Sent: Wednesday, October 28, 12:PMTo: drteamSubject: Revdex.com Case # ***-AZ Insurance Agency
The Dispute Resolution Team, Our Insured *** *** obtain Homeowner’s quote from *** AZ Insurance Agency on April 29th, 2015, based on his given information we insured his home in the amount of $3401.92. My office has issued the binder once he accepted and signed the applicationHe wrote a check in the amount of $towards his paymentOur Insured *** *** did create an online account with *** Insurance website from where he access and gather all the policy information including his yearly premium, make payments and request changes etc., He did make an online payment on of $on June 6th, He sent us an email claiming his mortgagee required correction in his last name spelling which was taken care in our office without any additional charge or change in premium On June 18th, he called *** and requested to send the proof of insurance which had sent to him via emailOn July 10th, he received an email from *** Billing Department to make payment for his policy in the amount of $ *** *** requested to cancel the policyAs per his received instructions the policy get cancelled but there is an amount due of $to be paid for days the home was coveredHe refused to pay the balance which he owe to *** InsuranceWhen he received a letter from collection department he came to our office and asked me to pay from our agency to clear the balance of $or remove the unpaid collection, I told him there has to be justified reason to remove the collection process, and I email him as well Mr*** send an email what actions he plan to take if we failed to pay his duesUpon looking his complaint with Revdex.com I got surprised the way he is presenting his caseI have all the evidentiary evidence before the issuance of the policy and till it get cancelled We treated all our customers very professionally and courteous and explain him about the facts with evidence attachedHis complaint has no relevant cause or weight to place allegationsThanks Munira A*** Exclusive Agent *** Insurance Company
Sent: Wednesday, October 28, 12:PMTo: drteamSubject: Revdex.com Case # ***-AZ Insurance Agency
The Dispute Resolution Team, Our Insured *** *** obtain Homeowner’s quote from *** AZ Insurance Agency on April 29th, 2015, based on his given information we insured his home in the amount of $3401.92. My office has issued the binder once he accepted and signed the applicationHe wrote a check in the amount of $towards his paymentOur Insured *** *** did create an online account with *** Insurance website from where he access and gather all the policy information including his yearly premium, make payments and request changes etc., He did make an online payment on of $on June 6th, He sent us an email claiming his mortgagee required correction in his last name spelling which was taken care in our office without any additional charge or change in premium On June 18th, he called *** and requested to send the proof of insurance which had sent to him via emailOn July 10th, he received an email from *** Billing Department to make payment for his policy in the amount of $ *** *** requested to cancel the policyAs per his received instructions the policy get cancelled but there is an amount due of $to be paid for days the home was coveredHe refused to pay the balance which he owe to *** InsuranceWhen he received a letter from collection department he came to our office and asked me to pay from our agency to clear the balance of $or remove the unpaid collection, I told him there has to be justified reason to remove the collection process, and I email him as well Mr*** send an email what actions he plan to take if we failed to pay his duesUpon looking his complaint with Revdex.com I got surprised the way he is presenting his caseI have all the evidentiary evidence before the issuance of the policy and till it get cancelled We treated all our customers very professionally and courteous and explain him about the facts with evidence attachedHis complaint has no relevant cause or weight to place allegationsThanks Munira A*** Exclusive Agent *** Insurance Company