Mrs [redacted] job was completed on June 28, We always tell the customer we offer free dirt orders for up to a year as long as they are in compliance with the warranty We also provided her with Foundation Maintenance packet that you can see on the contract she initialed that she received In addition we explained she needed to properly water around her foundation as well as install gutters around her home These are maintenance items that the homeowner agrees to when signing the contract She has gutters on the front of her home, but they are filled with leaves and debris causing obstructionOn August 8, she called in for a dirt order We sent the foreman out to the home, and he sent pictures back of huge ruts in the yard in areas we did not do work This means the home is not being properly watered and maintained The pictures also showed all the plants around the perimeter as well as the grass were all dead We explained to the customer again how important it is to properly maintain the home, we went over the packet, and showed her where she signed that she understood We went ahead and did the dirt order at that time, because she agreed to do her part in maintaining the home On September 19, she called again explaining there were sink holes We scheduled a dirt order, and when our foreman arrived at the home to find the foundation was still not being properly watered and the gutters had not been installed We once again went over everything with the customer as well as showing her what not watering the foundation properly does to the soil as well as not have gutters does to the soil around the home Even though the dirt cracking and eroding was not G.LHunt's responsibility we still honored a dirt order We followed up our conversation with a letter explaining everything to her and asked that she please take care of her home Since that time we visited the home once more in the year On the last visit we told the customer we would not do any further dirt orders until she was in compliance with her warranty This means watering the foundation during dry season and installing gutters for the rainy season When she recently called again we made another visit to the home Please see pictures attached She still does not have gutters in the area the soil is eroding, everything is overgrown and dead, and you can see the home is not being properly maintained She was sent another compliance letter that states all we are asking is that she install gutters and maintain the home and we will be happy to come out again with a dirt order Unfortunately, at this time we will not do any additional dirt orders until the homeowner starts maintaining the home in compliance with her warranty We have explained this again and we have followed it up with another letter.FYI, it would not allow me to add any additional documents, but I have more pictures
If Ms [redacted] will come to our office at Universal City Blvd, Universal City, we will have the paperwork for her to sign and a check for the $waiting for herPlease call our office at [redacted] to coordinate with me when you will be arrivingThanks, [redacted]
Mrs [redacted] job was completed on June 28, We always tell the customer we offer free dirt orders for up to a year as long as they are in compliance with the warranty We also provided her with Foundation Maintenance packet that you can see on the contract she initialed that she received In addition we explained she needed to properly water around her foundation as well as install gutters around her home These are maintenance items that the homeowner agrees to when signing the contract She has gutters on the front of her home, but they are filled with leaves and debris causing obstructionOn August 8, she called in for a dirt order We sent the foreman out to the home, and he sent pictures back of huge ruts in the yard in areas we did not do work This means the home is not being properly watered and maintained The pictures also showed all the plants around the perimeter as well as the grass were all dead We explained to the customer again how important it is to properly maintain the home, we went over the packet, and showed her where she signed that she understood We went ahead and did the dirt order at that time, because she agreed to do her part in maintaining the home On September 19, she called again explaining there were sink holes We scheduled a dirt order, and when our foreman arrived at the home to find the foundation was still not being properly watered and the gutters had not been installed We once again went over everything with the customer as well as showing her what not watering the foundation properly does to the soil as well as not have gutters does to the soil around the home Even though the dirt cracking and eroding was not G.LHunt's responsibility we still honored a dirt order We followed up our conversation with a letter explaining everything to her and asked that she please take care of her home Since that time we visited the home once more in the year On the last visit we told the customer we would not do any further dirt orders until she was in compliance with her warranty This means watering the foundation during dry season and installing gutters for the rainy season When she recently called again we made another visit to the home Please see pictures attached She still does not have gutters in the area the soil is eroding, everything is overgrown and dead, and you can see the home is not being properly maintained She was sent another compliance letter that states all we are asking is that she install gutters and maintain the home and we will be happy to come out again with a dirt order Unfortunately, at this time we will not do any additional dirt orders until the homeowner starts maintaining the home in compliance with her warranty We have explained this again and we have followed it up with another letter.FYI, it would not allow me to add any additional documents, but I have more pictures
If Ms [redacted] will come to our office at Universal City Blvd, Universal City, we will have the paperwork for her to sign and a check for the $waiting for herPlease call our office at [redacted] to coordinate with me when you will be arrivingThanks, [redacted]