Global Brazil Connections

Responding to ID# [redacted]!We have returned said vehicle back to consumer with transmission newly overhauled! However, this vehicle is not road ready! There are many many DTC (diagnostic trouble codes) still in the system that make reprogramming of the TCM (transmission control module) imposible!...

There are numerous faulty modules IE; pcm, ucm,abs, tpms, anti-racft, jrs, that need to be corrected to enable a clear communication process from the tcm back to the pcm! In short, consumer will need to invest further monies to other areas of this vehicle to ensure a correct repair! our warranty as in most transmission rebuilds including the nation's largest chain- Ammco cover the transmission internally only! The parts we worked on to repair or replace on a rebuild or overhaul! as a courtesy we spend many more hours after our reports to the transmission trying to achieve communication through the electrical system but we were unsuccessful! This vehicle came in with *86 Codes Problem DTC's Some Current Some pending Some history 15 is hot/ 25-30 unheard of! We were able to clear approx. 29 of these with our repair to the transmission! but other mechanical work needs to be done before vehicle is safe and road ready. By the way the odometer reads 30800 miles + and is cosmetically rough! We paid for in repair hot damage to the vehicle which we alone were at fault. No police report necessary on private property! This issues would have to be corrected in order for us to warranty (unknown word)! We have agreed to return vehicle to costumer and write off existing balance on reports to transmission. [redacted] agrees to take vehicle as is as of 12-21-15. Thank you,[redacted]

Here at General Automatic Transmission we strive to deliver the up most quality repair work by using only OEM parts whenever feasible. However, due to issues such as affordability, timing,availability and such. we find it necessary to explore other avenues, and at times this may lead to a dead end!...

It is not our desire, nor has it ever been, to introduce the usage of used parts from the junkyards! IT is within Texas Law to use such, and many if not most auto repair shops do, but we choose the higher road and maintain our integrity! In the case of Mr. [redacted] yes we could have done this to expedite his repair quicker but the downside is much less quality and longevity and we would find ourself in this same position of answering a Revdex.com response but obviously for different reasons! We Proudly stand by our decision in holding out for new parts produced by Chrysler and under  the Leadership of [redacted] at the time of production! We understand the frustration that befell upon Mr. [redacted], however, his allegations of lies and mistrust etc etc. are incorrect, unfounded and extremely inflammatory! WE went the extra mile for this gentleman in explaining the problems he can and will encounter by the use of foreign 3rd party parts in his vehicle! Example 1, is the clutch kit that was installed by previous shop! It was a third party Clutch assembly produced by China sold by Autozone and installed by an unprofessional which set us back 3 days in delivering this vehicle back to Mr. [redacted]! Any CERTIFIED Transmission Tech or Automotive Tech would Never install such a part in this circumstance because in being certified we have info from the manufacturer that we would not be privy to otherwise! There are explicit service bulletins forewarning the use of non-oem parts on this vehicle yet Mr. [redacted] chose to ignore such warnings and chose to use this aftermarket clutch! we provided as a courtesy the labor to remove this wrong clutch after the fact! Yet Mr. [redacted] chose to install the same clutch from Autozone and was told this would be a mistake! Yes, there were availability and time constraint issues on receiving the Right parts,but he, as well as all of our customers,are told this before any repairs are started in this way: Barring any unforeseen  New Parts availability issues we can only estimate the completion time! Mr. [redacted] was told the exact same thing and we have some vehicles here for more than 2 months on certain parts issues and for the most part, most people understand! His accusations of deceit and fraud  could fester into defamation litigation from us! which can be backed up by dozens and dozens of satisfied repeat and new customers!