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Global Auto Recycling and Repair, Inc.

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Reviews Global Auto Recycling and Repair, Inc.

Global Auto Recycling and Repair, Inc. Reviews (10)

Initial Business Response /* (1000, 5, 2015/08/06) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@yahoo.com
We have been in contact with this customer throughout the jobWe made the customer aware that the transmission is currently being
rebuilt and will be done within the next weekWe have also explained to the customer that the delay has been due to parts being on back orderThe customer will receive the fully rebuilt transmission upon its completion no later than Monday Aug10, Please contact us with any questions

In response to this complaint, we would like to state that much of what the customer has stated is completely misleading and outright falseThe only truth to the customers statement is in the fact that we sold him a good working engineNow, the customer personally came to our location to inspect
the engine prior to it's purchaseWhen the customer then agreed to purchase the engine he then had to inspect the engine and accept it's deliveryThe customer went ahead accepted it's delivery and a week went by before we heard from the customer againThe customer at that time contacted us to inform us we had sold him a defective engineOur company then offered to inspect his vehicle at no charge to get to the root of the issueThe customer agreed to these terms but, failed to ever bring in his vehicleWe believe the customer had misled our company and never wanted to submit to our company inspecting the problemAfter contacting the customer several times regarding this matter, he personally admitted to me that he had never installed our engine the whole time he had claimed there was an issueHe is quoted as saying "Did not like the way it looked"We continued to contact the customer in order to resolve the matter offering to exchange the engine out for a replacementFinally, on 10/*** (customer) brought our engine back to our location completely in disassembled not at all resembling the engine we had sold himStill wanting to satisfy the customer we offered to take back the engine if the customer put it back in the condition it was soldThis is currently the position our company takesWe will accept an exchange only for the engine we had sold

Initial Business Response /* (1000, 5, 2015/08/06) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yahoo.com
We have been in contact with this customer throughout the job. We made the customer aware that the transmission is currently being rebuilt and...

will be done within the next week. We have also explained to the customer that the delay has been due to parts being on back order. The customer will receive the fully rebuilt transmission upon its completion no later than Monday Aug. 10, 2015. Please contact us with any questions.

Initial Business Response /* (1000, 5, 2014/07/07) */
Although we do feel bad that Mr. [redacted] is not satisfied with the transaction that took place, we do not feel that there is any validity to his complaint. Upon picking up the vehicle, the customer was provided with a receipt. At that...

time, the customer was fully aware of $64 amount due for taxes that were owed on the parts purchased. At no time did the customer ever acknowledge or question the $64 balance that was owed in tax for the parts used in the repair of the engine. When the vehicle was ready for pickup, the customer was short the $64. In good faith, we allowed the customer to pick up the vehicle without paying the remaining $64, making it known that that amount was still owed to us. There were no hidden charges or miscellaneous fees. Once paid the remaining balance we are more than willing to provide the customer with the warranty that is desired, along with any information they are requesting for the engine. We are just looking for what is due to us and would like this matter solved in a timely manner. Please feel free to give us a call if there are any questions or concerns.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated before, there was a dispute over the total amount owed the day the tow truck came to get the car. My wife with me on the phone decided to cancel all together when the driver called to tell them we were disputing the $64 in taxes on a "cash only deal". They changed the total from the time I got a price over the phone until they showed up to take the car. The response from the company is a flat out lie. They said my wife never acknowledged or questioned them the day they came to get it, that is a lie, she was arguing with them about it while I was on the phone with her. They said we came up short the day we came to get the car, that is another flat out lie. We have the receipt my wife signed that day where the amounts were changed and initialed and approved the company. We also have the same receipt from the day I picked up the car where they added on the words to the same original receipt pd. in full, then written underneath no warranty until $64 is paid. They contradicted themselves in writing! Also I would like to add to my complaint that since we sent the first complaint we have noticed things wrong with the car that were not there before. There is a different side mirror on the passenger [redacted] that is the wrong color and barely hanging on and there is a sensor on the engine that is hooked up to nothing. I will be forwarding pictures of car and receipts to [redacted]'s email [redacted]@chicagoRevdex.com.org. Thank you, [redacted].
Final Business Response /* (4000, 14, 2014/07/18) */
The outstanding balance owed to us is the sales tax money that each citizen of Illinois that buys something is subject to. When the customer was given his receipt the balance owed was clearly stated. Ohare kars made sure the customer was 100% aware of that balance owed and the customer acknowledged it. We believe the customer is using the Revdex.com to beat us out of money owed. Now, regarding the other matters stated, Ohare Kars had no prior knowledge of any issues with the vehicle and would question why it has taken the customer over a month to report such issues. Any customer that is unhappy with our service is free to bring the job back so, we can rectify the situation. We are willing to work with anyone to reach customer satisfaction. We are an honest business that has tried to satisfy this customer but, the customer won't reply to any communication efforts. We are owed money for a service provided and feel this complaint can very well be directed at the customer rather than us. With that said, Ohare Kars would not like to waste any additional time with this matter and would like to settle it as quickly as possible. Ohare Kars Inc. is owed the money which we will not back off from but, in the interest of settlement are willing to forgive the debt if thats the end of the matter. The money owed does not equal the time this matter has taken up therefore, if the customer is satisfied by beating a business out of money owed so be it. Furthermore, we are still willing to rectify any issues the customer is unhappy with with regards to the original work. Please just bring the vehicle into get serviced at our location. Thanks!
Consumer Response /* (4200, 20, 2014/09/02) */
We sent a response on July 14th to their response on July 9th, with the ten days required. We have been waiting for a response from you the Revdex.com I went back to our last correspondence to find out the case has been closed?? Never got email from you stating so, and no explanation as to why. Why? I would appriciate it if you could let us know why. We got royally cheated by these lying business. We cant prove to a new buyer, when we decide to sell the car that it has a new motor in it. They have to provide a title or something on a new motor don't they??? Please respond this is unfair and illegal practices!

