Rude, disrespectful, ignorant, dangerous walking to office centerThey all need phone etiquetteIf they want business they need to really be more polite to customers via phone and in personI would not recommend anyone to go and purchase anything thereI made a wrong decision to have my vehicle fixed there, and that was my biggest mistake! Please do not take or buy anything there!
The customer had contacted our company with the intent on having an engine repaired to a Ford ExplorerThe customer came to our location to give a deposit for the work and detailed instructions to have the vehicle picked up the following dayNow, on Wednesday Nov30, our dispatch had contacted Mr [redacted] to schedule the vehicle's pick upOur dispatch was then informed over the phone by Mr [redacted] that the vehicle was ready for pickup immediatelyOur dispatch then directed one of our flatbeds to head to the vehicle's pickup locationAbout a half hour later, Mr [redacted] contacted our company again to inform us that currently the vehicle was not ready and that we would need to reschedule for a later timeThe dispatch then explained to Mr [redacted] that due to the error on his part that because we had sent a truck his way that we would need to be reimbursed for the tow truck being dispatchedThe customer did not agree with this charge and became very hostile over the phoneShortly after, the customer came into our location at [redacted] Elgin, IL intent on cancelling the job and receiving his refund for the depositUpon arriving at our establishment, Mr [redacted] was once again informed that while we have no problem refunding his deposit we would have to charge for the dispatched towAgain, Mr [redacted] grew angry and aggressively expressed his displeasure with all of our staffMr [redacted] then began to scream expletive commands at our staff demanding "We are not charging for anything"We continued to explain that once the truck is dispatched then we have to charge for the tow due to the time and money spent in order to operateMr [redacted] again would not accept itAgain, we explained our policy going to the extent of offering our GPS printouts to show that our truck indeed was dispatched to his locationMr [redacted] continued the tirade until he reluctantly agreed to pay the fee then exited our propertyA woman whom identified herself as Mr [redacted] mother in law then called our company shortly after his departure in order to explain the circumstances regarding the vehicleWe would like to point out that had Mr [redacted] expressed the reason as to why the vehicle could not be picked up then we would have accepted that as legitimate reason to rescheduleWe are family owned and operated so, we work on a very personal level with all of our customersOur work environment is welcoming where we treat all of our customers with respectWe do not know what Mr [redacted] would like us to do but, he can be assured we hold no ill feelings and would be happy to help him out any way we can
Initial Business Response / [redacted] (1000, 5, 2014/07/07) */ Although we do feel bad that Mr [redacted] is not satisfied with the transaction that took place, we do not feel that there is any validity to his complaintUpon picking up the vehicle, the customer was provided with a receiptAt that time, the customer was fully aware of $amount due for taxes that were owed on the parts purchasedAt no time did the customer ever acknowledge or question the $balance that was owed in tax for the parts used in the repair of the engineWhen the vehicle was ready for pickup, the customer was short the $In good faith, we allowed the customer to pick up the vehicle without paying the remaining $64, making it known that that amount was still owed to usThere were no hidden charges or miscellaneous feesOnce paid the remaining balance we are more than willing to provide the customer with the warranty that is desired, along with any information they are requesting for the engineWe are just looking for what is due to us and would like this matter solved in a timely mannerPlease feel free to give us a call if there are any questions or concerns Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I stated before, there was a dispute over the total amount owed the day the tow truck came to get the carMy wife with me on the phone decided to cancel all together when the driver called to tell them we were disputing the $in taxes on a "cash only deal"They changed the total from the time I got a price over the phone until they showed up to take the carThe response from the company is a flat out lieThey said my wife never acknowledged or questioned them the day they came to get it, that is a lie, she was arguing with them about it while I was on the phone with herThey said we came up short the day we came to get the car, that is another flat out lieWe have the receipt my wife signed that day where the amounts were changed and initialed and approved the companyWe also have the same receipt from the day I picked up the car where they added on the words to the same original receipt pdin full, then written underneath no warranty until $is paidThey contradicted themselves in writing! Also I would like to add to my complaint that since we sent the first complaint we have noticed things wrong with the car that were not there beforeThere is a different side mirror on the passenger [redacted] that is the wrong color and barely hanging on and there is a sensor on the engine that is hooked up to nothingI will be forwarding pictures of car and receipts to [redacted] ***'s email ***@chicagoRevdex.com.orgThank you, [redacted] Final Business Response / [redacted] (4000, 14, 2014/07/18) */ The outstanding balance owed to us is the sales tax money that each citizen of Illinois that buys something is subject toWhen the customer was given his receipt the balance owed was clearly statedOhare kars made sure the customer was 100% aware of that balance owed and the customer acknowledged itWe believe the customer is using the Revdex.com to beat us out of money owedNow, regarding the other matters stated, Ohare Kars had no prior knowledge of any issues with the vehicle and would question why it has taken the customer over a month to report such issuesAny customer that is unhappy with our service is free to bring the job back so, we can rectify the situationWe are willing to work with anyone to reach customer satisfactionWe are an honest business that has tried to satisfy this customer but, the customer won't reply to any communication effortsWe are owed money for a service provided and feel this complaint can very well be directed at the customer rather than usWith that said, Ohare Kars would not like to waste any additional time with this matter and would like to settle it as quickly as possibleOhare Kars Incis owed the money which we will not back off from but, in the interest of settlement are willing to forgive the debt if thats the end of the matterThe money owed does not equal the time this matter has taken up therefore, if the customer is satisfied by beating a business out of money owed so be itFurthermore, we are still willing to rectify any issues the customer is unhappy with with regards to the original workPlease just bring the vehicle into get serviced at our locationThanks! Consumer Response / [redacted] (4200, 20, 2014/09/02) */ We sent a response on July 14th to their response on July 9th, with the ten days requiredWe have been waiting for a response from you the Revdex.com I went back to our last correspondence to find out the case has been closed?? Never got email from you stating so, and no explanation as to whyWhy? I would appriciate it if you could let us know whyWe got royally cheated by these lying businessWe cant prove to a new buyer, when we decide to sell the car that it has a new motor in itThey have to provide a title or something on a new motor don't they??? Please respond this is unfair and illegal practices!
