Bought a couch and cocktail tableTable and subsequent replacements were delivered or picked up damagedFrustrating to deal with them, needed to hunt down the customer service manager name because was told that the service rep was "the highest accountable person I was able to talk to" Will NEVER shop there or the "parent" company Dufresne again Was treated as if I was complaining about nothingStay away from these companies
Bought a couch and cocktail table. Table and 5 subsequent replacements were delivered or picked up damaged. Frustrating to deal with them, needed to hunt down the customer service manager name because was told that the service rep was "the highest accountable person I was able to talk to". Will NEVER shop there or the "parent" company Dufresne again. Was treated as if I was complaining about nothing. Stay away from these companies.
Ashley furniture - never again , the [redacted] furniture and experience ever . We got today the delivery from Ashley Winnipeg of furniture which costed 5000 dollars. My family and I are more than disappointed.
We got 3 beds, all of them have issues - damaged/broken/unpainted/ not finished/ not polished properly.
My king bed is damaged on the leg board.
The technicians didn't finish today the assembly of the Queen bed, all the slats are moving including those on the sides, bolts don't keep the slats, the wood is broken. [redacted]
The twin bed - one on the balls on the leg board is not polished properly.
The bookcase looks like from display, damaged, scratched, unfinished, unpainted.
The twin and king beds have only 3 tiny thick slats, is it build to be broken into 6 months? All the outsides partition head boards of 3 beds are not painted/finished/polished. We can put them no there accept the wall (and that was not the plan with the twin bed). Why didn't the sale person mention all those facts when we made the purchase?
I made a purchases of less expensive furniture in my life and I have never got as low quality furniture as yours.
I expect technician on Monday after 6 PM, it took me more than an hour to get a technician from your customer service.
It's not the quality and not the experience the customer should get from 5000 dollars purchase.
Bought a couch and cocktail tableTable and subsequent replacements were delivered or picked up damagedFrustrating to deal with them, needed to hunt down the customer service manager name because was told that the service rep was "the highest accountable person I was able to talk to" Will NEVER shop there or the "parent" company Dufresne again Was treated as if I was complaining about nothingStay away from these companies
Bought a couch and cocktail table. Table and 5 subsequent replacements were delivered or picked up damaged. Frustrating to deal with them, needed to hunt down the customer service manager name because was told that the service rep was "the highest accountable person I was able to talk to". Will NEVER shop there or the "parent" company Dufresne again. Was treated as if I was complaining about nothing. Stay away from these companies.
Ashley furniture - never again , the [redacted] furniture and experience ever . We got today the delivery from Ashley Winnipeg of furniture which costed 5000 dollars. My family and I are more than disappointed.
We got 3 beds, all of them have issues - damaged/broken/unpainted/ not finished/ not polished properly.
My king bed is damaged on the leg board.
The technicians didn't finish today the assembly of the Queen bed, all the slats are moving including those on the sides, bolts don't keep the slats, the wood is broken. [redacted]
The twin bed - one on the balls on the leg board is not polished properly.
The bookcase looks like from display, damaged, scratched, unfinished, unpainted.
The twin and king beds have only 3 tiny thick slats, is it build to be broken into 6 months? All the outsides partition head boards of 3 beds are not painted/finished/polished. We can put them no there accept the wall (and that was not the plan with the twin bed). Why didn't the sale person mention all those facts when we made the purchase?
I made a purchases of less expensive furniture in my life and I have never got as low quality furniture as yours.
I expect technician on Monday after 6 PM, it took me more than an hour to get a technician from your customer service.
It's not the quality and not the experience the customer should get from 5000 dollars purchase.