Glendale Nissan

Terrible sales practiceBe prepared for bait and switchWas promised one price on the phone and when I arrived the monthly payment was more than doubled and the money down had gone up tooThey told me what I wanted to hear to get me in their door

Initial Business Response / [redacted] (1000, 5, 2014/07/28) */ I reviewed the complaint regarding the vehicle sale on June 27th on the Nissan XterraI sat with the used vehicle director and also the salesmanThe vehicle was sold "As Is" But Ms [redacted] did call back a few days after sale and talked with sales consultantThis was the statement from the Salesman and Used car director "On June 27th Ms [redacted] came in to purchase the Nissan X-terraWe allowed Ms [redacted] to test drive the car when she returned she stated that she liked the vehicle and wanted to see if we could come to an agreement on itAfter a little while and going over all terms we came to an agreement, had the car cleaned and gassed for Ms [redacted] A couple days later she called and said that there seemed to be something wrong with the vehicleWe told her to bring it in so we can take a look at it and she said she wanted to have her mechanic look at it firstWe told her that was okay if that is what she wanted to do, but told her that we would need our technicians to look at it before we could authorize any repairsSeveral days later Ms [redacted] called and said her mechanic fixed the car and want to know how to get reimbursed for the repair workWe told her we are unable to pay for repairs because she never brought the car back to us for our techs to look the vehicle overShe then stated that she was going to contact her attorney and we did not hear back from her after that point." Ms [redacted] was to bring vehicle back and did notThe total price of the vehicle was plus tax and platesMs [redacted] went on her own and did repairs for more then what she paid for vehilce which was her decisionThere was no implied warranty and no promised work at time of sale If you have any questions please contact me at XXX-XXX-XXXX Thank you [redacted] General Manager Glendale Nissan XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is simply not factually accurate I went to look at the vehicle prior to bringing my son to view it which was on either the 23rd or the 24th of JuneOn June 27th,the day that I was arranging to show it to my son, I inquired about their policy regarding having the vehicles inspected by a mechanic of my on choosing, of course, at cost to meI wanted the car to have the diagnostic scope Again, I was told that I could only have a mechanic to check out the vehicle on-site because of the cost of the vehicleThe salesman shared that when they have allowed vehicles off the lot in the past, potential buyers want to negotiate about cosmetic issuesI assured the salesman that I was not concerned about cosmetic things, but, wanted to ensure that the vehicle didn't have any hidden issuesHe responded advising that all the cars sold from the lot go through a 'rigorous service inspection" & that if they failed the inspection, they are sent to auctionA similar truck had been sent to auction because of the allege "failure" There was never any conversation regarding going over all the terms of the purchase of the vehicle & there never was until the day that the vehicle was being purchasedMy friend who drove the vehicle back for me on that day was present when these discussions were heldThe only conversation which occurred anything close to this statement is on the day that I previewed the vehicle (23rd/24th), I did ask if the salesman thought that the used car manager would allow the car to be sold for $cash out the doorThe salesman didn't foresee any problems with that requestThe car was never gassed & only cleaned while I went to a [redacted] branch location in the area to obtain the cashier's check on the 27thThe gas was exactly where I left it after the test drive a few days earlier I contacted the salesperson to request a copy of the [redacted] report around July 1st; when he did not respond & hung up on me when I called his cell phone, I contacted the used car managerI have phone records to support everything that I am reporting throughout this processThere is nothing to support all the various conversations that dealership personnel alleges to have occurredThe used car manger advised that it was not problem for me to obtain the [redacted] & advised that the salesman would make it available to meThe next day, I received the [redacted] report via email from the salesman At no time was there any discussion about returning the car other than the used car sales manager telling me that if I was not satisfied with the vehicle, that he would allow me to return it & apply $towards any other vehicle on the lotThis conversation occurred on July 2nd or 3rdHowever, at the time of this conversation, the car had already been towed & I had incurred $worth of repairsThe car was picked up from the repair shop on July 3rd; it was towed there on June 30th I never had any conversation with anyone who advised to bring the car back so that their technicians could look at itI had always been told that they already had whioh is why it was offered for saleThere was never any offer to authorize repairs, however, as the car required more & more to get it running, I contacted the dealership to advise of all the problems I have had no conversations about contacting my attorney but plan on consulting one given the issues with the vehicleI had hoped that it would not have gone this far, but, apparently that was another beliefI can check the dollar limit for filing in small claims court &/or Municipal and proceed in that fashion if there can be no resolution under this processArbitration does not seem like it would