Global Affiliates, Incorporated

Please see enclosed the response emailed to the customer 06/27/We enclosed a chart of the attempts to send the Global Rewards along with copies of the rewards emails sent to her email address.We do hope this resolves this materIf it does not, please feel free to contact us again.Kim HCall Center Manager

ln response to the rebuttal from the customer, the LPG information on the Globalfit Website and the LPG form states that the [redacted] is excluded from the LPG programPlease see copies of bothAlso, the club offers a different member typeOur program is non contract and there program is a contract for one yearThe customer is mixing apples withorangesI do hope this information is helpful.Kim HCall Center Manager

This is the site that offers Hour Fitness memberships without informing the buyer that there is a annual feehttps://www.globalfit.com/24hourfitness/wa.asp

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
1- I pay $for a coupon because your website told me that I will get the LOWEST Price wich wasn't true so that is called ADVERTISING.2- since the only difference between the deal I got (without the coupon) and what you offer is the annual contractThen you should advertise NO CONTRACT REQUIRED instead of lowest price guaranteed.3- Your customer care department is awful.4- Now I know that there are a lot of people that felt for the same "offer" and did not got their money back, how I know? Just taking a glimpse at your customer reviews online *** for example
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
1- I pay $for a coupon because your website told me that I will get the LOWEST Price wich wasn't true so that is called ADVERTISING2- since the only difference between the deal I got (without the coupon) and what you offer is the annual contractThen you should advertise NO CONTRACT REQUIRED instead of lowest price guaranteed3- Your customer care department is awful4- Now I know that there are a lot of people that felt for the same "offer" and did not got their money back, how I know? Just taking a glimpse at your customer reviews online *** for example
Regards,
*** ***

Member purchased a Peak Health and Wellness membership 01/23/The promotion used with the enrollment was as follows:No activation fee and a $Global RewardsThe custom paid the following at time of the enrollment and paid no action fee as advertisedPlease see a breakdown of what was
paid:Member was advised of billing schedule at time of enrollment as follows:----- *Your promotion code includes the following special items:* GlobalFit Dollar Activation Billing Date: *01/23/(payment received)*Prorated Recurring Dues for 01/24/through 02/23/2017: $Activation Fee (of 1.): $0.00Processing Fee: $10.00Total: *$* Billing Date: *02/23/(and every month thereafter)* Monthly Dues: $40.00Total: *$40.00*As stated in the above breakdown, the customer was not charged any activation feeAlthough, in the details of the promotion and on the website at the time of the enrollment, the customer was told about the one time $processing fee.The Global Rewards were sent to the member twice giving a total of $of rewardsPlease see conformation of both sets of rewards emailed to the customer in February and AprilWe also re sent both reward emails to the Customer yesterday when the complaint was received.Please see proof that the member was given all credits from the promotionPlease feel free to contactGlobalfit if you have any further questions.Kim HCall Center Manager

ln response to the rebuttal from the customer, the LPG information on the Globalfit Website and the LPG form states that the ** *** *** *** is excluded from the LPG programPlease see copies of bothAlso, the club offers a different member typeOur program is non contract and there program is a contract for one yearThe customer is mixing apples withorangesI do hope this information is helpfulKim H
Call Center Manager

*** *** has not been employed at Globalfit in over yearsUnfortunately, it seems the mail was being forwarded to his new employerPlease re open this caseFather purchased a non-refundable coupon for his daughter through the Globalfit's website September 21, The
information given on the coupon was a final sale and non-refundable prior to purchasePlease see the attached information that was given to the purchaser prior to the sale.The membership coupon purchased through Globalfit was a month to month no contract with ** *** ***When the customer went into the club to redeem the coupon, the sales representative at ** *** *** sold the customer a one year contract Attached) at the same monthly rate as the non-contract membership with GlobalfitThe difference in the memberships would be through Globalfit a $one-time payment and month to month and Zero start up and a contract through the clubThe customer was given the information prior to the sale that the coupon was non-refundable and final saleAlso, this customer was sold a different membership type at the clubThis complaint is not validThank you for your attention to this matter.Kim H
Call Center Manager

