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Global Communications Hardware & Contracting, Inc.

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Reviews Global Communications Hardware & Contracting, Inc.

Global Communications Hardware & Contracting, Inc. Reviews (1)

Review: We worked with Mr Alexander A[redacted] at Global Communications starting from about 3 years ago, while we were neighbors in [redacted]. In Sept 2014 we moved offices, down the block to [redacted] - and Alex's team set up our entire network, and security, trap doors, surveillance system, phone line and internet wiring. There were parts / appliances (i.e. DVR system / router / firewall, etc) which he told us were no longer working and/or were outdated, and he convinced us to buy new or refurbished ones, etc...

Overall, his job was done well - we had a few discussions and issues with many parts of the project being incomplete, but at the end of it - he did keep his word on 90% of the work - even though the 10% was missing, I figured I'd get that done from his team over time...

He was paid in full for the services, and he - as always - told us he covers all his clients with full time support and provides customer service on all his products especially when he buys the products for us.

Just a few weeks later - some issues started to arise - starting with the door locking system. We are a diamond jewelry business (as are many of his clients), and we require our "trap door" system to work in a normal way - where if one door is open, the other one shall NOT be able to be opened. We had some arguments, until he finally was able to fix it. Furthermore, we have about 7 wired remote buzzer buttons to buzz the door unlock installed by his team. One of these was no longer working. We mentioned it to his representative - and he said he'd come back to fix it - but never did. It was in our lunch room office - and wasn't of urgent need to be fixed, so we didn't reach out to him again.

A couple of months later - there were issues with the buzzer / DVR system - which required his attention - and he sent some guys to fix it - but they basically said they'd need some parts, and never came back.

About 5 months ago (Apr 2015) - Our DVR from the surveillance system needed trouble shooting (it seemed to be overheating) - and after reaching out to Alex multiple times - it seemed he was now frustrated with fixing my issues. I was very busy - as it was in the midst of peak season, so I waited another month before reaching out to him again.

Finally, when he did send someone - in July of 2015, it again required multiple calls, but my main door lock "burned out" according to one of Alex's guys. Again - we had to reach out to Alex multiple times to have someone come in to look at it. They said it was "burned out" and we would need to purchase a replacement. When asked how would something like this burn out? We were told that it happens when someone presses the button for too long (i.e. 1-2mins). Now - this clearly wasn't the case - because we only press the button to let someone in the door - so a matter of 10-15 seconds at most. After speaking to Alex - he seemed frustrated with my issues - and he said the only way he'll fix this for us is if we pay $200 for a refurbished lock or $400 for a new lock. And even if we get the refurbished one - he would guarantee and stand by the product and provide us customer service.

I told him I'll take it for $200, and once it's fixed, to please fix the prior pending project and I'll close the invoice with him as well.

Within 2 weeks of this, the lock "burned out" again. I was upset, and called Alex. His rep told me we need a new lock - and he couldn't explain why it's happened. Alex told me I'd have to pay for the lock again. We argued. I told him I'd surely pay for the first lock - but this second issue is supposed to be covered by him. Furthermore, we have other projects pending. He was upset - and it took major convincing for him to actually fix the door again, but he did. He still didn't fix the other buzzer which was broken from before, nor did he fix the issue with my DVR.

In late July - after some time has passed - I reached out to him to pay his bill - since I don't like bills pending. I didn't get a response. Finally I called him on his cell and asked him to please fix the pending issues so I can clear the bill. He said he'd call me back.

A week later - he finally sent someone to look at the DVR - fixed the issue by replacing the DVR - but still needed to set it up so I can have access to view it - because my insurance wouldn't cover my premises (I pay $50k worth of insurance per year to cover my premises), but this would almost void that - so I mentioned this to Alex - and he finally broke down on me. This was the text message conversation: [redacted]

I obviously didn't have anything to say to that. Aside from being unprofessional in the above text message communication - he also didn't send me a bill nor call me the next morning to sort this out. I am left with my DVR unable to be viewed remotely, the buzzer in one of my offices still not functioning. Furthermore, I don't know if my DVR is recording or not - nor do I know how to check it.

