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GLG Lighting, Inc.

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Reviews GLG Lighting, Inc.

GLG Lighting, Inc. Reviews (9)

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I never wrote the serial number on the receipt, the salesperson Tracy did, I showed her what I wanted on the catalogue and she wrote the wrong number on my receipt, how is that my fault? I wanted a two light sconce, she wrote for a three light, how am I to know exactly what she wrote? I trusted that the employees at this place know what they are doingand I still have them because I can't return them as the business said, I can only get store credit, but I don't wanna deal with them anymore as a customerthey are liars and incredibly RUDE! I have the photo of the sconce I wanted and I should've been charged way less for it, but I ended getting a piece I do not want and payed extra for iti want to be reimbursed for the difference in price of what the light sconce should've cost me and for the mistake that THEY made
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

She can exchange the items for the light fixture and we would be more than happy to credit her the difference

Revdex.com has good business concepts and fine strategy.
also use ltest technology to improve business. [redacted]

Customer ordered and received exactly what she ordered within the promised week. The model numbers on the invoice match exactly the model numbers on the items she picked up and still has. We offer store credit if she is not satisfied with the items she ordered. Thank You.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 i never wrote the serial number on the receipt, the salesperson Tracy did, I showed her what I wanted on the catalogue and she wrote the wrong number on my receipt, how is that my fault? I wanted a two light sconce, she wrote for a three light, how am I to know exactly what she wrote? I trusted that the employees at this place know what they are doing. and I still have them because I can't return them as the business said, I can only get store credit, but I don't wanna deal with them anymore as a customer. they are liars and incredibly RUDE! I have the photo of the sconce I wanted and I should've been charged way less for it, but I ended getting a piece I do not want and payed extra for it. I want to be reimbursed for the difference in price of what the 2 light sconce should've cost me and for the mistake that THEY made.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: we bought a new house and for house warming purpose we went their on 09/**/2013 to purchase a chandelier, and before purchase we explained them that we need this item within 4 to 5 days for house warming, if delay we won't be able to wait and sales rep [redacted] promised me that the item we are looking its in warehouse and they just need to install n deliver, and they charged $2500 on my american express card, I saw in front bottom of the receipt in very small says no refund on special order, so I asked even that I need the product on time or I have purchase another place and I will ask for money back and your receipt says no money back, but they convinced me not to worry , I ll get the product on time. But after 3 days they called me that I have to wait for it 2 to 3 weeks because its special order, I was totally surprised, I told them I cant wait and I need the money back, but they denied and said its against the store policy, I had the house warming so I went to another place and purchase another chandelier which was more money total of $3000 plus shipment. I filed a dispute with amex card for my money but they are lying that I found cheaper product thats why I am asking money back, and they said they will not refund my money, but I have a proof of new receipt that the another product was more money. Sir please help me for my refund $2500 , its a very hard earn money which is stuck their.Desired Settlement: Sir its 4 months I can provide their receipt and new product receipt that explains completely that my goal was not to save money ,just to receive my item on time for house warming, I end up spending more money but I just want my money back from Bowery lighting( universal lighting inc.), it' s $2500 dollars sir ,they kept my money never gave me product on time, so please help my to receive my money. I just need my refund $2500.

Business

Response:

This person placed an order for a crystal chandelier on 9-**. When we called him on 9-** at 4:55pm to tell him his order is ready to be picked, he said he found the same item for seven hundred dollars less and that he doesnt want it unless we give him an addiiotnal $700 discount. On this customers signed invoice it clearly states no refunds, store credit only. This person has disputed this transaction three times with american express and has lost his dispute all three times. I have copies of all of our store policies and a signed invoice from this person which verifies everything. He continuously is making up false claims and allegations with out any facts to support any of his accusations. Nothing is more important to us than taking care of our customers. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

but sir please help me for $2500 refund which is still holded by the bowery lighting. There reason is completely invalid that we wanted the product cheaper than 2500,this is a lie,we just wanted the product on time for the house warming purpose which we told them at the time of purchase on 9-** that we need the product in a week but still I never got my product or credit or refund,my $2500 is stuck since 09-** for no reason . I have both purchase receipt, you can compare the price I purchased from another place was higher than bowery lightning, so they are completely lying.Sir it's a request to reopen my case and help me out please for my hard earn money of 2500.