be time well spent either, despite, the dealership's required forms I guess that I shouldn't be surprised that the deception continues with this company, but, thought that I could expect more from an alleged "reputable business"Lesson learned, but, definitely not over Final Business Response / [redacted] (4000, 11, 2014/08/14) */ Ms[redacted] purchased the vehicle for The vehicle was sold and the buyers guide was signedIf Mr [redacted] authorized repairs to the vehilce, that is at her discretionGoing to an outside shop then approving work to be done Was Ms [redacted] 's decisoinThe used car Manager MrLaino did talk to Ms [redacted] and had told her if she wanted to bring it in and look at a different vehicle that we would give her the value that she paid for itShe did not come inGlendale Nissan should not be responsible for work done at another service deptIf you you have any questions please call me at XXX-XXX-XXXXThank you [redacted] General Manager Glendale Nissan XXX-XXX-XXXX Final Consumer Response / [redacted] (4200, 13, 2014/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is really RIDICULOUS!!!! It is very difficult, in fact impossible to respond to a position which is so unfocusedThis is my best attemptFirst, I did not set the price for the vehicle, nor advertise it as "like new" nor represent that all vehicles which are sold by this dealership undergo a vigorous inspection, the failure of which causes a vehicle to be removed from the lot & sent to auctionThe Kelly Blue Book (KBB) price is estimated at $for this same year in good condition; I'm not sure that given the needed repairs and mileage that the subject vehicle qualifies for such a categorization To suggest that I signed the "buyer's guide" as an attempt to imply that I was fully knowledgeable about the vehicle in question is absurd; especially given that I was denied an opportunity to have the vehicle inspected off the lot by a shop of my own choosing, at cost to myselfThe on-sire inspection which was offered would not have revealed the defects which were discovered shortly after purchaseIn hindsight, I probably should have just walked away from the transaction since I relied on reputation rather than transparency Second, the entire "story" about being asked to return the vehicle so that it could be inspected by their in-house mechanics is completely contrived & equally absurdThat is, these are arguably the same individuals who reportedly inspected it before being offered for saleWhat problem could they have uncovered given the "thoroughness" of their previous review? Did the vehicle deteriorate on the lot after inspection? If so, why wasn't it inspected again prior to sale? Did an inspection ever occur? Where are the records that document the alleged inspection? Moreover, I'm unsure why the time-line that I have advanced is completely and conveniently ignoredMr [redacted] seems to take the position that I was told on July 2nd that I could return the car for another car on the lot & receive the full value that I had expended towards that purchaseAgain, the car was purchased on the 27thNot even an hour after arriving home, the check engine light was on The personal friend (Chicago Police Officer) who drove the vehicle home for me also noted that there was no passenger side mirror a clear safety issueMoreover, this same individual noted that the car did not turn off when the ignition key was utilizedI tried and had the same experienceBecause of these concerns, I parked the car and had it towed on the 30th (Monday)The shop that I had the car towed to had to scope it & "trace" the electrical issues with the ignitionThey had the car & was working on it from 6/until 7/I authorized the repairs based on my trust in the quality of their workmanship as well as their reports that the car would be in "fair condition" & safe after the repairsThe repairs were authorized by me on July 1st 0r 2nd; I had initially believed that the repairs would be cured by switching out a "sensor" since that was generally my experience with these mattersOn July 2nd after failed attempts to get a response from the salesman, I contacted the manager and requested a car faxIt was provided via email later that day by the salesman If they were always willing to correct the defect, then what are the issues at stake with all the bantering back & forthThe parts cost what the parts cost and so the only consideration would be labor costs which based upon a review of the receipts were minimal in the whole scheme of thingsIt's not as if I had the vehicle repaired at a dealership where arguably labor costs would have been increased because of the accompanying hourly rateNor am I suggesting that they should bear the total costIf in fact this vehicle was actually inspected & scoped as represented, it seems implausible that these issues could not have been uncoveredIn fact, the thought is that the "codes" were cleared for the purpose of offering the vehicle for saleA very deceptive practiceAdditionally, and as previously stated, I realize that the vehicle in question is a used car and I understand that repairs should be expectedNotwithstanding this fact, I did not expect such major repairs within the first three weeks of ownershipI don't think that any consumer wouldAgain utterly RIDICULOUS!!!! This is tantamount to just giving $away to a total stranger without any expectation of getting something back of comparable valueI AM NOT A MECHANIC!!! As such, the shell of a car does not benefit me at allFurther, it is not as if I have attempted to restore the vehicle to "new condition"; however, it was my decision to make the vehicle safe and driveable...that was actually the purpose of the acquiring the vehicle PLEASE advise as to the next steps to fairly and adequately resolve this matter

