Glenwood Pet Hospital Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Glenwood Pet Hospital
is not a grocery store, and any attempt to equate the ethical business
practices of the two is both silly and inconsequentialDrP***’s response
fails in the following respects:1.) Glenwood Pet
Hospital will provide a written prescription for medication when one is
requested, but does not routinely inform pet owners that this option is
available to themI suggest that many pet owners are unaware of this fact. In this way, ignorance is a money-maker at
Glenwood Pet Hospital, and the staff obviously intends to keep it this way.2.) DrP*** contends that his prices are
competitiveIf he is so sure of this, why does his clinic not routinely inform
clients of their right to have written prescriptions for medications and
treatment options, and let consumers test the open market place to see if his
assertion is correct? Perhaps he would be “very surprised” to learn that he is
not so competitive as he believes.3.) As for protecting
consumers from “dubious” purveyors of medications, the licensed pharmacists at
CVS have far more quality control and professional expertise than the
non-licensed veterinary assistant who counts out pills in the dispensary at
Glenwood Pet Hospital.4.) DrP*** is
correct that is his business practice is not illegalBut compassionate care
and ethical responsibility should include the need to inform pet owners about
all their options regarding the care of their pets, including the ability to
have their prescriptions filled elsewhere
Regards,
*** ***

To the Revdex.com:We find fault with the complaint lodged by *** *** on the following groundsGlenwood Pet Hospital never refuses to write prescriptions for medications or prescriptionfoods whenever a client requests them, as long as there is an established, valid,
doctor-client-patient relationship as dictated by local, state, and national lawsGlenwood Pet Hospital medications are quite reasonably and competitively pricedWe find thatour prices are often less expensive than our local brick and mortar competitors, as well as onlinepharmaciesTo be quite honest, it was very surprising to learn that CVS would have the medication at a significantly lower costWith that stated, in this day and age, there is no doubt almost always a less expensive option, some reputable and some dubiousHowever, no business is expected to send clients/customers elsewhere(Ex: No one would require Wegmans to tell you that Country Fair has the same eggs for $.99, instead of $1.29.) Further, it is not reasonable for Glenwood Pet Hospital to know what prices other businesses are offering for medications(In fact, it is illegal for veterinary practices in a given area to cooperate to "fix" prices.)Glenwood Pet Hospital has followed every legal and ethical responsibility in our dealings with Mr*** and his pet.Respectfully, on behalf of the entire Glenwood Pet Hospital Staff,Dan P***, DVM