?

Sincerely,

Business

Response:

We have addressed this issue thank u.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

So far we haven't heard any resolving response from bowery lighting regards my money refund or even they are willing to talk or no, so I still request Revdex.com to help me for my $2500.00 refund.

thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Owner of business was nasty to me and my 74 year old mother after I began to complain about the quality of service that I was being offered. After his employee sold me something that I was told was going to be delivered to my house (it wasn't), and his mother was rude to me over the phone to go and pick it up, I then had to wait 45 minutes outside because they don't open up in time. I found the item I had purchased was cheaper on their website and after the salesman guaranteed the item would work in my house without any major work being done, it didn't. I then told him that this isn't how a good business was run, he began to insult and belittle me, saying that he didn't care about me or my business, that he wasn't going to give me any refund and that I should get out of his store. He then proceeded to call my mother a miserable old lady and he didn't need our [redacted] business that he was rich. I never cursed at him or even got loud with him. He behaved in a totally unprofessional manner and I ended up leaving with $135 less than what I had paid for the merchandise because I felt threatened and wanted to just get out of the store.Desired Settlement: I would love it if I was able to get the full amount of my purchase back, however my only true wish is that he never make anyone feel the way I did after I left his establishment.

Business

Response:

This customer is out wright lying!!!. This customer purchased 2 pendant fixtures from us on or about 9-**. The items came in as promised. ( After their order was placed several days later they found these items on our website less a special 20% discount we offered online for on line purchases only, we had no problem giving them this discount, as we appreciated their bus). The customer did not want to pick them up, she wanted them del to her. Of course that is not a problem, but the customer would be responsible for the shipping charges. One of our sales representatives called them to let them know how much the shipping charges would be, ($10.00). And this customer flew of the handle, cursing, screaming at our sales representative, they then said they would come in to pick up their order. This past Saturday morning this customer came in. They did not wait at all, we opened promptly at 10:00 am like we do every Sat morning. They did not want the lights. They wanted to return their order. They special ordered 2 wac pendants. They wanted to convert an area from recessed lights to these pendant fixtures, which is a very common occurrence that people convert all the time. (They are claiming that our sales representative lied to them about being able to do this), which is complete nonsense. Regardless of these events, we told them that anything that is special ordered from our showroom can only be returned for store credit less the manufacturers restock fee. They started to scream and curse at our salesman in front of several customers in our showroom. This customer was intentionally making a scene in the showroom. This customer did not want store credit for her order and did not want to pay the restock fee. After at least 20 min or so of this behavior, ( they were threatening us of contacting the Revdex.com, etc, writing bad reviews if we dont do what they want etc, etc.) We called the police to have this customer removed from our showroom. We wish to not have any more contact or dealings with this customer so we provided them a full refund less the manufacturers restock fee. Nothing is more important to our company than providing the best possible customer service we can. We went out of our way to try and accommodate this customer and for them to make all of these false accusations is very unfortunate.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The only person that is lying here is the person who responded to the complaint. Lie #1: I have witnesses to discredit everything that was stated by the representative of this business. Employees from a neighboring store witnessed the fact that the employee didn't open up for 45 minutes and actually told me that they consistently make their own hours. Lie #2: I was given a credit for the price difference the same day of purchase because that was when I went home and saw the price difference online (the credit card company can verify that). Lie #3: The employee that sold me the pendants told me shipping to my home was included and wrote on the receipt (that I still have) "shipping included". I also came to find out from an employee at the store that the woman on the phone who called me to tell me that I needed to pick up my merchandise (in a very nasty tone), that it wasn't being delivered, and that it didn't matter whether it was supposed to be shipped to my home, was the [redacted]r. Lie #4: No one ever called me from the store (& I can obtain phone records of that as well) to tell me about shipping charges. I also find it offensive that this person would accuse me of cursing and flying off the handle over something so ridiculous. Lie # 5: I spoke to two electricians about switching the high hats for the pendants that the sales rep sold me and it would involve cutting into sheetrock and a lot more work than what the sales rep told me. I was also never told that this was a "special order". Lie #6 I never cursed or screamed at anyone in the store. As a matter of fact I was the one who was screamed at, and names and insults were hurled at me, which then led me to call the police because the owner was speaking in such a menacing tone that I feared for my safety. Which brings me to Lie #7: I was the one who called the police and I have the police report to prove it. The police officer said that this was a pretty common occurance with the businesses on this strip of road and that the only real repercussion I had was to file a complaint and take them to civil court. Lie #8 They did no such thing to accomodate me as a customer. As a matter of fact aside from insulting me, they also managed to throw insults at my 74 year old mother who was shopping with me. The behavior of the owner of this establishment was appauling and disgraceful. The only thing that the representative who responded to my complaint got right was that I did tell them, not threaten them, that I would be contacting the Revdex.com, which is fully in my right to do when an injustice like this has been done. Thank You