We were directed to this dealership via ***.com to sell our vehicle They offered 21k via the online offer pending an appraisal of the car All the details in the appraisal were correct; year, make, model, mileage, etc We even called the dealership directly and spoke with Dana(used car sales rep) and she confirmed that with the details of the car we provided over the phone and from ***.com, they would offer 21k as long as the condition of the car was as stated I drove an hour(each way) to get to this dealership and they told me they made a mistake and thought it was a model year newer The documentation from ***.com stated the correct model year, Dana confirmed the model year while on the phone as well Dana scheduled the appointment and was a no show to the appointment We were ultimately offered 18k for our model year They also advertise that they will provide $gift card for cars appraised at their dealership, they were not able to provide this

Purchased my [redacted] from them, noticed that the drivers mirror frame was crackedI was promised they would replace the whole mirror, they actually wrote this on the contractThe sales person, Mario [redacted] made me go to the dealer times, telling me they had it, when there they tell me that they don't have itFinally weeks ago I spoke to the pre-owned sales manager Pete [redacted] and was told that he was going to replace it for me and that Jorge [redacted] was going to assist meAfter weeks going back and forth with Jorge he told me that not to worry about anything and to come and leave the car there for them that he will take care of everything like we've been discussing over the last weeks, meaning I asked for the whole mirror to be replace the way we discussed and the way it was written in the contractDropped off the car on a Monday evening, and the car wasn't ready until Friday eveningWe picking up the car on Friday, he mirror was not replaced, what they did was plastered the mirror frame and painted over very poorly, worst pain job I've ever seenI pointed this out to Jorge that there was water in mirror signal, I told him we had an agreement that this was going to be replaced not plasteredThey lied to me, like they did when they made me got back to the dealer several timesHe said he was going to speak to the general manager, Matt [redacted] , and that he would get back to meIt was a week and no calls and no answer, finally answered today and he's staring that Matt said that's all they can do for me and that he wasn't going to replace the mirrorI need a resolution to this claim, it made me feel like all they wanted was to get my money and once they got their they don't care about their customers or contract

Initial Business Response / [redacted] (1000, 11, 2014/04/11) */ We have contacted the customer to resolve the issueCutting check to Finance company for to resolve issue If you have any questions please contact me at XXX-XXX-XXXX [redacted] General Manager Glendale Nissan Initial Consumer Rebuttal / [redacted] (2000, 13, 2014/04/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) We reluctantly accepted this minimal compromise offer of a refund to the improperly sold (forced) VIN etching charge that was not done and was not presented as optionalWe accepted because that is all they were going to ultimately agree to do and frankly we are through dealing with them in any wayWe won't even be going up there for an oil changethe response to Revdex.com came from [redacted] one week after we spoke to their Sales Manager in response to this complaint but weeks after we first emailed [redacted] twice and got no response at all until we filed this complaintThis is their policy, make as much as they can through whatever means and if it's not right, just drag their feet and then finally give in at the end maybe a little bit if they get caught and only after a Revdex.com complaintThe issue of the $key was that they only ever had one form the purchase of the car even though their key tag on the key said 'extra' and their point used care pre-sale inspection check list says the car should have two keys when soldThey didn't offer to make one for us that is for sureThe ABS brake issue after certifying that the brakes were all checked and new - Like we said, they had no offer on that eitherWe took the $sent back to our finance company and decided to move forwardAt least we got something but it wasn't easyIf you are shopping for a car there be careful and beware [redacted] & [redacted] ***