Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Sent: Monday, August 22, 2016 2:42 PM Subject: Re: You have a New Message from Revdex.com Regarding...
Complaint #[redacted] Classic Automotive Group Galveston was the only entity that performed major repairs on this vehicle since December 2015. Within 24 hours of battery indicator on dash panel illuminated vehicle was inoperable, was towed to [redacted] where it was discovered that one of three bolts used to mount alternator to engine was not found. They explained to me that where the part is located it would have not been possible for the bolt to back itself out. Because I have the broken alternator in my posession it can be closely examined and shows evidence that no bolt was ever installed. [redacted] stated they would appear in court on my behalf. I have also filed complaints with the Federal Trade Comission and Texas Attorney General [redacted]. I also plan to file for damages in small claims court. Please see attached photos as substantive evidence of faulty repair. Thank you for your prompt response to this matter. Sincerely, Jesse [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11835660, and find that this resolution would be satisfactory to me.
I called and talked to Ms [redacted] at 10:00am on Friday the 24th of July. I first appologized to her for her not feeling like we treated her very professionally. I assured her that I would follow up with our employee that dealt with her and coach him to be professional at all times. I...
also explained to her how Ford's Owner Advantage reward points work. They are only redeemable at the dealer where you previously aquired them. She said she understood and thanked me for calling. She seemed satisfied with my appology. Thanks,Kent N[redacted]Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Sent: Monday, August 22, 2016 2:42 PM Subject: Re: You have a New Message from Revdex.com Regarding...
Complaint #[redacted] Classic Automotive Group Galveston was the only entity that performed major repairs on this vehicle since December 2015. Within 24 hours of battery indicator on dash panel illuminated vehicle was inoperable, was towed to [redacted] where it was discovered that one of three bolts used to mount alternator to engine was not found. They explained to me that where the part is located it would have not been possible for the bolt to back itself out. Because I have the broken alternator in my posession it can be closely examined and shows evidence that no bolt was ever installed. [redacted] stated they would appear in court on my behalf. I have also filed complaints with the Federal Trade Comission and Texas Attorney General [redacted]. I also plan to file for damages in small claims court. Please see attached photos as substantive evidence of faulty repair. Thank you for your prompt response to this matter. Sincerely, Jesse [redacted]
The repair that was addressed had already gone over our warranty that we put on our repairs by months and miles. Thanks
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11835660, and find that this resolution would be satisfactory to me.
I called and talked to Ms [redacted] at 10:00am on Friday the 24th of July. I first appologized to her for her not feeling like we treated her very professionally. I assured her that I would follow up with our employee that dealt with her and coach him to be professional at all times. I...
also explained to her how Ford's Owner Advantage reward points work. They are only redeemable at the dealer where you previously aquired them. She said she understood and thanked me for calling. She seemed satisfied with my appology. Thanks,Kent N[redacted]Service Manager