Global Auto Mall

[redacted] was an exceptional salesperson and was completely focused on my needs as a client. [redacted] took the time to ask me what I was looking for. He showed me all of the inventory the car dealership had available, and offered me all the different models of the cars, colors and explained everything to me in detail. [redacted] took the time to show me everything in the car including my service requirements, radio, how to set up bluetooth, and all of the features the car had. He was of great help and guided me to make the best choice. I was highly satisfied with my salesperson and purchase and would HIGHLY recommend [redacted] to anyone!

Review: On October 11, 2013 my front tire driver side tire got a flat. I preceded to put the spare tire that came with my 2011 Kia Forte that was purchased in 2010. Once I attempted to replace the flat tire with the spare I realized that the spare tire was bigger than the regular tire;therefore it was unable to be replaced and I was left with no other option than to tow the vehicle to the nearest auto service, Pep Boys in Union,NJ. Once I arrived I called Global Auto Mall in North Plainfield,NJ and got in contact with Sales Manager [redacted]. I was informed that the spare tire that was originally provided with the vehicle at purchase could not be replaced because I purchased the vehicle over two years ago instead I would receive a discounted price for the spare tire. I believe that I should not be responsible for the replacement of a spare tire since the original provided spare was not an appropriate size which ultimately became both an inconvenience and a disruption to my day.Desired Settlement: To get the correct spare tire for my Kia Forte 2011.

Business

Response:

We are in receipt of the complaint of Ms. [redacted] regarding the flat tire that she stated did not fit her Kia Forte. I spoke with Ms. [redacted] about this matter, unfortunately, she purchased the vehicle with another individual (at a different address) in June 2011 and there is no way to tell if they replaced the flat tire prior and someone else replaced the spare with one that was the incorrect size. At the time Ms. [redacted] and the other individual purchased the vehicle, it was a new vehicle that came directly from the factory, never have we had an incident of an incorrect spare.

I offered Ms. [redacted] a spare tire at our cost, because of the amount of time that has passed since she purchased the vehicle and the circumstances of two individuals owning it, it seems more than reasonable.

Review: Dealership offers one free payment to every referral but they only give excuses and never pay!Desired Settlement: Pay what you promise to your clients!

Business

Response:

We have been in contact with [redacted] and he requested the monies he stated he didn't receive be sent to [redacted] A check in the amount of $383 was issued to [redacted] and mailed on July 16, 2015. A copy of the check is attached. We apologize to [redacted] for the delay in processing his check.

The salesperson gave me incorrect information about the vehicle I bought, he told me the car had features it didn't have. They didn't give me a rebate I was entitled to, but the finance manager had me so confused after 5 hours, I missed it. They installed a remote start the following week and it wasn't the advertised remote, it was an aftermarket much cheaper unit. The service department is very unorganized, it took me 55 minutes to drop off my new car to have the remote start installed. I was told I get a loaner car when I drop off my car, then they said the salesman was incorrect. I bought a Hyundai Santa Fe which is a great vehicle, but stay away. I have contacted Hyundai directly and they are looking into my issues.

Review: My husband spoke to a Aja and Dario from the dealership as we were looking for a car for our college daughter. We were interested in a lease. They both told my husband one price and when we arrived at the dealership we were told that wasn't the true offer. Both Aja and Dario were not there even though they knew we were coming in. My husband repeated to them over the phone a few times to make sure everyone was on the same page as we didn't want to waste our time or the salespersons time. What a horrible experience! Absolutely atrocious service! I will tell everyone I know how immoral your business is. Your salespeople areDesired Settlement: I want a phone call from both of those salespeople to explain to me how they would expect a customer to be happy with this situation. How did they think I would want to conduct business with this dealership after the scam they tried to pull.

Business

Response:

Unfortunately, we were unable to supply [redacted] a vehicle she had requested to do not being able to meet certain requirements or terms. Attached is an email from Mr. Al[redacted] outlining the discussion he had with [redacted] which resulted in profanity being used by [redacted]. You can read the details, as well as, the disclaimer for the vehicle they are referencing. We do everything possible to assist the customer to get into the vehicle of their choice, however, the terms need to be met for that to occur.?

