Glines Carpet One, Inc

Review: We hired Glines Carpet One to install floor tile in 3000 sq.ft. home & model 2 showers. We set a limit of 3 to 4 months max, which was acknowledged & agreed upon by Glines Carpet One. We required only licensed contractors work in our home in our agreement. We stated requirement of consistency in the laying of the tile & required 1 person in charge overseeing to insure industry standards & consistency. We have raised foundation & insisted/required top quality installation & would pay to have the entire house subfloor replaced or floated in order to achieve our goal. We stated we would not allow anyone laying tile in our house who was just learning, and Glines agreed to that and all our requirements & gave us a contract in writing agreeing to install our tile to the industry standards which is 2/32nd's of an inch. Glines subcontracted our work to [redacted] and [redacted], **. We were assured [redacted] had the experience we required & we spoke to [redacted] ourselves in Gline's store & he assured us he would get our job done on time & with excellent quality. Immediately after beginning our job, [redacted] deserted our project to begin many others as his business was just taking off & he had no time. He put people in our home who had little to no experience in laying tile. [redacted] botched at least half of the work he actually did himself & at least 1/4 of all the tile [redacted] or his workers laid is not to industry standard and must be replaced & they damaged all my cabinets, broke windows, damaged property.

Glines fired Infamous & hired [redacted] & [redacted] claimed they were working under his license stated they were working under [redacted]'s contractor's license, which is illegal. [redacted] would have had to be there on our job at least once. [redacted] & [redacted]tole $1000's of personal items from our home & also laid tile that has to be replaced & damaged personal items. The job took an entire year to complete because [redacted] kept pulling the workers for other jobs.Desired Settlement: To do the repairs to our home & compensation for damaged items amounts to more than $70,000. [redacted]e did not require us to make the final payment of $33,000 because of the amount he owes us in repairs & damages. He has not come forward to refund us the balance of what he owes us or even make a compensation offer & he continues to employ [redacted] illegally working under a borrowed contractor's license number and Sutter Co. theft report #[redacted]e Glines owes us $37,000 minimum.

Business

Response:

Glines Carpet One, Inc has received the above-referenced complaint and appreciates the ability to respond. The work performed at the [redacted] home was completed to industry standards and within all stipulations of the contract for the project. To date, the customer still owes $33,807.88 and refuses to pay this balance owed. The claim that the business owner “did not require” the final payment to be made is false, that balance is owed and they are expected to pay this balance. All other claims made remain ubsubstantiated and are being investigated by independent parties. Sincerely, [redacted] Controller