Glen's Tires American Fork Reviews (%countItem)
Glen's Tires American Fork Rating
Address: 540 E State Rd, American Fork, Utah, United States, 84003-2149
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+1 (801) 733-6477 |
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We have had multiple issues with this repair shop, first we took our car in for tires asked them to check the alignmnet they put the wrong size on (too small) and obviously did not do the alignment because a month later our tiers were shredded and out alignmnet was so bad it almost broke a tie rod. Next we also had a oil change where they told me they changed my air filter that they charged us for another mechanic we had to pay to check our car out after these guys took money from us a log of money to do a timing belt which they also charged us for spark plugs which we also discovered were not new and had to replace but the way we had to find all of this out was when we asked them to fix our timing belt they put the belt on ot sloppily through the car back together the car ran like crap and thus other mechanic shop took pictures of the problem and the timing wasnt done right we have tried to ask them over and over again to check the timing and they denied they made a mistake wouldnt help us and eventually we had to go and pay another mechanic $700 to do the job they were paid to do in the first place we have pictures of the bad plugs that were not new the air filter and the timing belt being off the certified mechanic that is working on my car now is willing to talk about this issue as well and their customer service was terri le they told me to junk my car because it was going to cost more then it was worth to fix it well they were right because we have paid them a while lot of money and had nothing fixed I am very upset my husband and I both wrote reviews on google describing our experiance.
Customer had the vehicle towed to us and requested that we fix the timing belt, we proceeded with the work. Upon completion the vehicle was running rough, we had no prior dealing with the vehicle before that, so we are not aware of how it was running before the timing belt broke. We replaced the spark plugs to see if this would help with the rough idle, but car still ran rough. Often times when timing belts break, it can cause internal damage to motor. Customer was not happy, so they took it to a so called friend mechanic, he claimed that we never change the spark plugs which was absolutely not true. After this, they continued to take the vehicle to one mechanic after another, each claiming they could fix what we had done wrong, we asked them to bring the vehicle back numerous times which they never would do. Standard in the industry, that once you take your car that has been worked on to others, you void any kind of labor claim. We almost never have problems with our customer, and if we do have a misunderstanding we are prompt to fix it and make it right for them. These folks have threatened nearly from the minute they took the car. We would have been more that happy to look at the car again, but they would never bring it back. As far as the tires and alignment are concerned, they will continue to wear the rear tires out because they need shims in the rear to correct the camber, we did the alignment, but shims are extra labor and are not included in an alignment. They neglected to tell you that we gave, yes gave them two rear tires to try and calm them down. But these rear tires will wear out also if they do not put shims in the rear of vehicle. To end the story they have threatened to cancel the credit card, request money from us, and have gone to you to get this resolved, when all they had to do was bring the car back to us so we could fix it if there was a problem. I wonder if the car is still running rough?