I had staff from my office reach out to him today to ask if he can come in and have a look - and he said "[redacted]".

I had my staff and myself try and read some manuals to try and figure out how to use it, unfortunately - the type of equipment it is - is not very simple to read a manual and fix. I also NOW noticed that the DVR replaced by his

team is a "no-name" DVR, where the original one I had was an Everfocus (reputed brand name). This new one literally has NO company or brand name on it - so I can't seek out the manufacturers help either.

I am writing to get this known - that I am very disappointed with the service I have received. I will most probably find another company to take over - as this is a long term situation in my business - I need someone to be reliable and trustworthy - and I feel like I will not get this from this company.

As a person however, I feel that there is nothing that can't be solved, and if the person is willing to make it right - and accepts whatever is wrong - and both parties are on the same page of understanding - that things can take a turn for the better.

I will probably reach out to another company to take over these services for me. But before I get around to doing so - if I hear from Global Communications / Alex - with willingness and proof that they are willing to fix these issues for us - then I will surely give them a chance.Desired Settlement: Stated above - I'd like the DVR fixed (if required - replaced) and set up for remote viewing. I'd also like the buzzer that doesn't work in the lunch room - to be fixed as well - as that's an old issue and requires it just as much.

Business

Response:

Hello My dear staff of Revdex.com , [redacted] filed on 9/*/15 by consumer Vinay K[redacted]. Sorry that I did not get back to you as earlier as possible . I truly apologize for that. This is my side of the story : We were contracted by [redacted] to do his network cabling , camera system, buzzer system and intercom and telephone system as well . Our job is to provide him with the installation and to make sure everything is working smoothly before we leave . We do not have any maintenance contract with the customer . We gave the customer the best deal ever when it comes to the cost of the job . The job was finished , he was amazed and very happy about the job we did . Though it takes them a while , they made the payment as we agreed upon . Anytime [redacted] has a question or need an additional help , we always assist him without additional charge knowing very well that I don't have any maintenance contract with him . This is how far we are willing to help this customer . The problem was about his locks called electric strikes .We did not provide him the new electric strikes (FOLGER ADAMS 310-2). We took his old electric strike from the old office and re-install them in the new office . This piece of equipment called electric strike (FOLGER ADAMS 310-2) has a life cycle of 3,800 buzzing time and cost $500.00 ; after buzzing 3,800 times , the coil inside the strike burn out and need to be repaired , replaced . After releasing his front door for more than 3,800 times , the coil inside the strike burned and the device need service or replacement . We calmly explain it to [redacted] but he does not understand it . He told me he could care less about it .He said he is not an expert in strike and say it was working fine in the old premise , its because we touched it , that is why the strike went bad . To avoid confrontation or dispute with the customer , we replace the strike at our own cost . He called us , couple of weeks later about his digital video recorder . He told us the device is not working well and need to be replaced. Without me verifying what he said or questioning him , we changed the recorder with no problem and we did not charge him for changing the DVR . 2 months later on , the door strike on his second door also has the same problem . The strike's cycle of work expire and the strike need to be replaced or fixed . This time once again , he was expecting us to fix it at no cost but after several back and forth discussion he agreed to pay half of the device cost $500.00 ($ 250.00) after we completed the repair job . After the repair was done , [redacted] refuse to even pay the bargain price of $ 250.00 . He told me that he refused to pay the money because he needed his office digital video recorder to be put online and on his network before he will release the payment of $ 250.00 We told him that he needs to pay us first before we can move on with repairing or servicing his equipment . [redacted] told us that either we do what he tell us to do or he will sought us or damage our reputation . That is my side of the story . This is what happened. Alexander A[redacted] Office Manager Global Communications, Hardware & Contracting

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Description: SECURITY SYSTEMS CONSULTANTS

Address: 15 W 47th St Ste 507, New York, New York, United States, 10036-5712

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