Glick Nissan, Inc.

New vehicle was delivered with paint defects. There are two paint chips on the passenger side front fender. These chips go through the primer or to the metal. also there is a defect on the driver side under the rear quarter panel. The silicon plastic base coating has peeled.Desired Settlementconsumer would like to return the 2013 vehicle and receive their 2010 trade-in back - registered and inspected. Cancel contract and finance agreement.Business' Initial Response Please be advised that [redacted] spent 11 1/2 hrs (9 am-8:30pm) at our dealership purchasing a 2013 Altima. Once he selected the vehicle he wanted, all paperwork was explained and completed. [redacted] checked it completely and agreed to all terms/costs and signed the deal. He then insisted we cancel the plates/registration on his trade, give him a receipt and fax the same to his insurance co to "make sure the plates would not be used again on any vehicle". We did this and then registered the new Altima which included having Glick Nissan write a check to cover the sales tax. We proceeded to ready the car for delivery. [redacted] demanded to oversee the process while he continued to inspect the car. He refused to allow any of our employees to drive or move the vehicle. He insisted he drive the car,with a salesman as passenger,back from our satelite lot where it had been stored,and later, to the gas station to fill the tank which is part of our usual pre-delivery process. Shortly after, [redacted] noticed two things he had concerns about; 1. an imperfection inside one of the rear wheelwells. He had at least 10 employees take time to inspect the area (salesmen & mgrs, service mgrs, techs and the VP who is a licensed vehicle damage appraiser since 1973). The problem was a small spot where the silicone covering a spot-weld had overlapped. This had no bearing on the operation or safety of the vehicle and could have been removed with a razor blade, but [redacted] refused to let us do so. 2. 2 tiny paint imperfections, each the size of a ballpoint pen tip, about 1/2 inch apart on the RF fender. We offered to order touch-up paint for him.Because [redacted] had been so demanding and indecisive concerning his purchase, he was given the chance to cancel the deal more than once throughout the day. It was explained to him, however, that if he took the vehicle off the premises, the deal would stand and we would not take the car back. We did not want him to say we had pressured him in any way. We had in fact, been extremely patient and accommodating in our efforts to please him.Close to 7:00 pm, [redacted] said he didn't want the car because of the above stated imperfections he had found, and wanted his trade back - with his original plates. We explained that was impossible because we had cancelled them according to his instructions. We said we would cancel the deal and offered him a ride home until the next day when his trade could be reregistered, but he would be responsible for the costs. He also needed to reimburse us the amount we had paid to cover the sales tax for the 2013 Altima. He would get a refund once the State processed the cancellation. [redacted] said that was unacceptable.Shortly after 8:00 pm [redacted] changed his mind again and decided to take the new Altima. He drove off the premises saying he would return the next day for the touch-up paint. He did come back the following day when a salesman helped him touch up the two tiny specks. He said he was satisfied and left.A day or so later we received a call from Nissan Motor Corp stating [redacted] had filed a complaint and made the following demands of them;1. that NMC was to make Glick Nissan take back the vehicle he purchased and return his 2010 Altima registered and inspected at their expense.2. that NMC was to find another dealer to accept the exact deal he had made with Glick Nissan and provide a new vehicle matching the one he purchased there.The representative fron NMC informed [redacted] that all dealerships are independently owned and they could not, nor would not do this.We feel all personnel at Glick Nissan were extremely patient with [redacted] at all times, going above and beyond to meet his unrealistic and unreasonable demands, in an effort to make him happy.

