Glideaway Manufacturing Co

Mr [redacted] somehow the transition in personnel here caused us to not send you a message back on April 6th that a credit had been approvedThe amount of $400, covering your purchase was credited back to the store in your name That was given to AAA Discount Furniture dba/ Mattress Outlet in St Charles MO Sorry for the delay, hope the good news allows for some weekend shoppingThank you [redacted] Director O,S,D & Warranty Glideaway Mfg [redacted] StLouis, MO [redacted]

I have reviewed the file and asked the consumer to provide me a picture of the mattress in question.More to follow [redacted] , Director of Warranty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/02/22) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glideaway.com
Apparently there was some confusion concerning the shipping address we received for sending a replacement mattress protector to the...

consumer. If the consumer will provide us with a correct shipping address, we will send another
mattress protector as originally sent by our warranty department.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have e-mailed the above email address my current correct address. I look forward to receiving my mattress pad.

Mr. [redacted] somehow the transition in personnel here caused us to not send you a message back on April 6th that a credit had been approved. The amount of $400, covering your purchase was credited back to the store in your name.  That was given to AAA Discount Furniture dba/ Mattress Outlet in St...

Charles MO 63303. Sorry for the delay, hope the good news allows for some weekend shopping. Thank you.   [redacted] Director  O,S,D & Warranty Glideaway Mfg. [redacted] St. Louis, MO 63114 [redacted]

I have reviewed the file and asked the consumer to provide me a picture of the mattress in question.More to follow. [redacted],  Director of Warranty