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Global Asset Recovery Inc.

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Global Asset Recovery Inc. Reviews (17)

Dear Customer,
This is to inform you that as per FedEx Smartpost tracking # ***, order shows delivered on 01/23/
Please let us know if you need any further assistance from us on anything
Take care and have a nice day
Thanking You, Customer Service

Dear Customer,
This is to inform you that we had shipped your order on 2/2/and it seems to be lost in transit and hence we have issued you a refund and will reflect in your account in 2-
business days
We apologize for any inconvenience this may have caused
Take care and have
a nice day,
Thanking You,Customer Service

Final Consumer Response /* (2000, 6, 2015/12/30) */
The company did finally refund my money but did not directly address the issue of the customer service rep treating me poorly

Dear Customer,
This is to inform you that we had shipped your order by FedEx Smartpost on 01/12/with tracking # *** and as per tracking Scheduled delivery is on Tue 1/23/by end of day
You must have received the tracking information through email
Please let us know if
you need any further assistance from us on anything
Take care and have a nice day,
Thanking You,Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: [redacted]I am rejecting this response because:
 
I   answered  this   response  from  you  ,   and  as of this date 10/11/17,   the   amount of $46.58  has  still not  been  deposited to my  bank  account.  This is  truly  ridiculous  and extremely  poor  business practices.    [redacted] 
Sincerely,[redacted]

Dear Customer,
 
This is to inform you that we had emailed you on 09/11/2017 that the product was Out of Stock.
 
However, we cancelled the order on 09/13/2017 and a Refund of $46.58 was issued on Sep 14 2017.
 
Attached is the transaction receipt for the same.
 
We...

apologize for any inconvenience this may have caused.
 
Thanking You,Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 8, 2015/08/25) */
We had issued return label to the customer. We will issue full refund once we receive the product back to us.
Thanks
Customer Service
Initial Consumer Rebuttal /* (2000, 10, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the...

response from the business.)
Return label received. Mailed back items. Received my refund 8/28/15.
Thank You

Dear Customer,
 
We do understand your concern.
 
However, we have attached the refund receipt for your reference and the refund has been issued on 09/14/2017 for $46.58 with transaction Id[redacted].
  
If you haven't received you will need to contact your bank and let them know this transaction ID.
  
Please let us know if you need any further assistance from us on anything.
 
Sorry for the inconvenience caused to you.
 
Take care and have a nice day.
Thanking You, Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank  you for  all your help.   When  looking  over  the  bank statement  I  found 9/18
Refund   to my  account.   This is  now resolved.
 
[redacted]
 
P.S.   However,  I  still  believe  that   their  business practices  could  stand  some  PR 
Sincerely, [redacted]

Dear Customer,
 
We had shipped the order well before the expected ship date on 05/11/2017 by [redacted] tracking # [redacted]0 and as per tracking order is in transit since 05/13/2017 and seems to be lost.
We have issued you refund of $10.75 on May 30 2017 as it has been lost...

in transit.
We deeply regret the inconvenience caused to you.
Take care and have a nice day.
Thanking You,Customer Service

Complaint: [redacted]I am rejecting this response because:     Today  is  October 3, 2017,  two and  1/2  weeks  since   Herbspro  said   the   refund  was  made.  To this date  there is  no refund in my bank account in the  amount of $46.58.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Their response says I must have received tracking through my email. I did not. If I had, I would have known the status of my order all along. I would not have called them to ask. Their response also states my package has been sent through FedEx Smartpost on 1/12/2018  and I should receive my product by end of the day 1/23/2018. 19 calendar days since placing my order for 3 bars of soap & am I still waiting. If I do not receive my order by the end of the day 1/23/2018, I am still requesting a full refund.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/10) */
This order was placed on 10/27/2015 and it was shipped on 10/29/2015
Please note that customer had opted for standard shipping while placing the order, in fact he received free shipping. Accordingly we shipped the order by standard method...

offered by Fedex / USPS called Fedex Smart post. With this shipping method, FedEx picks up the packages from our facility, hands it over to USPS and then USPS makes the final delivery.
Order can be tracked on www.fedex.com with the tracking # XXXXXXXXXXXXXXXXXXXX
As per the tracking info, the order shows delivered on 11/06/2015.
The customer never selected or paid for shipping with signature confirmation, where the order would have got shipped with service that gives signature confirmation.
We explained the entire process to the customer and also contact his local post office. As per USPS and his local post office, the order shows as delivered on 11/06/2015.
Attaching the tracking confirmation obtained from www.fedex.com. It clearly shows that the shipment was delivered to the address provided by the customer.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business/supplier now display there policy because of your intervention, the product was promoted with free shipping a component of the sale, they fail to include common sense protection
despite the cost involved and put my investment at risk no one was available at the time of deli-
very. U S P S POSTAL POLICE CASE #CAXXXXXXXXX
The credit card server promise to refund the
account. This will put us at odds with the bank
and the business/supplier unaccountable.
Final Business Response /* (4000, 10, 2015/12/22) */
We have issued complete refund to the customer's credit card today. He should see the refund in his credit card in 1-2 days time.
Final Consumer Response /* (2000, 12, 2015/12/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The bank has acted in good faith by refunding the account prior to a resolution on the matter.
We must therefore acknowledge the business decision as reimbursement to the bank for which we appreciate.
PS: During the period of this ordeal we have made a second purchase of the said product and received the item without a glitch.
THANKS TO PRIORITY MAIL WITH SIGNATURE CONFIRMATION.

Initial Business Response /* (1000, 5, 2016/01/28) */
Customer had placed order for Qty 2 of Attentive Child 120Tabs instead of Qty 2 of Attentive Child 120 wafers.
As the image was same for the wafers and Tabs she purchased the Tabs.
We have spoken to the customer regarding the...

issue.
The customer is satisfied with the solution provided.

Initial Consumer Rebuttal /* (2000, 8, 2016/01/29) */
Herbspro has responded to my request for an exchange in products. My order is now being processed to my satisfaction. Thank you for handling my complaint so quickly. I truly appreciate the Revdex.com!

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