Please see enclosed the response emailed to the customer 06/27/2017. We enclosed a chart of the attempts to send the Global Rewards along with copies of the rewards emails sent to her email address.We do hope this resolves this mater. If it does not, please feel free to contact us again.Kim HCall Center Manager

ln response to the rebuttal from the customer, the LPG information on the Globalfit Website and the LPG form states that the [redacted] is excluded from the LPG program. Please see copies of both. Also, the club offers a different member type. Our program is non contract and there program is a contract for one year. The customer is mixing apples withoranges. I do hope this information is helpful.Kim H. Call Center Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I have never recieived any e-mails...please use [redacted].com. 
Regards,
[redacted]

[redacted] has not been employed at Globalfit in over 2 years. Unfortunately, it seems the mail was being forwarded to his new employer. Please re open this case.Father purchased a non-refundable coupon for his daughter through the Globalfit's website September 21, 2015. The information given on...

the coupon was a final sale and non-refundable prior to purchase. Please see the attached information that was given to the purchaser prior to the sale.The membership coupon purchased through Globalfit was a month to month no contract with [redacted]. When the customer went into the club to redeem the coupon, the sales representative at [redacted] sold the customer a one year contract Attached) at the same monthly rate as the non-contract membership with Globalfit. The difference in the memberships would be through Globalfit a $54.99 one-time payment and month to month and Zero start up and a contract through the club.The customer was given the information prior to the sale that the coupon was non-refundable and final sale. Also, this customer was sold a different membership type at the club. This complaint is not valid.Thank you for your attention to this matter.Kim H. Call Center Manager

I originally filed this claim in January. Claim #[redacted]. I have not figured out how to give you more informatation and notify you about the company contact and now I have accidently closed the original case. I did put a stop payment and filed a complaint with my bank who has now refunded me the...

$67.60 for 4 payments that were unauthorized. Globalfit called me only after your letters were sent and my bank stopped payment. They stated that my 48 week contract automatically switches to a month-to-month membership. I had no idea and cannot find it in my original contract agreement. I received this email on 2/20/15: Dear Valued Member, Thank you for contacting GlobalFit where we are changing lives through physical activity. We are sorry to hear that you wish to terminate your membership with GlobalFit. To process your cancellation please read and respond that you agree to the following: The membership with [redacted] Athletic Club will be canceled effective 2/28/15. After 2/28/15 there will be no further billing to your account. Should a payment decline, your account will not cancel as scheduled until the balance is cleared. You will continue to have full access to club through 2/28/15. Once your response is received you will receive a separate email confirmation.Please call ###-###-#### Option 2 if you have any additional questions or concerns. Yours in Good Health, Customer Service Team [redacted] Philadelphia, PA [redacted] TEL: ###-###-#### FAX: ###-###-#### To which I replied: Agreed that the account is terminated but after several attempts to contact your company via phone and email, this account would have been cancelled in January. I have not attended the health club since December as I believed my contract to be up and that can be verified by sign in records. My bank has refunded the last four payments taken from my account to your company as those charges were unauthorized as they were past the 48 week term of my membership. The Revdex.com had also been notified and notified you of the issue the beginning of February and there had been no response from you until now. I do not wish to continue your services and in my opinion, this matter is closed. I will let the Revdex.com know that you have contacted me and closed my account with Globalfit. Thank you. [redacted] I have not heard anything since this by phone or email from Globalfit and am now waiting to see if they attempt to draw funds from my account. Please let me know how to update you and I will await your determination also.

This is the site that offers 24 Hour Fitness memberships without informing the buyer that there is a annual fee.
https://www.globalfit.com/24hourfitness/wa.asp