Global Carpet Cleaning & Water Damage Restoration

From: [redacted] < [redacted] > Date: Thu, Nov 20, at 3:PM Subject: Fw: AREA RUG CLEANING- MISUNDERSTANDING To: " [redacted] " < [redacted] > Hello, As I spoke to you earlier, there was a misunderstanding between our dear loyal customer and the technician The area rug was picked up for repair and cleaning and was scheduled for delivery after month due to the repairs on the area rug.The area rug was delivered weeks ago Once again I am sorry for the inconvenience, and I would like to extend my apologies to our dear customer Thank you for your understanding Daniel D [redacted] Global Carpet Cleaning & Restoration ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
At about 4:on Thursday, April a manager from this business called me to ask how to settle this disputeI told him that I would like the amount I paid in excess of the original quote refunded ($335) I further asked the business be sure to provide a written quote to customers whenever possible and also not perform work that greatly exceeds the original quote without authorization The business manager agreed to refund $and also accepted my suggested business practices I believe that the manager of the business appreciated my perspectives and has taken this matter seriously Accordingly, based on the understanding set forth in this response, I accept the business's verbal response
Regards,
*** ***

From: *** ***
"">Date: Thu, Nov 20, at 3:PMSubject: Fw: AREA RUG CLEANING- MISUNDERSTANDINGTo: "***"
Hello,
As I spoke to you earlier, there was a misunderstanding between our dear loyal customer and the technician.
The area rug was picked up for repair and cleaning and was scheduled for delivery after month due to the repairs on the area rug.The area rug was delivered weeks ago
Once again I am sorry for the inconvenience, and I would like to extend my apologies to our dear customer
Thank you for your understanding
Daniel D***
Global Carpet Cleaning & Restoration
###-###-####

*** *** ***On March 17, , we were contacted by the customer *** ** *** *** ** ** *** ** to perform a Water damage located in the basement in the houseAfter my inspection, I gave the ballpark estimate of $ 1,200.00*** *** *** was aware that it was very difficult to
give an accurate estimate , After days the job was completed and we came up with all the services itemized in the invoice.I understand that the bill was $ 1,more than expectedWhatever, we went through the bill together and then we agree on a final payment of $ 1, Some of the items of the bills were wave to their advantage .This final Payment was an agreement between Global Carpet Cleaning & Restoration 's representative and the customer. Thank you for your understanding.RespectfullyDaniel D***Global Carpet Cleaning & Restoration***

*** *** missed all the points .In terms of Water damage, there is no way to give an accurate estimate , because as you proceed with the job you don't know what damage you going to be find.Once again, I understand *** *** frustration about the bill, that's why on day we went through the invoice and reviewed it with all the explanations.(extra costs)Here are attached the copies of: - Review invoice - Work authorization- Final paymentI do not understand why on Day we agreed and now *** *** changed his mind.The check that I received from *** *** was a posted check of $ 1, based on our agreement.We would like to resolve this issue resolve as as soon as possible.Thank you for your cooperationDaniel D***Global Carpet Cleaning & Restoration***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
At about 4:30 on Thursday, April 9 a manager from this business called me to ask how to settle this dispute. I told him that I would like the amount I paid in excess of the original quote refunded ($335).  I further asked the business be sure to provide a written quote to customers whenever possible and also not perform work that greatly exceeds the original quote without authorization.  The business manager agreed to refund $335 and also accepted my suggested business practices.  I believe that the manager of the business appreciated my perspectives and has taken this matter seriously.  Accordingly, based on the understanding set forth in this response, I accept the business's verbal response.  
Regards,
[redacted]

From: [redacted]<[redacted]>
Date: Thu, Nov 20, 2014 at 3:28 PM
Subject: Fw: AREA RUG CLEANING- MISUNDERSTANDING
To: "[redacted]" <[redacted]>
Hello, 
As I spoke to you earlier, there was a misunderstanding between our dear loyal...

customer and the technician. 
The area rug was picked up for repair and cleaning and was scheduled for delivery after 1 month due to the repairs on the area rug.The area rug was delivered 3 weeks ago.
Once again I am sorry for the inconvenience, and I would like to extend my apologies to our dear customer.
Thank you for your understanding
Daniel D[redacted]
Global Carpet Cleaning & Restoration
###-###-####

[redacted] missed all the points .
In terms of Water damage, there is no way  to give an accurate estimate , because as you  proceed with the job you don't know what damage you going to be find.
Once again, I understand [redacted] frustration about the bill, that's why on day 1 we went through the invoice and reviewed it with all the explanations.(extra costs)
Here are attached the copies of:
 - Review invoice
 - Work authorization
-  Final payment
I do not understand why on Day 1 we agreed and now [redacted] changed his mind.
The check  that I received from [redacted] was a posted check of $ 1, 535.00 based on our agreement.
We would like to resolve this issue resolve as as soon as possible.
Thank you for your cooperation
Daniel D[redacted]
Global Carpet Cleaning & Restoration
[redacted]

[redacted]On March 17, 2015 , we were contacted by the customer [redacted] to perform a Water damage located in the basement in the house. After my inspection, I gave the ballpark estimate of $ 1,200.00
[redacted] was aware that it was...

very difficult to give an accurate estimate , After 4 days the job was completed and we came up with all the services itemized in the invoice.
I understand that the bill was $ 1,883.15 more than expected. Whatever, we went through the bill together and then we agree on a final payment of $ 1, 535.00 . Some of the items of the bills were wave to their advantage .
This final Payment was an agreement between  Global Carpet Cleaning & Restoration 's representative and the customer.
  Thank you for your understanding.
Respectfully
Daniel D[redacted]
Global Carpet Cleaning & Restoration
[redacted]

Review: A month ago, Global Carpet Cleaning and Restoration came to my home on [redacted] and picked up my dining-room rug for resizing and cleaning. The purported owner, whom I spoke with, was named Daniel. He gave me receipt number [redacted], with a price of $769.99. He was to deliver the resized rug to my new residence last week at [redacted]. I have a new phone number, and have been trying to reach someone at the company to schedule delivery. No one answers the phone; in fact, the recording says it is a different phone number with a D.C. area code. No one will call me back. I am afraid the company has gone out of business, or has just stolen my expensive rug.Desired Settlement: and return my rug.

Business

Response:

From: [redacted]<[redacted]>

Date: Thu, Nov 20, 2014 at 3:28 PM

Subject: Fw: AREA RUG CLEANING- MISUNDERSTANDING

To: "[redacted]" <[redacted]>