When we contacted [redacted] they were under the impression that the dress was shipped backin early June. I reviewed the tracking #the date of delivery is in late July. Which was the week the store was closed and underconstruction. There were no scheduled deliveries for that week and no RA #s wereissued either.I will be contacting [redacted] and the local driver to follow-up on that shipment. The picture of the dress that the customer is calling pale pink is actually the color nude.The picture of the dress the customer took of the pretty pink dress she received is in factthe only pink on our website under the style number. Pink is on the bottom right(you have to scroll down seven rows to see it)
I just checked our website there is no pale pink.When I scroll down to the bottom of the dress images for that style the exactcolor pink is on the bottom right. The designer offers only one color pinkwhich is loved by all girls that like pink. We checked our records for that order -this order...
which was placed overthe phone, we checked our phone records and there was a discussion in regards tocolor; the customer said her daughter loved pink and asked if this pink was abright pink and she was informed it was a bright and bold pink, there was no mentionof a pale pink. We will accept return of the dress, underthe following conditions:. All original tags attached, the dress cannot bealtered in any way. The dress is not damaged or stained. The shipping cost and a 20% restocking fee willbe deducted.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
As advised by [redacted], I shipped the dress ([redacted] tracking number [redacted]-please see attachment) back to Glitterait on 7/15 and it was received and signed for on 7/21/2014 at 12:49 pm by BBEDARD. I do not have the dress, [redacted] currently has the dress. Additionally, I am attaching photos of the color of the dress that [redacted] shows on their website, and the actual color of the dress. I also want to add that I did in fact have a complete conversation on the phone with [redacted] about the color of the dress prior to the purchase. Since we only had their on-line image to go on, the color was a big concern of ours. [redacted] assured me that the dress was a pale pink shade, not a BRIGHT pink. This is obviously not the case.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I looked at Glitterati website and did not ever see that particular photo of the pink dress on their website. I am suspicious of this photo as it seems oddly placed on the bottom of the page and it is displayed on a mannequin bust, while all of the other photos showing the various colors of dresses are worn by models. It also seems oddly coincidental that the very week that I sent back the dress, their store was closed. I have already included a copy of the [redacted] tracking information to the Revdex.com and to [redacted] which clearly indicates the delivery time, date and signature of an employee at Glitterati's address. This store is not being honest. They have the dress and I would like to be issued a complete refund on it.
[redacted]
When we contacted [redacted] they were under the impression that the dress was shipped backin early June. I reviewed the tracking #the date of delivery is in late July. Which was the week the store was closed and underconstruction. There were no scheduled deliveries for that week and no RA #s wereissued either.I will be contacting [redacted] and the local driver to follow-up on that shipment. The picture of the dress that the customer is calling pale pink is actually the color nude.The picture of the dress the customer took of the pretty pink dress she received is in factthe only pink on our website under the style number. Pink is on the bottom right(you have to scroll down seven rows to see it)
I just checked our website there is no pale pink.When I scroll down to the bottom of the dress images for that style the exactcolor pink is on the bottom right. The designer offers only one color pinkwhich is loved by all girls that like pink. We checked our records for that order -this order...
which was placed overthe phone, we checked our phone records and there was a discussion in regards tocolor; the customer said her daughter loved pink and asked if this pink was abright pink and she was informed it was a bright and bold pink, there was no mentionof a pale pink. We will accept return of the dress, underthe following conditions:. All original tags attached, the dress cannot bealtered in any way. The dress is not damaged or stained. The shipping cost and a 20% restocking fee willbe deducted.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
As advised by [redacted], I shipped the dress ([redacted] tracking number [redacted]-please see attachment) back to Glitterait on 7/15 and it was received and signed for on 7/21/2014 at 12:49 pm by BBEDARD. I do not have the dress, [redacted] currently has the dress. Additionally, I am attaching photos of the color of the dress that [redacted] shows on their website, and the actual color of the dress. I also want to add that I did in fact have a complete conversation on the phone with [redacted] about the color of the dress prior to the purchase. Since we only had their on-line image to go on, the color was a big concern of ours. [redacted] assured me that the dress was a pale pink shade, not a BRIGHT pink. This is obviously not the case.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I looked at Glitterati website and did not ever see that particular photo of the pink dress on their website. I am suspicious of this photo as it seems oddly placed on the bottom of the page and it is displayed on a mannequin bust, while all of the other photos showing the various colors of dresses are worn by models. It also seems oddly coincidental that the very week that I sent back the dress, their store was closed. I have already included a copy of the [redacted] tracking information to the Revdex.com and to [redacted] which clearly indicates the delivery time, date and signature of an employee at Glitterati's address. This store is not being honest. They have the dress and I would like to be issued a complete refund on it.
[redacted]