***,As I mentioned all of our trips are custom built itineraries and sold as suchThe amount that was refunded us by our supplier in Korea which was $which was to compensate you for the full day guided tour including the folk village and your last day transferWe then added to that and refunded you $600, I explained this in our conversation, it is not in our best interest to sell you anything other than what was agreed upon prior to you confirming the bookingWe again apologize that the South Korea portion of your trip did not live up to your expectationsWe never ignored your concerns, our partner on the ground as well as our office was in full communication during your stay trying to accommodate your requests.It is our goal to always live up to a clients expectations when planning and booking a trip, as we did for you in JapanThere were a couple of issues in South Korea that we not only tried to rectify on the ground but then re -burnished you for Regards,- [redacted]
Hello,Its unfortunate to here that weeks after we came to an agreement with this client that she decided to make a claim with the Revdex.comThe moment we were made aware that this client need some attention they were still travelling we made every effort to rectify the issue, we sent multiple emails, called on a daily basis and had our handlers on the ground go the extra mile to make them happyThey simply did not enjoy South Korea as much as they did there Japan portion and could not be consoledEvery aspect of there trip was delivered as agreed upon, its just a more challenging destinationThere were a few missteps on our part and we refunded the client $for those mistakeAdditionally I personally called the client to apologize had a long conversation with her ending with her thanking me for my time, stating that she truly appreciated the call and will look out for the refundIn our opinion, this is in no way a something that should have been sent to the Revdex.comWe were responsive, clear with the clientCalled upon there return and we settled on a $refund that they already havePlease advise.- [redacted]
***,As I mentioned all of our trips are custom built itineraries and sold as suchThe amount that was refunded us by our supplier in Korea which was $which was to compensate you for the full day guided tour including the folk village and your last day transferWe then added to that and refunded you $600, I explained this in our conversation, it is not in our best interest to sell you anything other than what was agreed upon prior to you confirming the bookingWe again apologize that the South Korea portion of your trip did not live up to your expectationsWe never ignored your concerns, our partner on the ground as well as our office was in full communication during your stay trying to accommodate your requests.It is our goal to always live up to a clients expectations when planning and booking a trip, as we did for you in JapanThere were a couple of issues in South Korea that we not only tried to rectify on the ground but then re -burnished you for Regards,- [redacted]
Hello,Its unfortunate to here that weeks after we came to an agreement with this client that she decided to make a claim with the Revdex.comThe moment we were made aware that this client need some attention they were still travelling we made every effort to rectify the issue, we sent multiple emails, called on a daily basis and had our handlers on the ground go the extra mile to make them happyThey simply did not enjoy South Korea as much as they did there Japan portion and could not be consoledEvery aspect of there trip was delivered as agreed upon, its just a more challenging destinationThere were a few missteps on our part and we refunded the client $for those mistakeAdditionally I personally called the client to apologize had a long conversation with her ending with her thanking me for my time, stating that she truly appreciated the call and will look out for the refundIn our opinion, this is in no way a something that should have been sent to the Revdex.comWe were responsive, clear with the clientCalled upon there return and we settled on a $refund that they already havePlease advise.- [redacted]