Global Asset Recovery

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ Customer had placed order for Qty of Attentive Child 120Tabs instead of Qty of Attentive Child wafers As the image was same for the wafers and Tabs she purchased the Tabs We have spoken to the customer regarding the issue The customer is satisfied with the solution provided Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/29) */ Herbspro has responded to my request for an exchange in productsMy order is now being processed to my satisfactionThank you for handling my complaint so quicklyI truly appreciate the Revdex.com!

Complaint: [redacted] I am rejecting this response because: Their response says I must have received tracking through my emailI did notIf I had, I would have known the status of my order all alongI would not have called them to askTheir response also states my package has been sent through FedEx Smartpost on 1/12/ and I should receive my product by end of the day 1/23/calendar days since placing my order for bars of soap & am I still waitingIf I do not receive my order by the end of the day 1/23/2018, I am still requesting a full refund.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Today is October 3, 2017, two and 1/ weeks since Herbspro said the refund was made To this date there is no refund in my bank account in the amount of $46.58.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ This order was placed on 10/27/and it was shipped on 10/29/ Please note that customer had opted for standard shipping while placing the order, in fact he received free shippingAccordingly we shipped the order by standard method offered by Fedex / USPS called Fedex Smart postWith this shipping method, FedEx picks up the packages from our facility, hands it over to USPS and then USPS makes the final delivery Order can be tracked on www.fedex.com with the tracking # XXXXXXXXXXXXXXXXXXXX As per the tracking info, the order shows delivered on 11/06/ The customer never selected or paid for shipping with signature confirmation, where the order would have got shipped with service that gives signature confirmation We explained the entire process to the customer and also contact his local post officeAs per USPS and his local post office, the order shows as delivered on 11/06/ Attaching the tracking confirmation obtained from www.fedex.comIt clearly shows that the shipment was delivered to the address provided by the customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business/supplier now display there policy because of your intervention, the product was promoted with free shipping a component of the sale, they fail to include common sense protection despite the cost involved and put my investment at risk no one was available at the time of deli- veryU S P S POSTAL POLICE CASE #CAXXXXXXXXX The credit card server promise to refund the accountThis will put us at odds with the bank and the business/supplier unaccountable Final Business Response / [redacted] (4000, 10, 2015/12/22) */ We have issued complete refund to the customer's credit card todayHe should see the refund in his credit card in 1-days time Final Consumer Response / [redacted] (2000, 12, 2015/12/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) The bank has acted in good faith by refunding the account prior to a resolution on the matter We must therefore acknowledge the business decision as reimbursement to the bank for which we appreciate PS: During the period of this ordeal we have made a second purchase of the said product and received the item without a glitch THANKS TO PRIORITY MAIL WITH SIGNATURE CONFIRMATION

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for all your help When looking over the bank statement I found 9/ Refund to my account This is now resolved [redacted] P.S However, I still believe that their business practices could stand some PR Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 8, 2015/08/25) */ We had issued return label to the customerWe will issue full refund once we receive the product back to us Thanks Customer Service Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/08/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Return label receivedMailed back itemsReceived my refund 8/28/ Thank You

Review: US Recovery repossessed my car on Dec. [redacted], 2013 around 530am. I contacted them immediately to inform them that we would be getting the car back in a day or two. I wasn't informed till I got to the place that my car had already been transported only an hour after retrieval. They wanted to charge me $50 for two CD cases and my license plates and wallet. I left and called to inform them I would be back Monday 1/*/14 at the latest to get my items. I called 1/*/14 and was told my plates had been surrendered already. Even after telling them I would be back for them in a day or two. I finally was able to get my car back only to see that it had been at the auction already with ALL of my belongings in it OTHER then my wallet and two CD cases. What was left behind in the vehicle was paper work with all my sensitive information, such as name, address, social, and DOB. The woman at US Recovery was very rude to me right from the start and just kept telling me it was my own fault.Desired Settlement: I would like to receive my items back from US Recovery, the 2 CD cases and wallet for a more reasonable price and to be apologized to for the rudeness of the customer services clientele. They mad me feel as if they were being judgmental because of the car repossession. I'd also like for them to be more careful about their protocols when it comes to future repo's involving other clients. Just because we have fallen on hard times, doesn't give them the right to act as if we are terrible people.

Consumer

Response:

At this time, I have not been contacted by Global Asset Recovery regarding complaint ID [redacted].

Sincerely,