Glenn Black Insurance Services

Dear [redacted]:As you know I am the owner and medical director of Colorado laser and Vein.Thank you for letting me know about this complaint, I was totally unaware of it. My staff should have notified me of her unhappiness and frustration. I could make myself available at the time of her treatment or...

combine the treatment with other options available to make it work for her.This also could be totally corrected if [redacted] personally contacted me at the time when she was dissatisfied with the treatment. My Cell Phone number is listed on my Business Card and any of my patients can call me anytime of the day or night. She definitely did not need the permission of my front desk person to call.I will send [redacted] a check for amount she paid for this treatment. Sincerely yours [redacted]