In response to this complaint, we would like to state that much of what the customer has stated is completely misleading and outright falseThe only truth to the customers statement is in the fact that we sold him a good working engineNow, the customer personally came to our location to inspect the engine prior to it's purchaseWhen the customer then agreed to purchase the engine he then had to inspect the engine and accept it's deliveryThe customer went ahead accepted it's delivery and a week went by before we heard from the customer againThe customer at that time contacted us to inform us we had sold him a defective engineOur company then offered to inspect his vehicle at no charge to get to the root of the issueThe customer agreed to these terms but, failed to ever bring in his vehicleWe believe the customer had misled our company and never wanted to submit to our company inspecting the problemAfter contacting the customer several times regarding this matter, he personally admitted to me that he had never installed our engine the whole time he had claimed there was an issueHe is quoted as saying "Did not like the way it looked"We continued to contact the customer in order to resolve the matter offering to exchange the engine out for a replacementFinally, on 10/ [redacted] (customer) brought our engine back to our location completely in disassembled not at all resembling the engine we had sold himStill wanting to satisfy the customer we offered to take back the engine if the customer put it back in the condition it was soldThis is currently the position our company takesWe will accept an exchange only for the engine we had sold
Rude, disrespectful, ignorant, dangerous walking to office centerThey all need phone etiquetteIf they want business they need to really be more polite to customers via phone and in personI would not recommend anyone to go and purchase anything thereI made a wrong decision to have my vehicle fixed there, and that was my biggest mistake! Please do not take or buy anything there!
The customer had contacted our company with the intent on having an engine repaired to a Ford ExplorerThe customer came to our location to give a deposit for the work and detailed instructions to have the vehicle picked up the following dayNow, on Wednesday Nov30, our dispatch had contacted Mr [redacted] to schedule the vehicle's pick upOur dispatch was then informed over the phone by Mr [redacted] that the vehicle was ready for pickup immediatelyOur dispatch then directed one of our flatbeds to head to the vehicle's pickup locationAbout a half hour later, Mr [redacted] contacted our company again to inform us that currently the vehicle was not ready and that we would need to reschedule for a later timeThe dispatch then explained to Mr [redacted] that due to the error on his part that because we had sent a truck his way that we would need to be reimbursed for the tow truck being dispatchedThe customer did not agree with this charge and became very hostile over the phoneShortly after, the customer came into our location at [redacted] Elgin, IL intent on cancelling the job and receiving his refund for the depositUpon arriving at our establishment, Mr [redacted] was once again informed that while we have no problem refunding his deposit we would have to charge for the dispatched towAgain, Mr [redacted] grew angry and aggressively expressed his displeasure with all of our staffMr [redacted] then began to scream expletive commands at our staff demanding "We are not charging for anything"We continued to explain that once the truck is dispatched then we have to charge for the tow due to the time and money spent in order to operateMr [redacted] again would not accept itAgain, we explained our policy going to the extent of offering our GPS printouts to show that our truck indeed was dispatched to his locationMr [redacted] continued the tirade until he reluctantly agreed to pay the fee then exited our propertyA woman whom identified herself as Mr [redacted] mother in law then called our company shortly after his departure in order to explain the circumstances regarding the vehicleWe would like to point out that had Mr [redacted] expressed the reason as to why the vehicle could not be picked up then we would have accepted that as legitimate reason to rescheduleWe are family owned and operated so, we work on a very personal level with all of our customersOur work environment is welcoming where we treat all of our customers with respectWe do not know what Mr [redacted] would like us to do but, he can be assured we hold no ill feelings and would be happy to help him out any way we can
Initial Business Response / [redacted] (1000, 5, 2014/07/07) */ Although we do feel bad that Mr [redacted] is not satisfied with the transaction that took place, we do not feel that there is any validity to his complaintUpon picking up the vehicle, the customer was provided with a receiptAt that time, the customer was fully aware of $amount due for taxes that were owed on the parts purchasedAt no time did the customer ever acknowledge or question the $balance that was owed in tax for the parts used in the repair of the engineWhen the vehicle was ready for pickup, the customer was short the $In good faith, we allowed the customer to pick up the vehicle without paying the remaining $64, making it known that that amount was still owed to usThere were no hidden charges or miscellaneous feesOnce paid the remaining balance we are more than willing to provide the customer with the warranty that is desired, along with any information they are requesting for the engineWe are just