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The statement Dario made about the fees were not true. We made an appointment to meet with him and when we arrived he was no where to be found. We drove 1/2 hour and he is wondering why my husband was furious! It was the next day after the incident that my husband called him an expletive word. The bottom line is Dario is a lier. Oh and I am sure he knows who spoke with us when we arrived at the dealership because there were 2 sales associates there and they were well aware how upset we were. We have never had an experience like this before with a business and are appalled at the handling of the situation with the dealership and the shady people they hire.

Regards,

Review: I am not satisfied with the services purchased from this merchant. I attempted to resolve this issue numerous times, but after 9 occasions visiting them personally between April and December 2014, my vehicle presents with the same issue it was brought in for (an oil leak), and after multiple times giving Global the opportunity to fix the issue correctly, they actually caused further and more costly damage to my engine, requiring possivlreplacement, as noted on 12/27 by another certified GM dealer. Their repairs are covered by a 12 month / 12 thousand mile warranty. I am still covered within the period but have lost all confidence in this dealership as they have caused serious damage to the motor, requiring a full overhaul and replacement. After leaving Global, I went to [redacted] another GM certified dealer just a few miles down the road. I brought it in for a visual inspection and had not informed them of any previous work on the car as I was looking for an un-biased opinion. They were able to find that the oil pan had been worked on and they noted there was an oversized bolt and another broken bolt installed and that the leak was coming from those locations. Possible damage to engine block noted on their inspection. They could not give an estimate unless the pan it removed, but they noted they may need to remove engine block. I was advised by this service advisor to contact GM directly, which I did. Global had worked on the vehicle numerous times without any resolution and each time, actually worsening it. I had the same oil leak as the first day I brought it in, and now, it seems, further damage to the engine. GM has advised me today to go back to Global so they can inspect it and report their finding to GM directly, but I no longer wish to deal with Global and prefer to take it to another dealer to to fix the issue. I have all documentation to support my claim.Desired Settlement: I have replaced every seal and gasket under the hood at my expense because Global misdiagnosed the issue. I've been at this dealership 9x for the same issue. Every time it leaks oil, they tell me to "bring it back in so we can look at it." I've spent over $2700 in total and the car is in worse condition than it was the 1st time I brought it in. Instead of fixing the issue properly, they have used low or no-cost solutions (being an $8 tube of gasket sealant) and with taking off and on the oil pan, they caused damage. Global put in a heli-coil (which is an oversized bolt) to hold the oil pan to the engine block since they stripped the threads internally on the engine block and oil was leaking from that location now as well. If that isn't installed right and tightened too much,the bolt can crack the block, which houses the internal components of the engine. Once it's cracked, it requires replacement. Desired Outcome: Global reimburse me and pay for repair at another GM-certified dealer.

Business

Response:

