Package was sent to customer we explained the delay in components from our supplier in ***I emailed a few times with the customer trying to give him accurate times for his shipment to come inTracking is attached
***Says it was already delivered so the complaint can
be disregarded because we gave him his productI apologize for the delay multiple timesWe never charge peoples orders and not deliver productWe have been in business now since and there is not one customer that ordered from us that did not get their product.Thanks
On Thursday, April 14th, I finally made contact with writer of the response you received - I initiated the call to him. The information he provided in his response to the Bureau is 100% incorrect. During our call, I reminded him (for the 4th time) that the order he referenced in his response is not the one I was raising as my concern. MrSmissen confirmed that the one I have been after since January was in fact never shipped but was charged to my credit card. He also confirmed that there were several other orders that went missing from that time in his company's tracking system so I am not the only person with this issue.MrSmissen has apologized for the mistake and stated that he would work to ensure that I receive my order by the end of last week or maybe this week. After almost 4-months of dealing with the failures of this company, I am dubious at best as to his claim of getting this shipment out That other orders, placed months after the one I made, were still a priority over mine was even more disturbing I sent MrSmissen an email on April 15th listing these very concerns and that I would be contacting the Revdex.com by Sunday (last) night if I did not receive either a shipping confirmation or a refund notice As of this note now, I have received neither.I no longer care to coordinate with this company and wish my concerns to be part of the public record Thank you for looking into this matter and please continue your efforts as you can to help resolve this issue for myself and any other individuals who may be in this same situation.Respectfully,*** ***Complaint ID: ***
Below is the information for *** *** ComplaintAttached is her invoice as well as proof of check scanned with what was owed to herShe was not owed it is actualy as the invoice and check saysAlso attached below is the proof of tracking and receipt for certified mail where check
is headingThis complaint is resolved Sincerely,***
I spoke with this gentleman multiple times and have tried to get a resolution from himAll of our systems indicate that we shipped the product and it has been receivedI have attached his original invoice to the complaint above as well as the document stating the package was delivered back in
DecemberThe weight for 1K is right around 26-poundsThis was delivered months ago so I am not sure what the issue isI have tried to get to the bottom of what the no proof of delivery and fraud practices but it is insulting to hear we are a fraud when I can take you to my website and show you 1000s of orders who have been processed and deliveredI understand people can have issues and get frustrated but to attack our companies character is unjustThe proof is above.You can see the invoice address and the proof of delivery address which was delivered December 19th that was months agoSo if he has a different issue I am all ears but I have no idea why this is coming upI am happy to look in if there was another issue but our company delivered this a long time ago.Sincerely,Expansion
*** *** information is belowHe originally ordered 500rds of 38spl and we had decided together on giving him 500rds of 9mm because he would get it fasterHe was originally charged the
price for 38spl we adjusted to for the 9mm price plus for shippingThe product was shipped out on June 6, 2016, from our records and he received his productThe customer was notified of shipping on June Please adjust as his product was given to him ***
I believe this one was resolved a while agoI remember refunding him back when the request was made not sure if he ever got it or not but I havent heard from him confirming if it went through or not but I did process it. Let me know if I can help any other way
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I have received my order and consider this resolved Probably will never do business with them again
Regards,
*** ***
Sent: Friday, May 25, 12:PMComplaint information is belowOur records show it was delivered Nov 21st with tracking information *** from ***If you go to *** website it is no longer there as records are too far out for it to be in the systemBut the individual has had
their product since November of Please adjust complaint
another individual who has had their money for years yet did not change their Revdex.com claim*** *** from the scan below has been paid back since May of with no resolution on his claim Please adjust and fix and change as resolved as well as let people know he was paid years
ago and didn’t adjust his claim ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action
would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was never offered a refund by the company.They are stating I received a refund but that was only by the bank requesting it.They have just opened up a new business in another state (after taking many people's money) and are trying to save face by now years later replying to Revdex.com reports. Regards,
*** ***
Me and *** have spoken a few times via emailI apologized to him for the delay and explained the issue at handWe were waiting on a shipment from *** to come in to fulfill his orderProcessing times and fulfillment times are posted directly on our website and on our terms and conditions
page that all customers must sign before purchasing with usI explained to *** that we got a small shipment of his particular bullets in that would hold us over until our larger shipment and asked if he wanted me to ship out his productHe explained he would rather have his money back so I processed the refundOut of my hands as I dont know how long it will take for his money to return to his account but this has already been resolved
Revdex.com:
I have
reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still have not received a refund and my credit card company shows no attempt to do soIt's been months and I need my $back nowI don't know how a company can take your money, not send anything, agree to a refund and just never give your money backI want my money! Please!!!