In response to this complaint, we would like to state that much of what the customer has stated is completely misleading and outright false. The only truth to the customers statement is in the fact that we sold him a good working engine. Now, the customer personally came to our location to...

inspect the engine prior to it's purchase. When the customer then agreed to purchase the engine he then had to inspect the engine and accept it's delivery. The customer went ahead accepted it's delivery and a week went by before we heard from the customer again. The customer at that time contacted us to inform us we had sold him a defective engine. Our company then offered to inspect his vehicle at no charge to get to the root of the issue. The customer agreed to these terms but, failed to ever bring in his vehicle. We believe the customer had misled our company and never wanted to submit to our company inspecting the problem. After contacting the customer several times regarding this matter, he personally admitted to me that he had never installed our engine the whole time he had claimed there was an issue. He is quoted as saying "Did not like the way it looked". We continued to contact the customer in order to resolve the matter offering to exchange the engine out for a replacement. Finally, on 10/18 [redacted] (customer) brought our engine back to our location completely in disassembled not at all resembling the engine we had sold him. Still wanting to satisfy the customer we offered to take back the engine if the customer put it back in the condition it was sold. This is currently the position our company takes. We will accept an exchange only for the engine we had sold.

Initial Business Response /* (1000, 5, 2014/03/28) */
Contact Phone: XXX-XXX-XXXX
Ohare Kars explained to the customer at the time of purchase that we would not deliver due to the distance and that the item would need a day to have it prepared. The customer agreed to have a courier service...

pick up the item but, sent the courier service that day rather than the following day. We clearly explained that we needed one day preparation in order to have the part ready for shipment. The customer was upset that the item was not picked up and demanded reimbursement in the form of additional parts. We refused but, informed him that the item was ready for pickup and is still ready for pickup. We would like to offer the customer the item that he purchased or he is welcome to a credit for future merchandise. Our terms of sale are clearly written on back of the receipt which the customer received so, he should be well aware of our return policy.
Initial Consumer Rebuttal /* (3000, 7, 2014/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ohare cars is clearly telling half truths. My purchase of this product was on 3/18/2014 on that day, I paid in full for the part. [redacted] the salesman told me the part would be available for pickup on 3/19/2014. I called multiple times on 3/19/2014 and contacted [redacted] toward the end of the day. he stated that they were almost done removing the part and it would be available the morning of 3/20/2014. I spoke with [redacted] on 3/20/2014. he said the part was ready to be picked up. I could not drive out to pick up the part so on the morning of 3/21/2014, I hired a service to pick it up for me based on the conversation that I had with [redacted]. The service arrived at approximately 11:30am on 3/21/2014, 3 days after I paid for the part and was told that the part was not ready. They were told to come back later in the day consequently I was charged a service charge. After the service informed me that the part was not ready, I called and spoke with [redacted] and he assured me that they would deliver the part to my shop, that day before 5pm that never happened. I was then told that they would deliver on monday the 24th and they didn't deliver. I have fully read the receipt from my purchase and none of the language applies to this transaction. firstly it states that there is no cash refunds but in order for this to apply there has to be an exchange of goods and there was no such exchange. I paid for a product that I contend they never intended to supply and that I never received so we have no formal contract. This company operated in bad faith... Also based on the answer they provided it's clear that they are not being truthful about how the events in question accrued. If need be I can supply receipts from my purchase with the date of purchase and a receipt from the courier service with the date of attempted pick up of the part...
Final Business Response /* (4000, 10, 2014/04/04) */
There was never promise made to Mr. [redacted] in regards to when this part would be ready. Actually, when he made the purchase, we was informed that the part would not be ready for pick up right away. Mr. [redacted] then sent a courier service to pick this part up without consulting with anyone at our location before he did so. Several hours of time and labor were invested in removing the part for Mr. [redacted]. We feel that we have kept our end of the deal in supplying the requested part. The part is still here at our location and available for pick up. If he does not wish to pick the part up, a credit for parts is available as well.
Final Consumer Response /* (4200, 12, 2014/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I no longer have a need for their part and no longer wish to do further business with them.

