GlimmerLux

Initial Business Response /* (1000, 5, 2015/05/04) */
Our records indicate that the consumer registered for the promotional trial membership on 09/06/As advised directly on the payment page the terms and conditions, as well as any additional terms, conditions and covenants are made referenced
in or made available by the hyperlink on the Credit Card Payment Page upon registrationThis Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act
By participating in the risk free trial and enrolling for a trial order, members will be shipped a pair of sunglasses for $S&HOur members are given the opportunity to try it for days to enjoy their purchase and determine if the item is a suitable fitIf not, the unopened item may be returned within the allotted time by contacting our Customer Care toll-free line or by via emailTo which our members are then given a RMA number
If our members are satisfied, they do nothing and agree to be charged $Plus, they agree to be enrolled in our Monthly VIP Membership Program where days from their initial order date and every days thereafter they will receive a new item for the discounted retail price of $(Free Shipping)Our members have the option to cancel their VIP Membership at any time
On 3/03/the consumer contacted our customer service call center in an attempt to gather information regarding the charges he incurredOur customer service representative advised him of the Terms and Conditions he agreed to upon signing up for the promotionIn an effort to show good faith to the customer, our Billing Department Manager emailed the consumer a courtesy full $refund offer
Contrary to the consumer's claim the evidence within this document will show that he knowingly participated in our risk free trial starting at $His failure to cancel within the day trial period resulted in the account becoming a VIP membership as specified within the terms he agreed toThe consumer enrolled for the fourteen (14) day trial on 09/06/Upon sign up customers must agree to the terms & conditions and privacy policy that are presented on credit card payment and enter a valid credit card and CVVnumber before proceeding any further
Upon sign up users must agree to the terms of use and privacy policy that is presented on the site as well as enter a valid credit card and CVVnumber before proceeding any furtherPlease note that the recurring membership fee is mentioned on the payment page within the "Satisfaction Guarantee" sectionIf a customer does not cancel the trial subscription and return the merchandise; they will then automatically upgrade to a recurring VIP membership per the terms entered into
Although the consumer simply failed to cancel the day trial period nor returned the item to avoid becoming a recurring VIP Member, after careful consideration on 5/1/our billing department manager decided to go against our strict no refund no return policy, to meet the consumer halfway and issued the consumer a courtesy refund in the amount of $along with keeping possession of all products received

Initial Business Response /* (1000, 5, 2015/08/11) */
Our records indicate that the consumer registered for the promotional trial membership on 09/08/2014. As advised directly on the payment page the terms and conditions, as well as any additional terms, conditions and covenants are made referenced...

in or made available by the hyperlink on the Credit Card Payment Page upon registration. This Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act.
By participating in the risk free trial and enrolling for a trial order, members will be shipped a watch for $5.99 S&H. Our members are given the opportunity to try it for 14 days to enjoy their purchase and determine if the item is a suitable fit. If not, the unopened item may be returned within the allotted time by contacting our Customer Care toll-free line or by via email. To which our members are then given a RMA number.
If our members are satisfied, they do nothing and agree to be charged $98.00. Plus, they agree to be enrolled in our Monthly VIP Membership Program where 45 days from their initial order date and every 30 days thereafter they will receive a new item for the discounted retail price of $49.00 (Free Shipping). Our members have the option to cancel their VIP Membership at any time.
On 08/10/2015 in an extremely irate manner the consumer contacted our customer service call center in an attempt to gather information regarding the receipt of multiple watches. Although the consumer repeatedly interrupted our customer service representative as she attempted advised the consumer of the Terms and Conditions he agreed to upon signing up for the promotion, the consumer was thoroughly educated. The consumer admitted to not reading the Terms and Conditions, however requested a refund. Our customer support representative explained the very strict return and refund policy in which the consumer agreed upon order placement.
Contrary to the consumer's claim the evidence within this document will show that he knowingly participated in our risk free trial starting at $5.99. His failure to cancel within the 14 day trial period resulted in the account becoming a VIP membership as specified within the terms he agreed to. The consumer enrolled for the fourteen (14) day trial on 09/08/2014. Upon sign up customers must agree to the terms & conditions and privacy policy that are presented on credit card payment and enter a valid credit card and CVV2 number before proceeding any further.
Upon sign up users must agree to the terms of use and privacy policy that is presented on the site as well as enter a valid credit card and CVV2 number before proceeding any further. Please note that the recurring membership fee is mentioned on the payment page within the "Satisfaction Guarantee" section. If a customer does not cancel the trial subscription and return the merchandise; they will then automatically upgrade to a recurring VIP membership per the terms entered into.
Although the consumer simply failed to cancel the 14 day trial period nor returned the item to avoid becoming a recurring VIP Member, after careful consideration on 8/11/15 our billing department manager decided to go against our strict no refund no return policy and offered the consumer a courtesy refund in the amount of $109.00 along with keeping possession of all products received. However, the customer declined our courtesy offer. Despite the consumers decline of our offer and in an effort to seek a resolution, our Billing Support Manager has issued the consumer a courtesy refund in the amount $73.50. Respectfully, this is the extent of resolution to be met with the consumer.