Glenhollow Renaissance Enterprises, Inc.

I keep having trouble responding within the Revdex.com system. Response to the complaint from Helen Brooks: It is our sincerest belief that Ms [redacted] was given the correct lawnmower.  We can certainly understand the frustration if the customer believes that this is incorrect. However, we do...

not think it is appropriate to replace her mower with a brand new one. All of the equipment for repair in the shop is tagged and those tags are never removed. Since only a starter repair was requested, we did not address the loose blade or the condition of the engine. These situations are extremely frustrating for both us and the customer, but if more information is not provided to us (such as the model # or serial # of Ms [redacted] lawnmower), we have a tough time coming to a resolution that is fair to all involved. If we did make a mistake, we would have seen the mix up, as someone else would have received [redacted] mower. She describes the mower as being too old for her to have retained records of purchase or an owner’s manual. This would be consistent with the condition of the mower that is in her possession currently. If the only acceptable resolution to the customer is to replace the mower with a brand new one, I do not feel that action is justified.  [redacted]President / OwnerAcme Saw & Supply, IncStockton, Folsom, Lodiwww.acmesaw.netwww.acmeoutdoorpower.com

I would be more than happy to replace these shears, or to send her a check if that is more convenient. If you could provide an address we can mail her a check for $40 or we can send a pair of the following shears:[redacted] Please let us know...

how to proceed and we will send the check or shears out immediately. Best Regards,** [redacted]President / OwnerAcme Saw & Supply, Inc

Revdex.com:
I would like for this matter to be closed , yes the mower is in my possession but it is of no use to anyone, and the only reason I did not return I was afraid they would get rid of it and I would not have proof: I am aware they do notneed my business, so it does not matter what the out come is.they said they would replace the mower with a new one but feel this is not  justified.I thank you for your time and help. It will all  work out in the end.I am not happy, but tired and disappointed thank you again:[redacted]