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Glenmont Home Appliance

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Reviews Glenmont Home Appliance

Glenmont Home Appliance Reviews (12)

Initial Business Response /* (1000, 5, 2015/05/13) */
We are very sorry that you did not have a good experienceWe do not offer refundsThe reason is simple, we provide informationWe cannot refund your money because information cannot be returnedIn the same way that you cannot return a piece
of software that you buy from a retail storeWe developed this policy to prevent people from joining our site, scraping information, then canceling and asking for a refundYou will have access to the information you paid for until June 11th,
Initial Consumer Rebuttal /* (3000, 7, 2015/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information provided was USELESS and they can certainly restrict access to the siteThey use a STOCK answer, I've seen the reviewsNow that I think about it, the agent who I spoke with asked me if I had called any of the leadsThe answer is NO - there were none that were viable*** ***
Final Business Response /* (4000, 9, 2015/05/15) */
We are unable to provide you a refundWe will make sure you have access for the time for of which you are subscribed
Final Consumer Response /* (4200, 11, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information is USELESSThey want you to "comment & rate* the leads - what they want you to do is their work - cleaning up their OLD OUTDATED informationI am not going to accept their resolutionI will use any means possible to stop the charge on my credit card accountThis company has had these complaints before!

Initial Business Response /* (1000, 5, 2016/01/21) */
Mr. [redacted],
We work with thousands of affiliates that drive traffic to our websites. We work diligently to remove anyone operating in any kind of questionable manner. We thank you for bringing this to our attention and we have terminated...

the affiliate. The former affiliate has informed us of an error in their system that caused the issue. We are very sorry for any inconvenience this may have caused you.

Initial Business Response /* (1000, 5, 2016/08/09) */
I apologize that you did not have a pleasant experience with zBuyer.com. We strive to provide a successful and effective service. After reviewing how you cancelled the account online after being charged on July 30th, 2016. We require 1 business...

day to cancel an account. However since you cancelled online you were not aware of this we will refund that charge back to you. The refund will take 7 to 10 business days to reflect on your credit card statement.
Initial Consumer Rebuttal /* (2000, 7, 2016/08/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as it's refunded we are happy. All it took was a little tact. Thank you

Dear [redacted],We apologize for any inconvenience you have experienced. We are reviewing the submission process to ensure the intentions are clear and we will make the necessary changes to prevent anyone from getting unwanted contacts. We strive to provide a useful and transparent process. Thank you...

for informing us of your situation.

Initial Business Response /* (1000, 5, 2016/03/08) */
We are very sorry that you did not have a good experience. We do not offer refunds. he reason is simple, we provide information. We cannot refund your money because information cannot be returned. In the same way that you cannot return a piece...

of software that you buy from a retail store. We developed this policy to prevent people from joining our site, scraping information, then canceling and asking for a refund. We have no guarantee or warranties providing your personal or professional success with the information.

Initial Business Response /* (1000, 5, 2016/07/29) */
We are sorry that you did not have a good experience. Our system does not allow you to cancel online by removing all your counties. Our system is set up to add and remove counties but you must keep one county. In order to cancel your account you...

must call in and speak with a representative to confirm your identity. We do not offer refunds. The reason is simple, we provide information. We cannot refund your money because the information cannot be returned. In the same way that you cannot return a piece of software that you buy from a retail store. We have removed your future charge date and you will have access until August 4th, 2016.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your website falsely indicates that one can cancel online, as per my reasoning given earlier. This is false information. If one cannot cancel online, there should be a notice that pops up saying to call in to cancel, but instead I was diverted to another screen indicating I can cancel online as per my reasoning before.
Please check your records because if you download my login times and clickthroughs, I did not access the information. If you look at my click through, I did not even click through any of your leads in a long time. The leads I have noticed in the past few months have been bad, so that was the reasoning in my wanting to cancel in the first place.
I would like the refund of my money. You cannot charge me for information I did not open, in the same way you cannot charge me for software if I never download it, if you want to use your logic.
Final Consumer Response /* (4200, 11, 2016/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You have yet to provide a good reason for why a refund cannot be issued. I do not want access to the data which was the reasoning for my cancelling in the first place. I feel Zbuyer's business conduct is both misleading and deceptive, and I would like my refund.
Final Business Response /* (4000, 9, 2016/08/04) */
We are sorry but we are not able to provide you a refund. We will make sure you have access for the time for which you are subscribed.

Initial Business Response /* (1000, 5, 2015/06/03) */
We are very sorry you are receiving unwanted phone calls. We have located your address in our database and have removed it. We received the information on August 8th, 2014. We have members that will call on old information to see if the home...

seller is still interested in selling. We apologize for the unwanted phone calls.

Initial Business Response /* (1000, 13, 2017/04/24) */
Dear [redacted],
I apologize for the lack of response. We strive to provide a successful and effective service. We did not receive your initial response and were not made aware of it. We WILL refund you for the second charge, and we apologize...

for not responding to you. We cannot, however, refund your first charge as you we able to utilize the service for that duration.

Initial Business Response /* (1000, 5, 2016/10/31) */
We are very sorry that you did not have a good experience. We do not offer refunds. he reason is simple, we provide information. We cannot refund your money because information cannot be returned. In the same way that you cannot return a piece...

of software that you buy from a retail store. We developed this policy to prevent people from joining our site, scraping information, then canceling and asking for a refund. We have no guarantee or warranties providing your personal or professional success with the information. You will have access to the information you paid for until November 7th, 2016.

Initial Business Response /* (1000, 5, 2016/01/11) */
We are sorry that you did not have a good experience. We do not refund the initial signup fee. The reason is simple, we provide information. We cannot refund your money because the information cannot be returned. In the same way that you...

cannot return a piece of software that you buy from a retail store. We developed this policy to prevent people from joining our site, scraping information, then canceling and asking for a refund.
We are unable to provide you a refund. We have canceled your account per your request.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This was not made clear to me on the first phone call. Also, I paid for information gathered in certain way, which is VERY important in what I do. Your company simply calls people on [redacted]... what a JOKE. MANY complaint can be found on line describing Zbuyers business practices.
Final Business Response /* (1000, 22, 2016/10/12) */
We have attempted to resolve this issue, but the customer completed a chargeback and is non-responsive. We have archived this complaint at this time.

Initial Business Response /* (1000, 5, 2016/07/14) */
We are very sorry that you did not have a good experience. We do not offer refunds. The reason is simple, we provide information. We cannot refund your money because information cannot be returned. In the same way that you cannot return a piece...

of software that you buy from a retail store. We developed this policy to prevent people from joining our site, scraping information, then canceling and asking for a refund. The account was used and 145 leads were viewed. We have removed your future charge date allowing you access until July 30th, 2016.

Initial Business Response /* (1000, 11, 2016/04/13) */
We apologize that you did not have a pleasant experience. After reviewing this situation, we have refunded the charge. We apologize for the mistake on the part of our salesperson and have implemented measures to ensure it won't happen again. ...


Initial Consumer Rebuttal /* (2000, 13, 2016/04/13) */
I immediately rescinded the complaint after Zbuyer settled. I'd appreciate it if this wasn't on their record as they made good on my complaint. Please take my complaint off of your website so it doesn't hurt the company.

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