We have gone over Mr. [redacted]’s complaint and feel thecomplaints noted are somewhat unjust. The first time this vehicle arrived at our dealership was April 28, 2014with 106,212 miles on it. The customer hasbeen back several times after that. Numerous times this customer’s repairs were discounted and we have evensupplied him with a loaner vehicle.It is possible that the vehicle at its age can be leakingsomewhere else in the engine. Thewarranty history on this vehicle is extensive, visiting other dealers in excessof 95 times. Consequently, most of thework was done elsewhere then brought here.We have repaired Mr. [redacted]’s vehicle and supplied thevehicle with new parts, in addition, at his request, we have discounted hiswork. We cannot reimburse him for therepairs done.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The work performed at Global was inferior. The age of the vehicle has nothing to do with the repair. All cars age and all cars require repair and maintenance. Mr. [redacted] failed to disclose that the extensive history includes every oil change, car wash, tire rotation, light bulb replacement and other non-oil leak related-items; items unrelated to the oil leak that Global was paid to repair and failed to fix. And in the documentation I have attached, you'll find the amount of times theGlobal has taken on and off the oil pan as they attempted to diagnose the issue. They have made me repair every seal under the engine, at my expense, yet oil leak remains and has been pin-pointed to the location they worked on. As you'll also notice the reason I am brining in the vehicle each time is for "an oil-leak," which they were paid to repair, yet they admit each time the vehicle is brought back, the leak is still present and all in the same location. It is not fair for me, as the consumer to continue with this dealership. They have had 9 opportunities to diagnose and repair the vehicle properly. They have failed to do that and as you'll find on the last page of the attached PDF, I visited another GM-certified dealer on 12/27; directly after my last visit with Global (that they did not provide documentation for, who provided their un-biased and certified observation; which was alarming. It is not uncommon for cars, like those sold at Global, to last upwards of 200-250,000 miles with proper maintenance and repair. What Mr. [redacted] failed to mention in his response was how many times I brought it back for them to fix THEIR mistake and now, for not ordering the oil pan and stripping the threads on the block because one of their techs overtightened and stripped the blocks threads, which required them to further attempt to repair their issue, they had to drill into the block to put an overzied bolt, which as noted by [redacted] on the last page of the supplied PDF, caused possible block damage. Today, the oil leak still remains and is leaking from 3 points, all associated with the pan and the work done by Global. And about the loaner and the 2 or 3x; that was the least they could do for the countless inconveniences. One of the occassions I was there, with the replacement of the rear main seal, a job that takes 10-12 hours to do; took them over 2 weeks to do it due to issues they had with the tech. I have been more than fair, and extremely patient, but 9 times visiting this dealer for proper repair on the same concern; and now since they damaged the oil pan and block with the oversized bolt (also there's a cracked bolt noted); I have no choice but to reject Mr. [redacted]'s response. The responsibilty is on the dealership to make arrangements to have my vehicle properly repaired at their expense. I am covered under their 12,000 mile/12 month warranty. I have lost all confidence in this dealership and will accept any other GM-certified dealership to make the necessary repairs (that Global couldn't figure out and caused further damage attempting to repair), at Global's expense or I'll have to escalate the issue. Thank you.

Regards,

Review: My salesperson was Rashad, he was very polite and friendly during the sales process - but he intentionally lied about an "oil change program" that I purchased. Recently, I went to get my 1st oil change I was advised that I did NOT have an oil change plan, but the it's the dealers policy to give the 1st and 3rd oil change for free. When I questioned what plan I did purchase, I was advised that the $2,500 I did spend was for nitrogen in the tires and for environmental protection? I never received an appropriate answer as to why the package I did purchase was $2,500!Desired Settlement: I wish for a full refund do to the fact that the salesperson sold me something that usually is part of the vehicle purchase (ie; auto detailing) and lied that it was an oil change program.

Business

Response:

[redacted] was in our dealership to discuss this matter with the Jeep Sales Manager, Tom and the General Manager, Ed R[redacted]. At that time, it was our understanding that the matter was resolved to [redacted] satisfaction. We are currently reaching out to [redacted] to request that he formerly withdraw this complaint.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We leased a Hyundai Sonata from Global Auto Mall in May 2011, which we turned in this May 2014 to another dealer. Our bill for a small front end dent was sent to us about 30 days later, including a "disposition fee" of $400. I contacted [redacted] about whom I will also be filing a complaint, and asked for a copy of the contract that I signed agreeing to the $400 fee. They provided a copy of the contract. My issue with Global Auto Mall is that [redacted] immediately deflected the blame to them, stating that the salesperson should have informed us of the fee at signing. They did not. We were kept there for 3 hours with our three-year-old daughter, despite arranging the sale and running my credit over the phone with them ahead of time in order to save time at the dealership. The financial people were more concerned with upselling us various protection plans to inflate their bottom line than with explaining the nuanced aspects of the contract. The $400 was a complete shock to us and if it were explained, it is likely that I would not have leased the car.Desired Settlement: I do not want to pay the disposition fee to [redacted]. I feel that the negligent and self-serving business practices of the staff caused them to spend time trying to sell us various protection plans to inflate the price of the car. After promising us we would be "in and out in a half hour," they dragged the process out in order for us to be willing to agree to added costs that would directly benefit them. They never mentioned the $400 disposition fee at all, and they should be required to pay it to [redacted]. [redacted] shared with us that Global Auto Mall is responsible for explaining the fees at signing, and I believe that because they didn't mention or explain the fee, paying the fee should be their responsibility.