale Nissan got me for $841 higher than my original offer that they had accepted and they did that by lying and deception. So buy your Nissan elsewhere!
We were directed to this dealership via [redacted].com to sell our vehicle. They offered 21k via the online offer pending an appraisal of the car. All the details in the appraisal were correct; year, make, model, mileage, etc. We even called the dealership directly and spoke with Dana(used car sales rep) and she confirmed that with the details of the car we provided over the phone and from [redacted].com, they would offer 21k as long as the condition of the car was as stated. I drove an hour(each way) to get to this dealership and they told me they made a mistake and thought it was a model year newer. The documentation from [redacted].com stated the correct model year, Dana confirmed the model year while on the phone as well. Dana scheduled the appointment and was a no show to the appointment. We were ultimately offered 18k for our model year. They also advertise that they will provide $25 gift card for cars appraised at their dealership, they were not able to provide this.
Purchased my [redacted] from them, noticed that the drivers mirror frame was cracked. I was promised they would replace the whole mirror, they actually wrote this on the contract. The sales person, Mario [redacted] made me go to the dealer 3 times, telling me they had it, when there they tell me that they don't have it. Finally 3 weeks ago I spoke to the pre-owned sales manager Pete [redacted] and was told that he was going to replace it for me and that Jorge [redacted] was going to assist me. After 2 weeks going back and forth with Jorge he told me that not to worry about anything and to come and leave the car there for them that he will take care of everything like we've been discussing over the last 2 weeks, meaning I asked for the whole mirror to be replace the way we discussed and the way it was written in the contract. Dropped off the car on a Monday evening, and the car wasn't ready until Friday evening. We picking up the car on Friday, he mirror was not replaced, what they did was plastered the mirror frame and painted over very poorly, worst pain job I've ever seen. I pointed this out to Jorge that there was water in mirror signal, I told him we had an agreement that this was going to be replaced not plastered. They lied to me, like they did when they made me got back to the dealer several times. He said he was going to speak to the general manager, Matt [redacted], and that he would get back to me. It was a week and no calls and no answer, finally answered today and he's staring that Matt said that's all they can do for me and that he wasn't going to replace the mirror. I need a resolution to this claim, it made me feel like all they wanted was to get my money and once they got their they don't care about their customers or contract.
Initial Business Response /* (1000, 5, 2014/07/28) */
I reviewed the complaint regarding the vehicle sale on June 27th 2014 on the 2001 Nissan Xterra. I sat with the used vehicle director and also the salesman. The vehicle was sold "As Is" But Ms. [redacted] did call back a few days after sale...
and talked with sales consultant. This was the statement from the Salesman and Used car director.
"On June 27th 2014 Ms. [redacted] came in to purchase the 2001 Nissan X-terra. We allowed Ms. [redacted] to test drive the car when she returned she stated that she liked the vehicle and wanted to see if we could come to an agreement on it. After a little while and going over all terms we came to an agreement, had the car cleaned and gassed for Ms. [redacted]. A couple days later she called and said that there seemed to be something wrong with the vehicle. We told her to bring it in so we can take a look at it and she said she wanted to have her mechanic look at it first. We told her that was okay if that is what she wanted to do, but told her that we would need our technicians to look at it before we could authorize any repairs. Several days later Ms. [redacted] called and said her mechanic fixed the car and want to know how to get reimbursed for the repair work. We told her we are unable to pay for repairs because she never brought the car back to us for our techs to look the vehicle over. She then stated that she was going to contact her attorney and we did not hear back from her after that point."
Ms. [redacted] was to bring vehicle back and did not. The total price of the vehicle was 2855.00 plus tax and plates. Ms [redacted] went on her own and did repairs for more then what she paid for vehilce which was her decision. There was no implied warranty and no promised work at time of sale.
If you have any questions please contact me at XXX-XXX-XXXX Thank you
[redacted]
General Manager
Glendale Nissan
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is simply not factually accurate.
I went to look at the vehicle prior to bringing my son to view it which was on either the 23rd or the 24th of June. On June 27th,the day that I was arranging to show it to my son, I inquired about their policy regarding having the vehicles inspected by a mechanic of my on choosing, of course, at cost to me. I wanted the car to have the diagnostic scope.
Again, I was told that I could only have a mechanic to check out the vehicle on-site because of the cost of the vehicle. The salesman shared that when they have allowed vehicles off the lot in the past, potential buyers want to negotiate about cosmetic issues. I assured the salesman that I was not concerned about cosmetic things, but, wanted to ensure that the vehicle didn't have any hidden issues. He responded advising that all the cars sold from the lot go through a 'rigorous service inspection" & that if they failed the inspection, they are sent to auction. A similar truck had been sent to auction because of the allege "failure".
There was never any conversation regarding going over all the terms of the purchase of the vehicle & there never was until the day that the vehicle was being purchased. My friend who drove the vehicle back for me on that day was present when these discussions were held. The only conversation which occurred anything close to this statement is on the day that I previewed the vehicle (23rd/24th), I did ask if the salesman thought that the used car manager would allow the car to be sold for $3500 cash out the door. The salesman didn't foresee any problems with that request. The car was never gassed & only cleaned while I went to a [redacted] branch location in the area to obtain the cashier's check on the 27th. The gas was exactly where I left it after the test drive a few days earlier.
I contacted the salesperson to request a copy of the [redacted] report around July 1st; when he did not respond & hung up on me when I called his cell phone, I contacted the used car manager. I have phone records to support everything that I am reporting throughout this process. There is nothing to support all the various conversations that dealership personnel alleges to have occurred. The used car manger advised that it was not problem for me to obtain the [redacted] & advised that the salesman would make it available to me. The next day, I received the [redacted] report via email from the salesman.