The customer had contacted our company with the intent on having an engine repaired to a Ford Explorer. The customer came to our location to give a deposit for the work and detailed instructions to have the vehicle picked up the following day. Now, on Wednesday Nov. 30, 2016 our dispatch had...

contacted Mr. [redacted] to schedule the vehicle's pick up. Our dispatch was then informed over the phone by Mr. [redacted] that the vehicle was ready for pickup immediately. Our dispatch then directed one of our flatbeds to head to the vehicle's pickup location. About a half hour later, Mr. [redacted] contacted our company again to inform us that currently the vehicle was not ready and that we would need to reschedule for a later time. The dispatch then explained to Mr. [redacted] that due to the error on his part that because we had sent a truck his way that we would need to be reimbursed for the tow truck being dispatched. The customer did not agree with this charge and became very hostile over the phone. Shortly after, the customer came into our location at 3[redacted] Elgin, IL intent on cancelling the job and receiving his refund for the deposit. Upon arriving at our establishment, Mr. [redacted] was once again informed that while we have no problem refunding his deposit we would have to charge for the dispatched tow. Again, Mr. [redacted] grew angry and aggressively expressed his displeasure with all of our staff. Mr. [redacted] then began to scream expletive commands at our staff demanding "We are not charging for anything". We continued to explain that once the truck is dispatched then we have to charge for the tow due to the time and money spent in order to operate. Mr. [redacted] again would not accept it. Again, we explained our policy going to the extent of offering our GPS printouts to show that our truck indeed was dispatched to his location. Mr. [redacted] continued the tirade until he reluctantly agreed to pay the fee then exited our property. A woman whom identified herself as Mr. [redacted] mother in law then called our company shortly after his departure in order to explain the circumstances regarding the vehicle. We would like to point out that had Mr. [redacted] expressed the reason as to why the vehicle could not be picked up then we would have accepted that as legitimate reason to reschedule. We are family owned and operated so, we work on a very personal level with all of our customers. Our work environment is welcoming where we treat all of our customers with respect. We do not know what Mr. [redacted] would like us to do but, he can be assured we hold no ill feelings and would be happy to help him out any way we can.

Initial Business Response /* (1000, 5, 2015/06/12) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yahoo.com
Our company picks up many cores daily which is why we can not rely on word of mouth when issuing credits. We will be happy to refund the...

customer the $100.00 core charge if owed. All we are asking is for the customer to provide a receipt number so, we can look up the invoice. The customer provided a ref # of XXXXX which is the ref for the part sold. We can use any proof of the core pickup possible but, all we ask is that some information is provided that can attest to the fact the we are in possession of the core engine. Once that information is received, we will issue the $100.00 refund accordingly. Thanks!
Initial Consumer Rebuttal /* (3000, 7, 2015/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, if they check their inventory, they will see that they have the core. I can give some helpful hints. Number one, it weights somewhere around six to seven hundred pounds, so it shouldn't be that difficult to physically find. Number two, this business of selling used parts could not run without and inventory system, please look in you computer or whatever means used to track parts.
Final Consumer Response /* (4200, 15, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's obvious you are not going to take responsibility for picking up the core. Without the reimbursement for the core this complaint will remain open.
Final Business Response /* (4000, 17, 2015/07/14) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Our position has always been and will continue to be that once a receipt for the returned core is produced we will refund the $100.00 to the customer.

Initial Business Response /* (1000, 5, 2014/06/23) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
The part in question (hood) like most of our inventory is readily available for the public to view via the web. Our inventory is...

listed several places which is how the customer came to contact our company. Also, when we were contacted by the customer we made sure the customer was well aware of how and where to view the item prior to its sale. Furthermore, the customer was also aware of the fact that once body parts are shipped we will not take the item back for refund. This is our policy on body parts and the customer agreed to the terms prior to any funds being exchanged. Now, we are in business to help people and make them %100 satisfied. With that said, we tried our very best to appease this customer by offering a 100% refund as long as the item was returned. Currently, we have yet to see that item be returned and the customer has now had ample opportunity to get that returned.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I agreed to the terms because the item was presented as "insurance quality". Photos were not available despite what O Hare Kars claims. The hood was in such poor condition and I was NOT willing to pay to ship an item back that never should have been shipped in the first place & would have been better off in the scrap heap. To say that this hood was even useable is a joke. As I stated in my complaint I was told that the hood needed to be returned "in the condition in which it was sent." Considering this company claims it was in prestine condition, I highly doubt I was ever going to get a refund. Lesson learned . . . . Never again.

Rude, disrespectful, ignorant, dangerous walking to office center. They all need phone etiquette. If they want business they need to really be more polite to customers via phone and in person. I would not recommend anyone to go and purchase anything there. I made a wrong decision to have my vehicle fixed there, and that was my biggest mistake! Please do not take or buy anything there!

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Address: 31W450 Spaulding, Elgin, Illinois, United States, 60120-7309

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