Glenwood Funeral Home and Cemetery

March 2. The body of the deceased was transported from the Medical Examiner's office in Edmonton to a funeral home in Sherwood Park.

After discussion with Glenwood Funeral Home, closer to Red Deer where we reside.

Received a charge from the funeral home for $598.50 for transportation costs from the Medical Examiner in Edmonton to Glenwood Funeral Home.

Investigation on the Medical Examiner website revealed that the ME covers the charge of transportation to and from the deceased location up to equal distances (the deceased passed away in Sherwood Park and was returned to a funeral home in Sherwood Park). So this falls under the ME description.

Requested a refund of the $598.50.

March 4, on the phone, I talked to the manager at Glenwood, who informed me that the charges were valid and they would not be refunded. On March 6, I called the Medical Examiner's office and spoke with an employee who confirmed my inquiry was correct. I spoke with an employee at the Alberta Funeral Services Regulatory Board (AFSRB), who also confirmed that transportation to and from is covered.

At the end of the day on March 6, I emailed Glenwood advising of my findings and formally issued a complaint and requested a refund.

March 7, Glenwood responded that he had spoken to a different person at the Medical Examiner's office, and that she said the charges were valid. Glenwood suggested I speak to her. They also suggested I contact the AFSRB.

At this point I informed Glenwood that we'd be proceeding with the complaint.

We are disputing the $598.50 as well as the fact that this has probably happened to many other people who are unaware.

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