New vehicle was delivered with paint defects. There are two paint chips on the passenger side front fender. These chips go through the primer or to the metal. also there is a defect on the driver side under the rear quarter panel. The silicon plastic base coating has peeled.Desired Settlementconsumer would like to return the 2013 vehicle and receive their 2010 trade-in back - registered and inspected. Cancel contract and finance agreement.Business' Initial Response Please be advised that [redacted] spent 11 1/2 hrs (9 am-8:30pm) at our dealership purchasing a 2013 Altima. Once he selected the vehicle he wanted, all paperwork was explained and completed. [redacted] checked it completely and agreed to all terms/costs and signed the deal. He then insisted we cancel the plates/registration on his trade, give him a receipt and fax the same to his insurance co to "make sure the plates would not be used again on any vehicle". We did this and then registered the new Altima which included having Glick Nissan write a check to cover the sales tax. We proceeded to ready the car for delivery. [redacted] demanded to oversee the process while he continued to inspect the car. He refused to allow any of our employees to drive or move the vehicle. He insisted he drive the car,with a salesman as passenger,back from our satelite lot where it had been stored,and later, to the gas station to fill the tank which is part of our usual pre-delivery process. Shortly after, [redacted] noticed two things he had concerns about; 1. an imperfection inside one of the rear wheelwells. He had at least 10 employees take time to inspect the area (salesmen & mgrs, service mgrs, techs and the VP who is a licensed vehicle damage appraiser since 1973). The problem was a small spot where the silicone covering a spot-weld had overlapped. This had no bearing on the operation or safety of the vehicle and could have been removed with a razor blade, but [redacted] refused to let us do so. 2. 2 tiny paint imperfections, each the size of a ballpoint pen tip, about 1/2 inch apart on the RF fender. We offered to order touch-up paint for him.Because [redacted] had been so demanding and indecisive concerning his purchase, he was given the chance to cancel the deal more than once throughout the day. It was explained to him, however, that if he took the vehicle off the premises, the deal would stand and we would not take the car back. We did not want him to say we had pressured him in any way. We had in fact, been extremely patient and accommodating in our efforts to please him.Close to 7:00 pm, [redacted] said he didn't want the car because of the above stated imperfections he had found, and wanted his trade back - with his original plates. We explained that was impossible because we had cancelled them according to his instructions. We said we would cancel the deal and offered him a ride home until the next day when his trade could be reregistered, but he would be responsible for the costs. He also needed to reimburse us the amount we had paid to cover the sales tax for the 2013 Altima. He would get a refund once the State processed the cancellation. [redacted] said that was unacceptable.Shortly after 8:00 pm [redacted] changed his mind again and decided to take the new Altima. He drove off the premises saying he would return the next day for the touch-up paint. He did come back the following day when a salesman helped him touch up the two tiny specks. He said he was satisfied and left.A day or so later we received a call from Nissan Motor Corp stating [redacted] had filed a complaint and made the following demands of them;1. that NMC was to make Glick Nissan take back the vehicle he purchased and return his 2010 Altima registered and inspected at their expense.2. that NMC was to find another dealer to accept the exact deal he had made with Glick Nissan and provide a new vehicle matching the one he purchased there.The representative fron NMC informed [redacted] that all dealerships are independently owned and they could not, nor would not do this.We feel all personnel at Glick Nissan were extremely patient with [redacted] at all times, going above and beyond to meet his unrealistic and unreasonable demands, in an effort to make him happy.

We put a down payment of 100 dollars but didn't like the color and had to buy from a different dealership. The manager refuses to refund On March 9th me and my fiancee [redacted] were interested in buying a 2015 nissan murano base model from glick nissan. We did the finance papers and [redacted] gave 100 $ deposit but we were very troubled about the color of the car. First of all, dealership had zero base model murano and the salesman [redacted] kept insisting that he can get only one murano later on and Java color. We had to google what java color really is and didn't like it at all, but [redacted] kept saying that it's the only one they can get. The next day we found a black color at another dealership and [redacted] called [redacted] to ask again if he could get another color and if he couldn't then we had to go with the other dealership. [redacted] firmly replied that java is the only color, we also never spoke with the manager about the color or any other issues, strictly with [redacted]. When [redacted] went and asked for the refund the manager became very unprofessional and rude and kept saying that he could get any other colors while [redacted] kept saying none are available. The manager refused the refund and [redacted] wrote a complaint with [redacted] and Revdex.com. After the complaints the manager called me and said as long that he will refund me as long as I show that I bought a black murano to which I agreed. The next day [redacted] texted [redacted] and said he needs to also take out the [redacted] review to which [redacted] refused and [redacted] said the manager will not refund. All his texts are saved. At the original complaint the manager says we got a better deal but that's not true, showed him the paperwork that the other dealership matched the monthly payments and also added 3 extra months. So we actually lost money on a deal and it only shows how much we cared about the colorDesired Settlement100 dollar refundBusiness Response Again, I am very confused. This is the same complaint as case #XXXXXX, only this time it is being written by [redacted], the actual customer. She says "we also never spoke with the manager about the color or any other issues, strictly with [redacted]." In case #XXXXXX, it was stated "Asked the sales representative [redacted] and the manager multiple times to try to find a different color but they said not available." In this case, [redacted] says "The manager refuses to refund." That is incorrect as she also says "the manager called me and said he will refund me as long as I show that I bought a black murano to which I agreed." It was agreed that [redacted] would come down to Glick Nissan to pick up HER $100 deposit and to discuss the process for performing future service and maintenance work in a good faith gesture by both parties. I do not know what conversations [redacted] and [redacted] were involved in. However, I do know the conversation I had with the only person that counted in this matter, and that was [redacted] the proposed purchaser and depositor. I have called [redacted] again to find out when she would be picking up her deposit. I have left [redacted] an additional message asking her to call me about her deposit refund. Again I have received no return call. What more can I do? Please advise me on what else I can say or do to have this annoyance stopped! I would mail the refund back, but I'm afraid she might say it was never received and cashed by someone else. I would like her signature stating she has received her refund of $100 at the dealership as originally agreed upon. Thank you for your help and additional guidance as necessary.