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***The business finally processed my refund (three weeks later) and I consider this complaint resolved
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still have not received my refund
Regards,
*** ***
This is the same case as the other filing we have already delivered the product *** tracking shows it delivered back in February 12thProcessing times were explained when order was placedAlready spoken with this customer and everything has been resolvedThanks
I have
reviewed the response made by the business in reference to complaint ID ***. Here are some detailsThe explanation of terms and condition made by the salesperson at the moment of the original transaction didn't come even close to what happened in real lifeBecause of this, I disputed (after the three-week delivery promise expired) my payment with the credit card issuer who revesed the transactionNevertheless, in about three weeks later, the seller sent the order (effectively without payment)I did respect such gesture - I contacted the seller and offered to send my payment by checkThe seller accepted and the check was sent last week.At this point my complaint can be considered resolvedI also got an apology from the company's national sales director which I also appreciate
Regards,
*** ***
I was out of town and no able to respond to some of these complaints*** *** ID *** received her package already invoice and proof of delivery is on link *** I called her personally last week to make sure she got her package and everything was squared and
apologized for the delay
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. My credit card company gave me my money back. I don't believe Expansion Industries ever
would have given me a refund
Regards,
*** ***
Package was sent to customer we explained the delay in components from our supplier in ***I emailed a few times with the customer trying to give him accurate times for his shipment to come inTracking is attached
***Says it was already delivered so the complaint can
be disregarded because we gave him his productI apologize for the delay multiple timesWe never charge peoples orders and not deliver productWe have been in business now since and there is not one customer that ordered from us that did not get their product.Thanks
On Thursday, April 14th, I finally made contact with writer of the response you received - I initiated the call to him. The information he provided in his response to the Bureau is 100% incorrect. During our call, I reminded him (for the 4th time) that the order he referenced in his response is not the one I was raising as my concern. MrSmissen confirmed that the one I have been after since January was in fact never shipped but was charged to my credit card. He also confirmed that there were several other orders that went missing from that time in his company's tracking system so I am not the only person with this issue.MrSmissen has apologized for the mistake and stated that he would work to ensure that I receive my order by the end of last week or maybe this week. After almost 4-months of dealing with the failures of this company, I am dubious at best as to his claim of getting this shipment out That other orders, placed months after the one I made, were still a priority over mine was even more disturbing I sent MrSmissen an email on April 15th listing these very concerns and that I would be contacting the Revdex.com by Sunday (last) night if I did not receive either a shipping confirmation or a refund notice As of this note now, I have received neither.I no longer care to coordinate with this company and wish my concerns to be part of the public record Thank you for looking into this matter and please continue your efforts as you can to help resolve this issue for myself and any other individuals who may be in this same situation.Respectfully,*** ***Complaint ID: ***
Below is the information for *** *** ComplaintAttached is her invoice as well as proof of check scanned with what was owed to herShe was not owed it is actualy as the invoice and check saysAlso attached below is the proof of tracking and receipt for certified mail where check
is headingThis complaint is resolved Sincerely,***
I spoke with this gentleman multiple times and have tried to get a resolution from himAll of our systems indicate that we shipped the product and it has been receivedI have attached his original invoice to the complaint above as well as the document stating the package was delivered back in
DecemberThe weight for 1K is right around 26-poundsThis was delivered months ago so I am not sure what the issue isI have tried to get to the bottom of what the no proof of delivery and fraud practices but it is insulting to hear we are a fraud when I can take you to my website and show you 1000s of orders who have been processed and deliveredI understand people can have issues and get frustrated but to attack our companies character is unjustThe proof is above.You can see the invoice address and the proof of delivery address which was delivered December 19th that was months agoSo if he has a different issue I am all ears but I have no idea why this is coming upI am happy to look in if there was another issue but our company delivered this a long time ago.Sincerely,Expansion