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

How would u like us to respond to this nonsense? We provided the customer a full refund less a restock fee for this special order, thank u. We will not deal any further with this person as we addressed all of these matters in our initial response, thank u.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received a full refund for my return and am still completely dissatisfied with the service and lies of this company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Revdex.com has good business concepts and fine strategy.

also use ltest technology to improve business. [redacted]

Review: The worst unreliable service. First I worried that my order would never make it to me. No one contacted me or sent any shipping info. I called many times and would get a voice mail, finally one day someone answered the phone and said he couldn't help me because all staff were gone for the day and I should expect a phone call back the next day. Of course no one called me, instead someone finally sent me a tracking number. I got not exactly what I saw online, didn't even fully open it and packed it back as it was originally packed. I right away asked for a return label and the guy, his name is [redacted], would pretty much ignore my request, he was emailing with me arguing back and fourth for days and still no word about my return. I said I will have to have Revdex.com deal with this because this was getting way too stressful. Finally he responded after I didn't hear from him with: "there is a 25 % RESTOCK FEE plus shipping charges, please confirm you want to still continue with return so we can get an rga issued for u" I have never experienced anything like that! Very unprofessional and if your order is not what you saw online, you will have to fight for it to be returned let alone a full refund! This place has cost me stress and frustration and it definitely needs to be looked into. Thank youDesired Settlement: Full refund and paid shipping label

Business

Response:

This person is out wright lying. First I will provide a copy of this persons order, please see below:

You can see that this order was placed on 9-**. You can also see the model number of the item that was purchased and received by this person. On 10-** at 10:31pm, this person emailed us asking us when this order will ship. On 10-** at 11:03am we emailed this person her tracking number.( Standard del time is 7-10 bus days as is clearly stated on the product page.

10/* Fed Ex TK# [redacted]. On 10-** at 10:20pm, this person emailed us claiming that we sent her the wrong item. On 10-** at 11:33pm we emailed her back asking her for the model number of the item she received. On 10-** she emailed us back , see below

As you can see the model number of the item on the box label matches the item that she ordered on her invoice. We have no control over the fact if she ordered the wrong item, we can only del what was ordered on her invoice.

She then sent us this email,

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Description: LIGHTING FIXTURES-RETAIL, LIGHTING FIXTURES-RETAIL, WHOLESALERS & DISTRIBUTORS

Address: 1210 Broadhollow Road, Farmingdale, New York, United States, 11735-3910

Web:

www.bowerylighting.com

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Shady, yet now dead: once upon a time this website was reported to be associated with GLG Lighting, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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