At no time was there any discussion about returning the car other than the used car sales manager telling me that if I was not satisfied with the vehicle, that he would allow me to return it & apply $3500 towards any other vehicle on the lot. This conversation occurred on July 2nd or 3rd. However, at the time of this conversation, the car had already been towed & I had incurred $2200 worth of repairs. The car was picked up from the repair shop on July 3rd; it was towed there on June 30th.
I never had any conversation with anyone who advised to bring the car back so that their technicians could look at it. I had always been told that they already had whioh is why it was offered for sale. There was never any offer to authorize repairs, however, as the car required more & more to get it running, I contacted the dealership to advise of all the problems.
I have had no conversations about contacting my attorney but plan on consulting one given the issues with the vehicle. I had hoped that it would not have gone this far, but, apparently that was another false belief. I can check the dollar limit for filing in small claims court &/or Municipal and proceed in that fashion if there can be no resolution under this process. Arbitration does not seem like it would be time well spent either, despite, the dealership's required forms.
I guess that I shouldn't be surprised that the deception continues with this company, but, thought that I could expect more from an alleged "reputable business". Lesson learned, but, definitely not over.
Final Business Response /* (4000, 11, 2014/08/14) */
Ms.[redacted] purchased the vehicle for 2855. The vehicle was sold and the buyers guide was signed. If Mr. [redacted] authorized repairs to the vehilce, that is at her discretion. Going to an outside shop then approving work to be done Was Ms. [redacted]'s decisoin. The used car Manager Mr. Laino did talk to Ms. [redacted] and had told her if she wanted to bring it in and look at a different vehicle that we would give her the value that she paid for it. She did not come in. Glendale Nissan should not be responsible for work done at another service dept. If you you have any questions please call me at XXX-XXX-XXXX. Thank you.
[redacted]
General Manager
Glendale Nissan
XXX-XXX-XXXX
Final Consumer Response /* (4200, 13, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is really RIDICULOUS!!!! It is very difficult, in fact impossible to respond to a position which is so unfocused. This is my best attempt. First, I did not set the price for the vehicle, nor advertise it as "like new" nor represent that all vehicles which are sold by this dealership undergo a vigorous inspection, the failure of which causes a vehicle to be removed from the lot & sent to auction. The Kelly Blue Book (KBB) price is estimated at $3500 for this same year in good condition; I'm not sure that given the needed repairs and mileage that the subject vehicle qualifies for such a categorization.
To suggest that I signed the "buyer's guide" as an attempt to imply that I was fully knowledgeable about the vehicle in question is absurd; especially given that I was denied an opportunity to have the vehicle inspected off the lot by a shop of my own choosing, at cost to myself. The on-sire inspection which was offered would not have revealed the defects which were discovered shortly after purchase. In hindsight, I probably should have just walked away from the transaction since I relied on reputation rather than transparency.
Second, the entire "story" about being asked to return the vehicle so that it could be inspected by their in-house mechanics is completely contrived & equally absurd. That is, these are arguably the same individuals who reportedly inspected it before being offered for sale. What problem could they have uncovered given the "thoroughness" of their previous review? Did the vehicle deteriorate on the lot after inspection? If so, why wasn't it inspected again prior to sale? Did an inspection ever occur? Where are the records that document the alleged inspection?
Moreover, I'm unsure why the time-line that I have advanced is completely and conveniently ignored. Mr. [redacted] seems to take the position that I was told on July 2nd that I could return the car for another car on the lot & receive the full value that I had expended towards that purchase. Again, the car was purchased on the 27th. Not even an hour after arriving home, the check engine light was on.
The personal friend (Chicago Police Officer) who drove the vehicle home for me also noted that there was no passenger side mirror a clear safety issue. Moreover, this same individual noted that the car did not turn off when the ignition key was utilized. I tried and had the same experience. Because of these concerns, I parked the car and had it towed on the 30th (Monday). The shop that I had the car towed to had to scope it & "trace" the electrical issues with the ignition. They had the car & was working on it from 6/30 until 7/3. I authorized the repairs based on my trust in the quality of their workmanship as well as their reports that the car would be in "fair condition" & safe after the repairs. The repairs were authorized by me on July 1st 0r 2nd; I had initially believed that the repairs would be cured by switching out a "sensor" since that was generally my experience with these matters. On July 2nd after failed attempts to get a response from the salesman, I contacted the manager and requested a car fax. It was provided via email later that day by the salesman.
If they were always willing to correct the defect, then what are the issues at stake with all the bantering back & forth. The parts cost what the parts cost and so the only consideration would be labor costs which based upon a review of the receipts were minimal in the whole scheme of things. It's not as if I had the vehicle repaired at a dealership where arguably labor costs would have been increased because of the accompanying hourly rate. Nor am I suggesting that they should bear the total cost. If in fact this vehicle was actually inspected & scoped as represented, it seems implausible that these issues could not have been uncovered. In fact, the thought is that the "codes" were cleared for the purpose of offering the vehicle for sale. A very deceptive practice. Additionally, and as previously stated, I realize that the vehicle in question is a used car and I understand that repairs should be expected. Notwithstanding this fact, I did not expect such major repairs within the first three weeks of ownership. I don't think that any consumer would. Again utterly RIDICULOUS!!!!
This is tantamount to just giving $3000 away to a total stranger without any expectation of getting something back of comparable value. I AM NOT A MECHANIC!!! As such, the shell of a car does not benefit me at all. Further, it is not as if I have attempted to restore the vehicle to "new condition"; however, it was my decision to make the vehicle safe and driveable...that was actually the purpose of the acquiring the vehicle.
PLEASE advise as to the next steps to fairly and adequately resolve this matter.