*** *** information is belowHe originally ordered 500rds of 38spl and we had decided together on giving him 500rds of 9mm because he would get it fasterHe was originally charged the
price for 38spl we adjusted to for the 9mm price plus for shippingThe product was shipped out on June 6, 2016, from our records and he received his productThe customer was notified of shipping on June Please adjust as his product was given to him ***
I believe this one was resolved a while agoI remember refunding him back when the request was made not sure if he ever got it or not but I havent heard from him confirming if it went through or not but I did process it. Let me know if I can help any other way
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I have received my order and consider this resolved Probably will never do business with them again
Regards,
*** ***
Sent: Friday, May 25, 12:PMComplaint information is belowOur records show it was delivered Nov 21st with tracking information *** from ***If you go to *** website it is no longer there as records are too far out for it to be in the systemBut the individual has had
their product since November of Please adjust complaint
another individual who has had their money for years yet did not change their Revdex.com claim*** *** from the scan below has been paid back since May of with no resolution on his claim Please adjust and fix and change as resolved as well as let people know he was paid years
ago and didn’t adjust his claim ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action
would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was never offered a refund by the company.They are stating I received a refund but that was only by the bank requesting it.They have just opened up a new business in another state (after taking many people's money) and are trying to save face by now years later replying to Revdex.com reports. Regards,
*** ***
Me and *** have spoken a few times via emailI apologized to him for the delay and explained the issue at handWe were waiting on a shipment from *** to come in to fulfill his orderProcessing times and fulfillment times are posted directly on our website and on our terms and conditions
page that all customers must sign before purchasing with usI explained to *** that we got a small shipment of his particular bullets in that would hold us over until our larger shipment and asked if he wanted me to ship out his productHe explained he would rather have his money back so I processed the refundOut of my hands as I dont know how long it will take for his money to return to his account but this has already been resolved
Revdex.com:
I have
reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still have not received a refund and my credit card company shows no attempt to do soIt's been months and I need my $back nowI don't know how a company can take your money, not send anything, agree to a refund and just never give your money backI want my money! Please!!!
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***The business finally processed my refund (three weeks later) and I consider this complaint resolved
Regards,
*** ***
Proof of Refund is in attachment I said I did it. Thanks
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still have not received my refund
Regards,
*** ***
This is the same case as the other filing we have already delivered the product *** tracking shows it delivered back in February 12thProcessing times were explained when order was placedAlready spoken with this customer and everything has been resolvedThanks
Chargeback was issued to this customer.*** ***
I have
reviewed the response made by the business in reference to complaint ID ***. Here are some detailsThe explanation of terms and condition made by the salesperson at the moment of the original transaction didn't come even close to what happened in real lifeBecause of this, I disputed (after the three-week delivery promise expired) my payment with the credit card issuer who revesed the transactionNevertheless, in about three weeks later, the seller sent the order (effectively without payment)I did respect such gesture - I contacted the seller and offered to send my payment by checkThe seller accepted and the check was sent last week.At this point my complaint can be considered resolvedI also got an apology from the company's national sales director which I also appreciate
Regards,
*** ***
I was out of town and no able to respond to some of these complaints*** *** ID *** received her package already invoice and proof of delivery is on link *** I called her personally last week to make sure she got her package and everything was squared and
apologized for the delay
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. My credit card company gave me my money back. I don't believe Expansion Industries ever
would have given me a refund
Regards,
*** ***