looking for what is due to us and would like this matter solved in a timely mannerPlease feel free to give us a call if there are any questions or concerns Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I stated before, there was a dispute over the total amount owed the day the tow truck came to get the carMy wife with me on the phone decided to cancel all together when the driver called to tell them we were disputing the $in taxes on a "cash only deal"They changed the total from the time I got a price over the phone until they showed up to take the carThe response from the company is a flat out lieThey said my wife never acknowledged or questioned them the day they came to get it, that is a lie, she was arguing with them about it while I was on the phone with herThey said we came up short the day we came to get the car, that is another flat out lieWe have the receipt my wife signed that day where the amounts were changed and initialed and approved the companyWe also have the same receipt from the day I picked up the car where they added on the words to the same original receipt pdin full, then written underneath no warranty until $is paidThey contradicted themselves in writing! Also I would like to add to my complaint that since we sent the first complaint we have noticed things wrong with the car that were not there beforeThere is a different side mirror on the passenger [redacted] that is the wrong color and barely hanging on and there is a sensor on the engine that is hooked up to nothingI will be forwarding pictures of car and receipts to [redacted] ***'s email ***@chicagoRevdex.com.orgThank you, [redacted] Final Business Response / [redacted] (4000, 14, 2014/07/18) */ The outstanding balance owed to us is the sales tax money that each citizen of Illinois that buys something is subject toWhen the customer was given his receipt the balance owed was clearly statedOhare kars made sure the customer was 100% aware of that balance owed and the customer acknowledged itWe believe the customer is using the Revdex.com to beat us out of money owedNow, regarding the other matters stated, Ohare Kars had no prior knowledge of any issues with the vehicle and would question why it has taken the customer over a month to report such issuesAny customer that is unhappy with our service is free to bring the job back so, we can rectify the situationWe are willing to work with anyone to reach customer satisfactionWe are an honest business that has tried to satisfy this customer but, the customer won't reply to any communication effortsWe are owed money for a service provided and feel this complaint can very well be directed at the customer rather than usWith that said, Ohare Kars would not like to waste any additional time with this matter and would like to settle it as quickly as possibleOhare Kars Incis owed the money which we will not back off from but, in the interest of settlement are willing to forgive the debt if thats the end of the matterThe money owed does not equal the time this matter has taken up therefore, if the customer is satisfied by beating a business out of money owed so be itFurthermore, we are still willing to rectify any issues the customer is unhappy with with regards to the original workPlease just bring the vehicle into get serviced at our locationThanks! Consumer Response / [redacted] (4200, 20, 2014/09/02) */ We sent a response on July 14th to their response on July 9th, with the ten days requiredWe have been waiting for a response from you the Revdex.com I went back to our last correspondence to find out the case has been closed?? Never got email from you stating so, and no explanation as to whyWhy? I would appriciate it if you could let us know whyWe got royally cheated by these lying businessWe cant prove to a new buyer, when we decide to sell the car that it has a new motor in itThey have to provide a title or something on a new motor don't they??? Please respond this is unfair and illegal practices!
In response to this complaint, we would like to state that much of what the customer has stated is completely misleading and outright falseThe only truth to the customers statement is in the fact that we sold him a good working engineNow, the customer personally came to our location to inspect the engine prior to it's purchaseWhen the customer then agreed to purchase the engine he then had to inspect the engine and accept it's deliveryThe customer went ahead accepted it's delivery and a week went by before we heard from the customer againThe customer at that time contacted us to inform us we had sold him a defective engineOur company then offered to inspect his vehicle at no charge to get to the root of the issueThe customer agreed to these terms but, failed to ever bring in his vehicleWe believe the customer had misled our company and never wanted to submit to our company inspecting the problemAfter contacting the customer several times regarding this matter, he personally admitted to me that he had never installed our engine the whole time he had claimed there was an issueHe is quoted as saying "Did not like the way it looked"We continued to contact the customer in order to resolve the matter offering to exchange the engine out for a replacementFinally, on 10/ [redacted] (customer) brought our engine back to our location completely in disassembled not at all resembling the engine we had sold himStill wanting to satisfy the customer we offered to take back the engine if the customer put it back in the condition it was soldThis is currently the position our company takesWe will accept an exchange only for the engine we had sold