Glenn's Appliance & More

From: [redacted] <[redacted]@yahoo.com>Date: Thu, Apr 21, 2016 at 9:58 AMSubject: Re: Resending the business response - Please forward rebuttal to [redacted]@cleve[redacted].Revdex.com.org if you disagreeTo: [redacted] <[redacted]@cleve[redacted].Revdex.com.org>Hi [redacted],Im sorry but I couldn't open the refusal letter from [redacted]..They may be sending me one but the information was given to me verbally by Teresa @ [redacted] by phone. I was told that the reason for the refusal to cover the claim because the manager Denise said that she was no where near my chain and denied any fault. I realize it was an accident but it was broken while sitting in a Sportclips hair washing chair with a hot towel on my face and maybe around my neck or head. I didn't know what an Mvp was and I just followed instructions by Denise as she had me scoot back in the chair which had my neck arched. I can't say whether it was fingers or a machine that was working on me because of the hot towel on my face.All I can say is that the chain was broken during whatever procedure she was doing behind me and was made aware as soon as I stood up and once again she apologized and took two pictures to send to the manager. The insurance will never cover a liability claim when the business denies responsibility. I feel that the business owner deferred to the insurance company knowing that by denying any reresponsibility that the claim would be refused.I have not been offered any resolution from the owner. I know that just because the claim was denied due to the response of Denise does not mean that the owner should not try to follow ethical business practices. I would like to refuse the proposed resolution of passing off to the insurance for a denial. Please use this response as my answer to NOT ACCEPT this as a resolution for my damage. I would like to fight this through every avenue available to me.Thank you,[redacted] C.[redacted]

Business response taken over the phone by Revdex.com staff (**)
Called the business  (440) 799-4734  on 9/11/2015 at 2:55PM and spoke with the manager D[redacted].  She indicated the owner posted signs at the front desk and in the waiting area advising the consumer if they  had not...

been in the salon within the last 2 months, the business reserve the right to apply restrictions. I asked if the restriction was on the coupon and she stated she was not sure. The business offered the consumer a 50% off and he became enraged because they refused the free offer. D[redacted] alleges they have numerous clients that only come once a year for a free hair cut and the owner is unable to turn a profit. The owner runs promotional offers monthly and the consumers to frequent the salon more than once a year takes advantages of the free or discounted services.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have several problems with the resolution of this matter.  The coupon clearly does not indicate that there are any restrictions (the person that took care of me even stated this).  If they do not want to honor the coupon due to those that only want a free haircut, I would like them to state it on the coupon.  Otherwise you are bringing in people under faulty pretense.  The fact that the manager does not address this indicates to me that he/she is not willing to change it.  The other thing that bothered me about the response is that the manager seems to indicate that I became enraged at the situation.  I do not know who took care of me, but not once did I raise my voice or was disrespectful towards the employee.  I told the employee that the coupon did not state that restriction and she did offer me a 50% discount in which I simply responded that I was not interested.  I left the premises by stating I was disappointed.  The fact that the manager indicates that I left the premises enraged either shows that she confused me with another person or simply wants to dismiss my complaint.  Again, I repeat what I would like done in this situation:  State in your coupon that there is a restriction on the advertise offer (limited to those who have come to their business within the past two months.)  Otherwise, I find this practice very deceiving. 
Regards,
[redacted]

Business response taken over the phone by Revdex.com staff (**)
Called the business  (440) 799-4734  on 9/11/2015 at 2:55PM and spoke with the manager D[redacted].  She indicated the owner posted signs at the front desk and in the waiting area advising the consumer if they ...

had not been in the salon within the last 2 months, the business reserve the right to apply restrictions. I asked if the restriction was on the coupon and she stated she was not sure. The business offered the consumer a 50% off and he became enraged because they refused the free offer. D[redacted] alleges they have numerous clients that only come once a year for a free hair cut and the owner is unable to turn a profit. The owner runs promotional offers monthly and the consumers to frequent the salon more than once a year takes advantages of the free or discounted services.